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# Norm

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## Posts

- [News](https://normgroup.org/news/)
- [6 Tips for Optimizing Patient Scheduling in Your Rheumatology Practice](https://normgroup.org/six-tips-for-optimizing-patient-scheduling/) - Patient scheduling may seem simple, but it often requires expertise to ensure patients are scheduled efficiently in a busy rheumatology practice. Effective scheduling has a significant impact on a physician’s day, a patient’s care, and a practice’s operation. The daily happenings at a medical practice can be unpredictable, and it’s important to understand there will
- [Four Ways to Maximize Your Marketing Budget at your Rheumatology Office](https://normgroup.org/four-ways-to-maximize-your-marketing-budget-at-your-rheumatology-office/) - Learn four practical rheumatology marketing tactics to stretch your budget, grow your rheumatology office, and engage patients online with limited time.
- [May is Lupus Awareness Month – How to Help our Lupus Patients Get on Therapy](https://normgroup.org/may-is-lupus-awareness-month-how-to-help-our-lupus-patients-get-on-therapy/) - Use SLEDAI to support lupus prior authorizations, improve documentation, and align with rheumatology practice guidelines.
- [How Rheumatology Managers Can Optimize Patient Scheduling](https://normgroup.org/optimize-patient-scheduling/) - Learn how rheumatology managers can optimize patient scheduling, reduce stress for staff, and create a smoother day for patients and providers.
- [Seven Ways to Attract New Patients to Your Rheumatology Practice](https://normgroup.org/seven-ways-attract-new-patients-practice/) - While it’s important to maintain a relationship with your existing patients, it’s just as important to grow your rheumatology practice with new patients. Regardless of what you have been told, promoting your practice and gaining new patients doesn’t have to be costly and time-consuming. Here are seven ways to attract new patients to your practice.
- [8 Healthy Office Snacks to Keep You Energized and Productive in Your Rheumatology Practice](https://normgroup.org/8-healthy-office-snacks-to-keep-you-energized-and-productive/) - Having nutritious and healthy office snacks to eat during the workday can help you stay energized and productive. Coming up with ideas for easy to prep, healthy, and portable snacks can be challenging. Let's explore eight easy and healthy snacks for work to keep you satisfied and feeling good all day long! Homemade granola with
- [7 Fun Things to Do in Mobile, Alabama](https://normgroup.org/7-fun-things-mobile-alabama/) - Mobile, Alabama is one of the oldest cities on the Gulf Coast. Full of history and charm, it’s a great backdrop for the Annual Conference. There are plenty of sights to see, things to do, and fun to be had in this coastal town while you are in town for this annual rheumatology conference. This is
- [How to Respond to a Negative Patient Review as a Rheumatology Practice Manager](https://normgroup.org/how-to-respond-to-a-negative-patient-review/) - It doesn’t matter how excellent your physicians are or how many people find care and relief at your rheumatology practice. At some point, you’re going to get a negative patient review on a site like Vitals, RateMDs, or Yelp, or alerted to public complaints on someone’s social media account. Maybe it’s because this particular patient
- [Benefits of Using Online Intake Forms](https://normgroup.org/benefits-of-using-an-online-intake-form/) - The digital age has changed the way we approach nearly every part of daily life, and the patient check-in process is no exception. In many Rheumatology Practice Management settings, practices now send customized digital check-in forms to patients before their visit. Patients can review and complete the required documentation on a mobile device or personal
- [4 Proven Ways to Boost Productivity in Your Rheumatology Practice](https://normgroup.org/four-steps-increase-productivity-medical-office/) - Running an efficient rheumatology practice is essential for delivering high-quality patient care while maintaining a profitable business. Even the most experienced medical teams encounter days when workflows fall apart, patient wait times increase, and stress levels rise. The good news is that improving productivity does not require a complete overhaul. A few strategic adjustments can
- [Keep Austin weird](https://normgroup.org/keep-austin-weird/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2020/02/AdobeStock_239234152.jpeg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Our 2020 NORM Conference in Austin, TX September 24-26 is going to be commemorating NORMs 15-year anniversary. It marks a huge milestone for NORM, and where better to spend it than in ATX? Austin is known as the Live Music Capital of the World
- [Using Pain Awareness Month to Understand and Treat Arthritis Pain](https://normgroup.org/using-pain-awareness-month-understand-treat-arthritis-pain/) - September is Pain Awareness Month and coping with pain can be one of the most difficult parts of living with arthritis. One of the most effective things we can do is teach patients to take their pain into their own hands. Educating them and helping them recognize what causes their pain will help them figure
- [Six Holiday Blog Post Ideas for your Rheumatology Website](https://normgroup.org/six-holiday-blog-post-ideas-rheumatology-website/) - Part of what makes a blog successful is including exciting and relevant content. During the holiday season, themed blog posts are essential. If done correctly, they will help generate interest, drive traffic to your site and build a strong relationship with your audience. However, creating seasonal content ideas for a rheumatology website is not always
- [How to Make Facebook Work for your Rheumatology Practice](https://normgroup.org/make-facebook-work-rheumatology-practice/) - Facebook continues to be a major means for connecting people all over the world, while also allowing businesses to communicate with customers. As a medical professional in today’s world, it’s important to utilize social media as a method to interact with your patients. However, before we jump into any unchartered territory, it is essential that
- [Winter Storm Preparation for Rheumatology Practices: Drugs, Staffing, and Office Readiness](https://normgroup.org/winter-storm-preparation-for-rheumatology-practices-drugs-staffing-and-office-readiness/) - Winter weather disruptions are becoming more frequent—and more unpredictable. For rheumatology practices, the impact goes far beyond delayed appointments. Weather-related closures can disrupt temperature-sensitive medications, staffing availability, patient prioritization, and drug deliveries, all while rescheduling becomes increasingly difficult. With more storms expected this season, now is the time to pressure-test your practice’s preparedness plan. 1.
- [Utilization of the Systemic Lupus Erythematosus Disease Activity Index 2000 (SLEDAI-2K)](https://normgroup.org/utilization-of-the-systemic-lupus-erythematosus-disease-activity-index-2000-sledai-2k/) - SLEDAI-2K is a Global Disease Index used to assess disease activity in patients with SLE.¹ There is an extensive range of disease activity indices of systemic lupus erythematosus (SLE) based on clinical studies and trials. However, many are complex given the intent for which they were created. The SLEDAI-2K tool is often used in clinical
- [Shining a Light on Young Warriors - July is Juvenile Arthritis Awareness Month](https://normgroup.org/shining-a-light-on-young-warriors-july-is-juvenile-arthritis-awareness-month/) - July marks Juvenile Arthritis Awareness Month, a time dedicated to raising awareness about the unique challenges faced by children living with arthritis. While arthritis is often associated with older adults, nearly 300,000 children in the United States are affected by some form of juvenile arthritis (JA). This month serves as an opportunity to educate the
- [4 Strategies for Staying Organized as a Rheumatology Practice Manager](https://normgroup.org/four-strategies-for-staying-organized-as-a-rheumatology-practice-manager/) - Time constraints force practiec managers to juggle several duties, causing emotional and mental stress. Without a solid strategy to prioritize and organize your office tasks, you can easily forget crucial assignments and meetings. This leads to even more stressful days and less productivity for you and your staff. Here are four strategies for staying organized
- [Cybersecurity in Rheumatology: Staying Ahead of Threats in a Digital Age](https://normgroup.org/cybersecurity-in-rheumatology-staying-ahead-of-threats-in-a-digital-age/) - Cybersecurity is critical for rheumatology practices. Learn how to prevent fax scams, phishing, and fraud while protecting patient data, ensuring HIPAA compliance, and reducing risk.
- [4 Steps to Creating a Facebook Support Group for Your Rheumatology Patients](https://normgroup.org/create-facebook-support-group-patients/) - Many medical practices are using Facebook support groups to help patients share information and resources. These tips will help you create an effective one.
- [See the latest information for a co-pay program for patients with RA](https://normgroup.org/co-pay-program-updates-for-patients-with-ra/) - Support is available for your eligible commercially insured patients with moderate to severe rheumatoid arthritis who have been prescribed a Genentech medication. As part of our commitment to helping patients access their prescribed Genentech medications, Genentech has helped approximately 108,782 patients with their ACTEMRA® (tocilizumab) co-pays across all indications. Your patients who have been prescribed
- [ACCESS AND REIMBURSEMENT GUIDE FOR SAPHNELO (anifrolumab-fnia)](https://normgroup.org/access-and-reimbursement-guide-for-saphnelo-anifrolumab-fnia/) - The Access and Reimbursement Resource Guide offers resources to assist with the acquisition of products, including SAPHNELO, and features the AstraZeneca Access 360™ program, which provides personal support to connect patients to affordability programs and help streamline access and reimbursement. To view the Access and Reimbursement Resource Guide, click here! For US Healthcare Professionals
- [4 Tips to Design and Decorate a Great Waiting Room](https://normgroup.org/design-decorate-great-waiting-room/) - If you ask your patients how they feel about your rheumatology practice’s waiting room, they’ll probably agree; the less time they spend in it, the better. While few people enjoy sitting in a waiting room, there are simple and inexpensive ways to improve the experience by making your space more comfortable and visually pleasing. Thankfully,
- [8 Essential Tips for Front Office Success](https://normgroup.org/eight-essential-tips-for-front-office-success/) - As they say, you never get a second chance to make a first impression. This is especially true when it comes to your medical practice. Your front office maintains patient flow, handles accounting, schedules appointments, verifies insurance, answers the phone, and much more. Most importantly, these are the first faces your patients will see during
- [Some Do’s and Don’ts of Medical Marketing](https://normgroup.org/dos-donts-medical-marketing/) - Marketing is vital for businesses and brands in the medical industry, but unfortunately, it's not as easy as promoting a sale or buying ad space. In a rheumatology practice, this becomes even more complex, as messaging must balance medical accuracy with empathy, trust, and compliance. Executing the wrong strategy could lead to an epic business
- [Healthy Manager: 7 Strategies to Create a Better Workplace Environment](https://normgroup.org/8917-2/) - The quality of a workplace environment directly impacts the productivity, satisfaction, and overall well-being of employees.
- [Administration Codes: What You Need to Know](https://normgroup.org/administration-codes-what-you-need-to-know/) - Prevent downcoding in rheumatology infusions with coding tips, documentation strategies, and resources for accurate reimbursement.
- [Rheumatology Practice Recruitment and Retention: a “NEEDS” approach](https://normgroup.org/recruitment-and-retention-a-needs-approach/) - Discover strategies to enhance hiring, retention, and workplace satisfaction in your Rheumatology Practice using proven approaches and rheumatology manager resources.
- [The Benefits of an In-House Pharmacy](https://normgroup.org/benefits-house-pharmacy/) - Explore the benefits and challenges of in-house pharmacies to support better patient care, streamline operations, and enhance rheumatology management in your practice.
- [ASP recalculation for self-admin drugs](https://normgroup.org/asp-recalculation-for-self-admin-drugs/) - [et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text _builder_version=”4.27.0″ text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″
- [5 Health Life Hacks to Keep you Feeling Great at the Office](https://normgroup.org/five-health-life-hacks-to-keep-you-feeling-great-at-the-office/) - Maintaining good health can be challenging for a medical office manager because of excessive workloads and work stress. Medical practice employees spend most of their time sitting, which can be very harmful to your health. This is especially relevant in a rheumatology practice, where staff often spend long hours managing complex workflows and patient care
- [9 Reasons why Patients Leave and How to Make them Stay](https://normgroup.org/nine-reasons-why-patients-leave-and-how-to-make-them-stay/) - Today, patients aren't just patients; they're "healthcare consumers." With more medical costs falling on their shoulders, plus the onset of intuitive apps and user-friendly websites, patients have come to expect high-quality care, convenience, easy access, and excellent service from their medical practices. Patients leave; it is a fact of any medical practice. However, it is
- [Tips for Having Difficult Financial Conversations with Patients](https://normgroup.org/tips-difficult-financial-conversations-patients/) - More and more patients are bearing a greater share of the financial responsibility for their medical care due to high-deductible insurance plans. Because of this, patients are now comparison-shopping when choosing their rheumatology clinic and while financial conversations aren’t easy, they are important. Collecting what a patient owes can be awkward, but it is crucial
- [Female sailors during the Great Age of Sail](https://normgroup.org/female-sailors-great-age-sail/) - [et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2018/07/AdobeStock_84905604.jpeg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” align_last_edited=”on|desktop” align_tablet=”center” /][et_pb_text _builder_version=”4.27.0″ background_pattern_color=”rgba(0,0,0,0.2)” background_mask_color=”#ffffff” text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object
- [Patient access information for patients with RA](https://normgroup.org/patient-access-information-for-patients-with-ra/) - Our Payer Coverage Page is available on-demand, providing easy access to national coverage information you may find helpful. Users can search for coverage by zip code, filter by formulation, and find specific payers for select ACTEMRA® (tocilizumab) RA treatments—see coverage in your area by clicking here. Additional support is available for your patients. Explore financial
- [The Evolution of Patient Transfers in Rheumatology](https://normgroup.org/the-evolution-of-patient-transfers-in-rheumatology/) - Navigating chronic autoimmune diseases is rarely straightforward, and for many patients, the relationship with their rheumatologist is one of the most crucial in their care journey. Yet, it's not uncommon for patients to transfer out of private rheumatology practices. Whether it's due to logistical, personal, or clinical reasons, understanding these factors can help both patients
- [6 Strategies for Preparing your Patients for Treatment](https://normgroup.org/six-strategies-for-preparing-your-patients-for-treatment/) - Happy patients lead to a superior practice and an excellent bottom line. Here are 6 ideas for preparing your patients for treatment.
- [Healthy Manager: 5 Office Ergonomic Tips to Help You Avoid Fatigue](https://normgroup.org/five-office-ergonomic-tips-to-help-you-avoid-fatigue/) - An ergonomically correct workspace will help you avoid fatigue and discomfort while trying to get through your busy workday.
- [Four Major Challenges of Managing a Medical Office](https://normgroup.org/four-major-challenges-managing-medical-office/) - Medical office managers across the country report having very similar, very tough challenges at their offices. These struggles are exhausting and can feel defeating, but it can be helpful to share stories, as well as offer and receive advice from your peers. Keep reading for more information on the four major challenges of managing a
- [Understanding the Importance of Billing Code G2211 in Rheumatology](https://normgroup.org/understanding-the-importance-of-billing-code-g2211-in-rheumatology/) - In the ever-evolving landscape of healthcare, accurate billing and coding are crucial for ensuring that medical practices are reimbursed appropriately for the services they provide. In rheumatology, a specialty that deals with complex and chronic conditions, the introduction of new billing codes can significantly impact both practice management and patient care. One such code that
- [7 Ways to Make Your Patients Happier](https://normgroup.org/six-ways-make-patients-happier/) - While running a busy rheumatology practice, it can be easy to forget that patients are the heart of our practice. Keeping patients happy and smiling should be the number one focus of any rheumatology practice. Satisfied patients are great for your bottom line and your soul. Patients who leave your office happy are more likely
- [UPDATE: SAPHNELO - New Permanent J Code](https://normgroup.org/update-saphnelo-new-permanent-j-code/) - UPDATE! New Permanent J Code for SAPHNELO (anifrolumab-fnia) injection, for intravenous use, 300 mg/2mL The Centers for Medicare and Medicaid Services (CMS) assigned SAPHNELO a permanent J code (J0491) effective for dates of service on or after April 1, 2022. Effective April 1, 2022, rheumatology practices administering SAPHNELO™ (anifrolumab-fnia) should use the following billing code
- [How to Deal with Difficult Patients: A Rheumatology Office Manager’s Guide](https://normgroup.org/how-to-deal-with-difficult-patients-a-rheumatology-office-managers-guide/) - Rheumatology patients often deal with chronic pain, insurance frustrations, and long-term treatment plans, which can lead to heightened emotions. As a rheumatology practice manager, you’re on the front lines of handling patient concerns while ensuring a smooth workflow. Here are some of the most common patient challenges in rheumatology practices—and strategies to handle them effectively.
- [How to Handle Patient Complaints](https://normgroup.org/handle-patient-complaints/) - [et_pb_section bb_built=”1″ admin_label=”section” inner_width=”auto” inner_max_width=”none”][et_pb_row admin_label=”row” background_position=”top_left” background_repeat=”repeat” background_size=”initial” width=”80%” max_width=”1080px”][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text background_position=”top_left” background_repeat=”repeat” background_size=”initial” _builder_version=”4.27.0″ background_pattern_color=”rgba(0,0,0,0.2)” background_mask_color=”#ffffff” text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″
- [7 Phone Etiquette Reminders for your Front Desk Staff](https://normgroup.org/7-phone-etiquette-reminders-front-desk-staff/) - Even with all of today’s technological advances, the telephone is the primary source of communication at medical offices. Because of this, it is crucial that front office staff always use superb etiquette when speaking to patients or potential patients on the phone. Here are seven phone etiquette reminders for your front desk staff. While these
- [Is There Really a Rheumatologist Shortage?](https://normgroup.org/really-rheumatologist-shortage/) - Is there really a shortage of rheumatologists? Unfortunately, the answer is yes, and the situation is becoming increasingly urgent. According to the American College of Rheumatology (ACR), the demand for adult rheumatology care exceeded the supply by 36% in 2015, and the gap continues to widen. By 2030, experts predict that an additional 4,133 rheumatologists
- [Healthy Manager: Love Yourself this February with 6 These Tips for Self-Care](https://normgroup.org/love-yourself-this-february-tips-for-self-care/) - It's February and the month of love! In the world of healthcare, we often forget to put ourselves and our health first, so this month, focus on making self-care a priority. Implementing small changes to your routine can improve your overall mood and protect your mental health. This will make you better at your job
- [NORM joins Aimed Alliance to Publish Medicare Open Enrollment Brochure](https://normgroup.org/norm-joins-aimed-alliance/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2019/10/BrochureCover.jpg” show_in_lightbox=”off” url_new_window=”on” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” url=”https://aimedalliance.us1.list-manage.com/track/click?u=8bfe2caab1e73f252a4a2b984&id=ef99e391e5&e=ea08fd351c” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] We know your patients have questions, and you probably do too. That’s why we worked with Aimed Alliance to develop a new brochure to help you and your patients learn about enrolling in a Medicare plan. “Medicare Open Enrollment: Understanding Your
- [New Year Goals: A Comprehensive Checklist for Optimizing Your Medical Office](https://normgroup.org/new-year-goals-a-comprehensive-checklist-for-optimizing-your-medical-office/) - The beginning of a new year offers a perfect opportunity to reset and optimize the operations of a medical office. Ensuring the smooth running of a healthcare practice—whether small or large—requires regular updates in key areas, including patient records, billing practices, equipment, and staff management. Here’s a checklist to help you get started: 1. Review
- [Spreading Kindness: Small Acts, Big Impact in Rheumatology Practices](https://normgroup.org/spreading-kindness-small-acts-big-impact-in-rheumatology-practices/) - At NORM, we know that kindness has the power to transform workplaces, strengthen teams, and uplift patients navigating chronic illnesses. Since 2021, our Caring Committee has embraced Random Acts of Kindness Week as a special time to spread joy and positivity within our rheumatology practices. This year, from February 11–17, 2025, we invite all NORM
- [Healthy Manager: 6 Ways Medical Office Managers Can Support Employees’ Mental Health](https://normgroup.org/healthy-manager-6-ways-medical-office-managers-can-support-employees-mental-health/) - The healthcare workplace has never had a reputation for being the best place to spend your day, but maybe it’s time for a change. So many parts of our lives are connected to our workday. Things like commutes, sleep cycles, and social circles are deeply intertwined because of our workplace. If job stress is a
- [Six Helpful Strategies for Reducing Medical Practice Workplace Stress](https://normgroup.org/six-helpful-strategies-for-reducing-medical-practice-workplace-stress/) - Stress is a part of the medical world, now more than ever. There is always something that needs to be done, a patient that needs help, or paperwork that needs to be completed. It may seem to you that there is nothing that you can do about the stressors you face in your medical practice.
- [7 Tips for Handling Feeling Overwhelmed at the Office](https://normgroup.org/overwhelmed-at-the-office-seven-tips-for-handling-it/) - Research shows that eighty-three percent of Americans suffer from work-related stress. And that was before COVID. More than half of us experience stress during the day, typically when we're at our jobs, and women have higher stress levels than men. So, if you're a bit overwhelmed at work these days, especially if you're running a busy
- [Supporting Patients with Autoimmune Conditions During the Holidays](https://normgroup.org/supporting-patients-with-autoimmune-conditions-during-the-holidays/) - While celebratory, the holiday season is challenging for many, especially those managing autoimmune conditions. Practice managers play a crucial role in educating their staff and patients about the impact of stress on their health and providing actionable solutions to navigate the season effectively. Why Stress Matters for Autoimmune Health Stress can trigger significant flare-ups in
- [6 Ways to Simplify Your Social Media Marketing Efforts at your Medical Office](https://normgroup.org/six-ways-to-simplify-your-social-media-marketing-efforts-at-your-medical-office/) - If the thought of social media marketing for your medical practice makes you feel overwhelmed or anxious, you're probably overcomplicating it all. Utilizing social media in your healthcare business is a sensible way to reach new, potential clients and engage with the patients you already have. But when you run a busy medical practice, sidetracking
- [IN LUPUS NEPHRITIS, REDUCE RISK FROM THE START - AIM FOR PROMPT PROTEINURIA REDUCTIONS](https://normgroup.org/in-lupus-nephritis/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”4.9.7″ text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_vertical_length_tablet=”0px”
- [Ideas for Creating a Healthy Work Environment at your Rheumatology Office](https://normgroup.org/ideas-for-creating-a-healthy-work-environment-at-your-rheumatology-office/) - Working in the medical field is extremely stressful, so burnout is typical. The work involved can be emotionally and physically draining, but employees always need to be performing at their best. In order for medical staff to provide the best care and patient experience possible, it’s important to make sure they are working in a
- [Crisis Management: How to Help Employees Going Through a Personal Issue](https://normgroup.org/help-employees-going-crisis/) - Crisis management isn't always on the list of to-dos of a medical office manager. But it's good practice to prepare for the time an employee experiences a personal issue. Helping your employees through a crisis may seem simple. After all, you’re a great listener. You offer sage advice. Plus, you’re sympathetic and supportive. This should
- [3 Holiday Message Style Ideas for your Rheumatology Office This Season](https://normgroup.org/holiday-message-ideas-rheumatology-office/) - While sending well wishes via text or email is perfectly acceptable today, there is no better way to send holiday cheer than with a classic and personal card. Even the most experienced and loved Rheumatology office can score some bonus points this season with a thoughtful holiday greeting. Sending out a warm thought during busy
- [Healthy Manager: Spring into Action this March – 4 Ways to Motivate Your Staff](https://normgroup.org/healthy-manager-spring-into-action-this-march-4-ways-to-motivate-your-staff/) - We have finally made it through the winter and are all ready for some brighter days ahead. Keep reading for some tips on improving office health and how to motivate your staff this spring. CULTIVATE AN ATMOSPHERE OF WELL-BEING Creating a healthy and inclusive environment has massive productivity benefits. Some ideas to encourage that environment at your
- [Healthy Manager: Spring into Action – Stay Healthy as a Busy Practice Manager](https://normgroup.org/healthy-manager-spring-into-action-stay-healthy-as-a-busy-practice-manager/) - We have finally made it through the winter and are all ready for some brighter days ahead. Now it's time to start planning a spring break, holiday visits with the family, storing that winter clothing, and prep for a fresh new season. It's time to "spring into action" this month. April marks the end of
- [Healthy Manager: 6 Simple Ways to Boost your Health During the Winter](https://normgroup.org/healthy-manager-6-simple-ways-to-boost-your-health-during-the-winter/) - During the seasonal transition into winter, preparing our minds and bodies for the colder months ahead is essential – especially if you work in a medical office where germs are around every corner! Here are six simple ways to maintain wellness during the winter, even when you’re stuck behind your desk. Get plenty of
- [Healthy Manager: 5 Steps for Balancing Work and Life During the Holidays](https://normgroup.org/healthy-manager-5-steps-for-balancing-work-and-life-during-the-holidays/) - IT IS THE HOLIDAY SEASON! While we know that this is the most wonderful time of the year, do you feel like your personal schedules and work-life are competing for attention? If so, join the club. Many medical professionals are facing chaotic holiday schedules this year. The weeks from October to January make up some
- [Healthy Manager: 4 Strategies for Coping with Anxious and Overwhelming Feelings at Work](https://normgroup.org/healthy-manager-4-strategies-for-coping-with-anxious-and-overwhelming-feelings-at-work/) - MORE THAN HALF OF MEDICAL OFFICE MANAGERS EXPERIENCE STRESS DURING THE DAY. So, if you’re a bit overwhelmed at work these days, especially if you’re running a busy healthcare practice, you’re not alone. We will explore four strategies for coping with these overwhelming feelings while making the day less stressful. CREATE A PLAN AND STICK
- [5 Steps to Becoming Everyone’s Favorite Rheumatology Practice in 2021](https://normgroup.org/five-steps-to-becoming-everyones-favorite-rheumatology-practice-in-2021/) - There are many things that patients want and need from their Rheumatologists. Patients want to visit a practice dedicated to trust. They want to be involved in their care, and they want a more personalized care experience. Implementing these simple things for your patients can put you way ahead of the average Rheumatology practice. Creating
- [Enhancing Patient Care and Confidentiality: The Vital Role of Cybersecurity in Private Rheumatology Practices](https://normgroup.org/enhancing-patient-care-and-confidentiality-the-vital-role-of-cybersecurity-in-private-rheumatology-practices/) - In the modern healthcare landscape, where digitalization is transforming patient care, cybersecurity stands as a cornerstone in protecting sensitive medical data. Nowhere is this more crucial than in private medical practices, especially in specialized fields like rheumatology. Let's delve into why cybersecurity is indispensable for private rheumatology practices, and its countless benefits. Common Uses
- [Eight Tips for Staying Productive and Mentally Healthy While Working from Home](https://normgroup.org/eight-tips-for-staying-productive-and-mentally-healthy-while-working-from-home/) - With the spread of the coronavirus affecting everything from travel to the availability of toilet paper, controlling COVID-19 in our country has become a growing concern. That's why companies are mandating having as many employees as possible work remotely until the virus can be slowed. Unfortunately, it may be challenging for many employees to
- [Decisions, decisions. Helping patients understand their RA treatment options](https://normgroup.org/decisions-decisions-helping-patients-understand-their-ra-treatment-options/) - Information and resources for patients considering an autoinjector to manage the symptoms of rheumatoid arthritis (RA) Information and resources for patients considering an autoinjector to manage the symptoms of rheumatoid arthritis (RA) Giving appropriate patients the option to self-administer *1 ACTEMRA® (tocilizumab) is available in different routes of administration to meet patients’ needs. Some patients
- [How to Deal with Last Minute Cancellations at your Rheumatology Practice](https://normgroup.org/deal-last-minute-cancellations-rheumatology-practice/) - Last minute cancellations can be frustrating, but they can be a good thing too if your office is prepared to handle them. Working to regularly fill cancellations has a huge impact on your practice's bottom line and keep your office moving smoothly. Here are three ideas for dealing with last minute cancellations at your rheumatology
- [Comfort Food Without All the Calories: Delicious Fall Recipes to Take to Work](https://normgroup.org/comfort-food-without-all-the-calories-delicious-fall-recipes-to-take-to-work/) - Fall is officially here! And as the temperatures get colder and the sun goes down sooner, we will be in need of some good ole’ bone sticking, comfort food.
- [Three Benefits of Adding a Rheumatology Blog to Your Practice’s Website](https://normgroup.org/benefits-of-rheumatology-blog/) - While some may think blogging is irrelevant or inappropriate for a rheumatology practice, the truth is that patients are searching for precise and accurate information about their ailments and diseases.
- [Artist and RA: NORM President Andrea Zlatkus and Pierre-Auguste Renoir](https://normgroup.org/artist-ra-norm-president-andrea-zlatkus-pierre-auguste-renoir/) - Renoir was a leading French impressionist painter, born on February 25, 1841, in Limoges, France and died December 3, 1919, in Cagnes.
- [6 Life-Changing Mindfulness Techniques to Support Your Rheumatology Team](https://normgroup.org/6-mindfulness-techniques-to-support-your-rheumatology-team/) - It’s no wonder many rheumatologists and office managers are turning to mindfulness techniques in their clinics.
- [Tips for Getting the Most out of Your Medical Office Marketing Budget](https://normgroup.org/3-ways-maximize-marketing-budget/) - In today’s competitive environment, marketing has become an essential tool for any successful rheumatology practice.
- [Healthy Manager: 5 New Year's Resolutions Every Medical Office Manager Should Make](https://normgroup.org/5-new-years-resolutions-every-medical-office-manager-should-make/) - It is crucial to take steps to improve your health, even while at work. Here are five New Year's resolutions every medical office manager should make in 2022.
- [Continued coverage for patients with RA](https://normgroup.org/continued-coverage-for-patients-with-ra-payer-coverage-information-for-select-ra-patients/) - Payer coverage information for select RA patients. Learn more about national payer coverage information for treatment of this condition. In a changing treatment landscape, Genentech remains committed to ensuring patients with rheumatoid arthritis (RA) have access to treatment. Nationally, 85% of patients have coverage for ACTEMRA® (tocilizumab) IV with no step edits.¹ Understanding payer coverage
- [Ensuring Inclusivity During the Holiday Season](https://normgroup.org/ensuring-inclusivity-during-the-holiday-season/) - Running a medical practice entails balancing clinical expertise with adept management, particularly when fostering a positive, inclusive environment. The holiday season, while joyous, can also be a sensitive time, requiring thoughtful consideration to celebrate diversity and ensure everyone feels included. Effective Holiday Planning Successful practice management requires more than operational excellence; it demands attention to
- [NAMAPA Launches Medication Access Coordinator Training](https://normgroup.org/namapa-launches-medication-access-coordinator-training/) - The National Association for Medication Access and Patient Advocacy (NAMAPA) has launched the Medication Access Coordinator Training with the aim to empower healthcare professionals with access knowledge via a ten-module interactive program. Register now! For more information, please click here or visit https://www.namapa.org. For US Healthcare Professionals. The National Association for Medication Access and Patient
- [Three Tips for Maximizing your Rheumatology Clinic’s Social Media](https://normgroup.org/three-tips-maximizing-rheumatology-clinics-social-media/) - There is no denying that today's fast-paced society loves being online. And while too much of anything can be a bad thing, the public's affinity for social media isn’t always negative. Americans spend a lot of time connecting with people and businesses on social media, so utilize this and make it work for your practice.
- [Healthy Manager: Six Life Hacks for Staying Healthy at Work](https://normgroup.org/healthy-manager-stay-healthy-at-work/) - Right now, health and taking good care of your mind and body are more important than ever! Without good metal and physical health, there is simply little happiness and satisfaction in life. For a medical office manager, maintaining good health is even more challenging because of excessive workloads and high-stress levels. Moreover, corporate employees spend
- [Healthy Manager: Six Life Hacks for Staying Healthy at Work](https://normgroup.org/healthy-manager-six-life-hacks-for-staying-healthy-at-work-2/) - Right now, health and taking good care of your mind and body are more important than ever! Without good mental and physical health, there is simply little happiness and satisfaction in life. For a medical office manager, maintaining good health is even more challenging because of excessive workloads and high-stress levels. Moreover, corporate employees spend
- [Four Ways to Celebrate National Arthritis Awareness Month](https://normgroup.org/four-ways-celebrate-national-arthritis-awareness-month/) - May is recognized each year as National Arthritis Awareness Month. According to the CDC, arthritis affects about one in four adults overall, which equals over 54 million men and women. Unfortunately, these numbers are continuing to grow and it’s time to start fighting back with education. The aim of National Arthritis Awareness Month is to
- [Five Tips for Eating Healthy During the Holidays](https://normgroup.org/five-tips-eating-healthy-holidays/) - The holidays can be a real test for any healthy routines that we have been building and cultivating all year long. And all those cookies in the break room and patient supplied goodies do not help. Instead of throwing our healthy habits out the window this season, let's find healthy and smart ways to nourish
- [Creating No-Show Policies that Won’t Spook your Patients](https://normgroup.org/creating-no-show-policies-wont-spook-patients/) - Halloween is coming, and while many are fretting over ghosts and goblins, medical offices are stressing over their biggest fear - no-shows! Missed appointments are a huge problem among all medical practices. From wasted time to loss of revenue, no-shows can throw the best planned day into turmoil. Studies show that even the best practices
- [Connecting with Cosentyx](https://normgroup.org/connecting-with-cosentyx/) - We know onboarding patients to a biologic can be tricky, but we're here to help. COSENTYX is hosting 2 free virtual events being held on...
- [Celebrating World Arthritis Day](https://normgroup.org/celebrating-world-arthritis-day/) - World Arthritis Day is quickly approaching and you and those at your practice can make a difference. On October 12th, World Arthritis Day will help to unify people all over the world and help bring attention to rheumatic and musculoskeletal diseases. On this day, we strive to raise awareness, educate and support arthritis patients and
- [Aimed Alliance](https://normgroup.org/aimed-alliance/) - [et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text _builder_version=”4.24.2″ background_pattern_color=”rgba(0,0,0,0.2)” background_mask_color=”#ffffff” text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px”
- [Four Ways to Help Patients Adopt New Technology](https://normgroup.org/3-ways-help-patients-adopt-new-technology/) - We live in an increasingly digital world, and that extends to the medical industry. From emailed appointment reminders to online payments to medical records that are stored in the cloud—for the most part, technology helps our practices run more smoothly and efficiently. Introducing that technology to patients, however, can be an arduous process. People generally
- [3 mHealth Smartphone Apps to Streamline Your Rheumatology Practice](https://normgroup.org/3-mhealth-smartphone-apps-streamline-rheumatology-practice/) - There’s no way to deny it—technology has changed the way we live our lives. Sometimes those changes are good (binge-watching our favorite shows on Netflix, keeping track of our health with FitBits, hailing a ride with the tap of a button), and other times it’s a challenge (arguing with strangers on Facebook, checking your phone
- [Hitting all the right notes: Country music](https://normgroup.org/hitting-right-notes-jazz-music/) - The origins can be traced back to folk music thus explaining the stripped-down reality of the lines that have remained consistent with this style throughout several decades.
- [Minute with the Board: NORM 2018 Keynote](https://normgroup.org/minute-board-norm-2018-keynote/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_video _builder_version=”3.0.94″ src=”https://youtu.be/O6qCUG4gho8″ /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Listen with NORM Board VP Jay Salliotte as he tells you why you should attend this session during the coming 2018 NORM Conference in Tampa, FL Oct. 4-6. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
- [Minute with the Board: Bootcamp in Tampa](https://normgroup.org/minute-board-bootcamp-tampa/) - Listen with NORM Board VP Jay Salliotte as he tells you why you should attend this session during the coming 2018 NORM Conference in Tampa, FL Oct. 4-6.
- [SAPHNELO (anifrolumab-fnia) Buy-and-Bill Reference Guide](https://normgroup.org/saphnelo-anifrolumab-fnia-buy-and-bill-reference-guide/) - The Buy-and-Bill Reference Guide is a resource tool for HCP offices provided for educational purposes only. Additionally, the AstraZeneca Access 360™ program provides personal support to connect patients to affordability programs and streamline access and reimbursement processes for providers. To view the Buy-and-Bill Reference Guide, click here! The information provided is for educational purposes only
- [We can't wait to see you again](https://normgroup.org/we-cant-wait-to-see-you-again/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” background_color=”#2ea3f2″ inner_shadow=”on” parallax=”off”][et_pb_fullwidth_header title=”Welcome to Phoenix” subhead=”Get to know a little bit about our 2021 host city” background_layout=”dark” text_orientation=”left” _builder_version=”3.0.94″ background_image=”https://normgroup.org/wp-content/uploads/2021/01/Echo-Canyon-Trail-at-Camelback-Mountain-scaled.jpg” header_fullscreen=”off” header_scroll_down=”off” image_orientation=”center” content_orientation=”center” custom_button_two=”off” button_two_icon_placement=”right” custom_button_one=”off” button_one_icon_placement=”right” /][/et_pb_section][et_pb_section bb_built=”1″ fullwidth=”off” specialty=”on”][et_pb_column type=”3_4″ specialty_columns=”3″][et_pb_row_inner][et_pb_column_inner type=”4_4″ saved_specialty_column_type=”3_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] We’re planning to socially distance, follow CDC guidelines and see you all
- [Summer Bod Challenge](https://normgroup.org/summer-bod-challenge/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Summer is officially here! If you are like anyone here in North Carolina, I’m sure you will agree that this season definitely came out of nowhere. We are already breaking average temperatures in Wilmington! With the warmer weather comes beach days, pool parties, vacations and many outdoor activities that we
- [Patient Engagement with Vectra](https://normgroup.org/patientengagementvectra/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”4.9.4″ text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_vertical_length_tablet=”0px”
- [Minute with the Board: Welcome to Tampa](https://normgroup.org/minute-board-welcome-tampa/) - [et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_video _builder_version=”4.24.2″ src=”https://youtu.be/q4uNnc5ia3k” /][et_pb_text _builder_version=”4.24.2″ background_layout=”light” text_orientation=”left”] Listen with NORM Board member Iris Nichols and her special quest as she tells you why you should attend this session during the coming 2018 NORM Conference in Tampa, FL Oct. 4-6. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
- [Minute with the Board: Tools to identify waste](https://normgroup.org/minute-board-tools-identify-waste/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_video _builder_version=”3.0.94″ src=”https://youtu.be/W7mUHeL5LH8″ /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Listen with NORM Board member Donnie Craig as he tells you why you should attend this session during the coming 2018 NORM Conference in Tampa, FL Oct. 4-6. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
- [Minute with the Board: Regulatory Update](https://normgroup.org/minute-board-regulatory-update/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_video _builder_version=”3.0.94″ src=”https://youtu.be/zTw50lEO4lU” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Listen with NORM Board member Melanie Scott as she tells you why you should attend this session during the coming 2018 NORM Conference in Tampa, FL Oct. 4-6. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
- [Minute with the Board: Physician compensation plans](https://normgroup.org/minute-board-physician-compensation-plans/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_video _builder_version=”3.0.94″ src=”https://youtu.be/ptQfGpv7M4Q” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Listen with NORM Board member Iris Nichols as she tells you why you should attend this session during the coming 2018 NORM Conference in Tampa, FL Oct. 4-6. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
- [Minute with the Board: Key ingredients for auditing E/M Services](https://normgroup.org/minute-board-key-ingredients-auditing-e-m-services/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_video _builder_version=”3.0.94″ src=”https://www.youtube.com/watch?v=c5xYvgJL_E0″ /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Listen with NORM Board member Melanie Smith as she tells you why you should attend this session during the coming 2018 NORM Conference in Tampa, FL Oct. 4-6. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
- [Minute with the Board: Discovering your strengths as a communicator](https://normgroup.org/minute-board-discovering-strengths-communicator/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_video _builder_version=”3.0.94″ src=”https://youtu.be/rH5VtWmGNoI” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Listen with NORM Board member Andre Smith as he tells you why you should attend this session during the coming 2018 NORM Conference in Tampa, FL Oct. 4-6. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
- [Minute with the Board: Building a positive workplace culture](https://normgroup.org/minute-board-building-positive-workplace-culture/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_video _builder_version=”3.0.94″ src=”https://youtu.be/SRNTGIc33hQ” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Listen with NORM Board member Joe Neikrik as he tells you why you should attend this session during the coming 2018 NORM Conference in Tampa, FL Oct. 4-6. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
- [Meet Flat Fiona!](https://normgroup.org/meet-flat-fiona/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Flat Fiona is our little ambassador for #2019NORM! As an artist, she knows all the colorful spots around our host town in Grand Rapids, MI and hopes you’ll explore around the while you’re there. She was in town recently with NORM VP Jay Salliotte and his family. Take a look
- [Medicine Ball Workout](https://normgroup.org/medicine-ball-workout/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_video _builder_version=”3.0.94″ src=”https://youtu.be/JgY9wPQSOus” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Hi everyone! I hope you all are enjoying the month of May and taking every opportunity to get active and make healthier decisions. When it comes to fitness, there are numerous ways to workout and to get active. From free weights, plyometric, TRX, cardio, bodyweight exercises…the list
- [The Art to Lookin’ Good Online](https://normgroup.org/lookingoodonline/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2019/07/AdobeStock_239182225.jpeg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] When you post on your personal social media account, how do you dress? Do you wear jeans and your favorite band t-shirt? What if you want to showcase who you are in a professional setting? You probably don’t wear your band
- [Learn More About the AbbVie Complete Savings Card](https://normgroup.org/learn-more-about-the-abbvie-complete-savings-card/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”4.9.4″ src=”https://normgroup.org/wp-content/uploads/2019/02/abbvie.jpg” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ align=”center” /][et_pb_text _builder_version=”4.9.4″ text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object
- [Hitting all the right notes](https://normgroup.org/hitting-all-the-right-notes/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_testimonial _builder_version=”3.0.94″ url_new_window=”off” quote_icon=”off” use_background_color=”on” quote_icon_background_color=”#f5f5f5″ background_layout=”light” background_color=”#003d4c” text_orientation=”center” text_shadow_style=”preset2″ box_shadow_style_image=”preset1″] “Music gives a soul to the universe, wings to the mind, flight to the imagination and life to everything.” ― Plato [/et_pb_testimonial][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Written by NORM Board vice president, Nancy Ellis Rheumatology practices can be as diverse as the various genres
- [Hitting all the right notes: Blues music](https://normgroup.org/hitting-all-the-right-notes-blues-music/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2020/02/Blues-scaled.jpg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] This beautiful personal story of Wendy Hull, NP as told by Andre Smith, NORM Board Member. Thank you for letting NORM share your story. Blues is an integral part of Austin’s vibrant music history. Music venues such as Antones, Threadgills
- [GPO membership: It’s more than just product discounts](https://normgroup.org/gpo-membership-just-product-discounts/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Authored by Cornerstone Partners GPO Managing rising drug costs, declining reimbursements and the pressure to demonstrate improved outcomes: the pressures for specialty practices have never been greater. Thankfully, working with a Group Purchasing Organization (GPO) means that you don’t have to go it alone. Leveraging the collective buying power of
- [Artist and RA: NORM Communications Specialist Ginny Inman and Gaudí](https://normgroup.org/ginnyandgaudi/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2018/11/200116_709216542606_2287299_n.jpg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] I’d never traveled to Europe, and when I finally had the opportunity to study in Barcelona, I hesitated. I was 24 years old, studying for my masters degree, about to get married and had a full-time job. Where did I have
- [For Diagnosing and Treating Lupus Nephritis, Every Minute Counts](https://normgroup.org/for-diagnosing-and-treating-lupus-nephritis-every-minute-counts/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”4.9.4″ text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_vertical_length_tablet=”0px”
- [An Easy Shoulder Workout](https://normgroup.org/easy-shoulder-workout/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2018/07/Lateral-Raise-Seated.jpg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Hi everyone! I hope you are all doing great and staying active! Throughout this series, I have been challenging you all to get outside of your comfort zone and to become more consistent in your active lifestyle. Well, in this blog,
- [Do the NORM Shuffle!](https://normgroup.org/do-the-norm-shuffle/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_video _builder_version=”3.0.94″ src=”https://www.youtube.com/watch?v=SiFNRSW8wMk&feature=youtu.be” image_src=”//i.ytimg.com/vi/SiFNRSW8wMk/hqdefault.jpg” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Have you ever been to a party and watched in amazement as people danced in sync to one of those popular line dances? I bet you thought, “I wish I could do that!” Well, now is your chance! Prepare yourself for the exciting, one and only
- [Dedicated December Challenge #1](https://normgroup.org/dedicated-december-challenge-1/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_video _builder_version=”3.0.94″ src=”https://www.youtube.com/watch?v=BYFq_onl2q4&feature=youtu.be” /][/et_pb_column][/et_pb_row][/et_pb_section]
- [AstraZeneca is excited to announce the approval for Saphnelo.](https://normgroup.org/astrazeneca/) - [et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text _builder_version=”4.9.7″ text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″
- [Artists and Lupus: NORM VP Jay Salliotte and The Beatles](https://normgroup.org/artists-lupus-norm-vp-jay-salliotte-beatles/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] NORM Vice President, Jay Salliotte, takes a deeper look at The Beatles and how a Lupus patient was unexpectedly woven into one of their most famous and controversial songs. [/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2019/06/FullSizeRender.jpg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_divider _builder_version=”3.0.94″ show_divider=”on” divider_weight=”8″ /][/et_pb_column][/et_pb_row][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] This past February,
- [Artist and RA: NORM Board Member, Shari Wilson and Raoul Dufy](https://normgroup.org/artist-ra-norm-board-member-shari-wilson-raoul-dufy/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Fauvism was an artistic style developed by a bold group of modern artists in the early twentieth century. This group, called “les Fauves” (French for “the wild beasts”), were noted for their use of unnatural colors that gave emotional meaning to the vibrant shades used. The French artist Raoul Dufy
- [Artist and RA: NORM Board Member, Nancy Ellis and Peter Paul Rubens](https://normgroup.org/artist-ra-norm-board-member-nancy-ellis-peter-paul-rubens/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2019/01/AdobeStock_143442291.jpeg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” max_width=”59%” module_alignment=”center” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] As a child, my parents would show their five children great works of art and try to impart some sense of culture to our heathen souls. At that time, all the different artists names and styles ran together, but
- [Artist and RA: NORM Board Member, Melanie Scott and Paul Klee](https://normgroup.org/artist-ra-norm-board-member-melanie-scott-paul-klee/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2019/02/AdobeStock_49265711.jpeg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Because I am German myself I thought it would great to be able to introduce everybody to Paul Klee, a Swiss German artist that, with his lectures and publications, influenced well-known artists like Leonardo da Vinci. Klee’s work Klee studied visual
- [Artist and RA: NORM Board Member, Andre Smith and Sana Naveed](https://normgroup.org/artist-ra-norm-board-member-andre-smith-sana-naveed/) - Sana Naveed, was born in Pakistan, but grew up in Canada, currently residing in Texas.
- [Artist and RA: Benjamin Franklin and NORM President Andrea Zlatkus](https://normgroup.org/artist-ra-benjamin-franklin-norm-president-andrea-zlatkus/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2019/05/AdobeStock_88641754.jpeg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Are you artistic? What does it mean to be artistic? According to the dictionary the definition of artistic is “having or revealing natural creative skills”. Most of us assume an artist is a person who is a painter or someone who
- [A Yummy Smoothie Recipe and More!](https://normgroup.org/4832-2/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_video _builder_version=”3.0.94″ src=”https://youtu.be/uGtToMk1luE” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] As a personal trainer one thing I often hear far too much, is how little my clients eat throughout the day. In fact, quite a few will either come in without eating the entire day or leave the gym without properly replenishing their body. This is a
- [Ideas for Creating a Healthy Work Environment at your Rheumatology Office](https://normgroup.org/ideas-creating-healthy-work-environment-rheumatology-office/) - Because the medical field can be such a demanding work environment, it’s important that your staff is there to help and support one another.
- [Minute with the Board: Regulatory Update](https://normgroup.org/minute-with-the-board/) - As practice managers and administrators, we are used to changes. We have grown to expect them and2017 is no different. It is filled with changes on how our reimbursement will change in the coming years. Have you heard of MACRA / MIPS? These programs provides us with tools, models and resources to help us give
- [Healthy Manager: Spring into Action this March - 4 Ways to Motivate Your Staff](https://normgroup.org/healthy-manager-spring-into-action-this-march-four-ways-to-motivate-your-staff/) - We have finally made it through the winter and are all ready for some brighter days ahead. Keep reading for some tips on improving office health and how to motivate your staff this spring. Cultivate an atmosphere of well-being. Creating a healthy and inclusive environment has massive productivity benefits. Some ideas to encourage that environment
- [Healthy Manager: Battle Burnout at your Rheumatology Practice](https://normgroup.org/battle-burnout-rheumatology-practice/) - The mental, emotional, and physical demands can take a toll on you and your staff. Your team must remain mentally and physically healthy...
- [Healthy Manager: 4 Ways Office Managers Contribute to Staff Wellness](https://normgroup.org/healthy-manager-staff-wellness/) - From handling staff complaints, employee recommendations, managing payroll, client communications, and many other office details, the daily responsibilities of an office manager can have a significant impact on the well-being of the workplace. Along with taking care of the office's obvious needs, an office manager also contributes to staff wellness. And because of their interaction
- [Healthy Manager: 4 Strategies for Coping with Anxious and Overwhelming Feelings at Work](https://normgroup.org/5-strategies-for-coping-with-anxious-and-overwhelming-feelings-at-work/) - More than half of medical office managers experience stress during the day. So, if you're a bit overwhelmed at work these days, especially if you're running a busy healthcare practice, you're not alone. We will explore four strategies for coping with these overwhelming feelings while making the day less stressful. Create a plan and stick
- [Healthy Manager: 5 Steps for Balancing Work and Life During the Holidays](https://normgroup.org/healthy-manager-steps-for-balancing-work-and-life-during-the-holidays/) - It is the holiday season! While we know that this is the most wonderful time of the year, do you feel like your personal schedules and work-life are competing for attention? If so, join the club. Many medical professionals are facing chaotic holiday schedules this year. The weeks from October to January make up some of
- [Four Tips for Preparing Your Medical Office for Holiday Hours](https://normgroup.org/four-tips-for-preparing-your-medical-office-for-holiday-hours/) - It is official; the holidays are upon us. As they quickly approach, it’s crucial that we are prepared. While many people gather their favorite recipes and organize gift lists, medical offices are preparing for holiday hours and the changes that come with them. For medical practices, it is essential that our staff is happy and that
- [5 Tips for Marketing Your Medical Practice During the Holiday Season](https://normgroup.org/five-tips-for-marketing-your-medical-practice-during-the-holiday-season/) - Believe it or not, the holidays are an excellent time to market your medical practice! The season is conducive to joy and good cheer, so patients and employees will be happy to engage, and your marketing dollars will go further. While the holidays are usually a hectic time for medical practices, don’t let concerns about
- [Five Ideas for Celebrating the Holidays at your Medical Practice](https://normgroup.org/celebrating-the-holidays-medical-practice/) - The holidays are right around the corner, and it’s an exciting and busy time for your practice. While this is the most wonderful time of year, there is a responsibility to your staff and patients to be professional and remember the many different religious beliefs. It is also essential to maintain an atmosphere that is
- [7 Tips for Staying Active as a Medical Professional](https://normgroup.org/7-tips-for-staying-active-as-a-medical-professional/) - It is easy to push exercise to the bottom of your long to-do list when you work at a busy medical office. However, being active is one of the most important things you can do to implement good physical and mental health. Those in medical-related positions often spend long hours either sitting or standing, but
- [Seven Tips for Beating the Holiday Blues](https://normgroup.org/seven-tips-for-beating-the-holiday-blues/) - The holidays are here, and while we should be excitedly shopping and decking the halls, sometimes the season often brings unwelcome guests like chaos, stress, and depression – better known as the holiday blues. And it's no wonder as the holidays often bring a dizzying array of issues such as financial worries, baking, shopping, cleaning,
- [Employee Satisfaction: The Key to Productivity and Success](https://normgroup.org/employee-satisfaction-the-key-to-productivity-and-success/) - Employee satisfaction is a crucial element in any workplace, but in the specialized field of rheumatology, its importance cannot be overstated. Rheumatology practices are unique in that they require a high degree of expertise and compassion, as they deal with patients suffering from chronic and often debilitating conditions. Ensuring that employees—whether they are physicians, nurses,
- [Change Healthcare Updates](https://normgroup.org/change-healthcare-updates/) - The Change Healthcare cyber attack has been a big problem for the industry. NORM conducted a survey with our memebrship to see how widespread the effects on the industry are. Continue reading for the results and for resources for your practice, provided by Hart Health Strategies. Resources for Providers in Response to the Change Healthcare
- [SEO: How to Maximize Your Online Presence](https://normgroup.org/seo-how-to-maximize-your-online-presence/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”4.24.2″ background_pattern_color=”rgba(0,0,0,0.2)” background_mask_color=”#ffffff” text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length=”header_text_shadow_style,%91object
- [The Value of NORM Membership: Building a Community of Support](https://normgroup.org/the-value-of-norm-membership-building-a-community-of-support-2/) - The Value of NORM Membership: Building a Community of Support At the heart of any organization lies the intrinsic value of membership. It's more than just a transaction; it's a sense of belonging, a connection to a community that understands the highs and lows of our professional journey. For those in the field of Rheumatology
- [CMS released the CY 2024 PFS final rule](https://normgroup.org/cms-released-the-cy-2024-pfs-final-rule/) - Per the CMS press release: Overall, the finalized CY 2024 PFS conversion factor is $32.74, a decrease of $.1.15, or 3.4%, from CY 2023. However, we note that the preamble of the rule has the following language: We estimate the CY 2024 PFS CF to be 32.7442 which reflects the -2.18 percent budget neutrality adjustment under section 1848(c)(2)(B)(ii)(II) of the Act, the 0.00
- [Healthy Manager: Battle Burnout at your Rheumatology Practice](https://normgroup.org/healthy-manager-battle-burnout-at-your-rheumatology-practice/) - Working in the medical field is tough. working in a specialty field such as rheumatology can be even more challenging. The mental, emotional, and physical demands can take a toll on you and your staff. Your team must remain mentally and physically healthy throughout these daily trials when dealing with patients. Below are four ways
- [Healthy Manager: 5 Office Ergonomic Tips to Help You Avoid Fatigue](https://normgroup.org/healthy-manager-5-office-ergonomic-tips-to-help-you-avoid-fatigue/) - The goal of office ergonomics is to design your office workstation to fit you and allow for a comfortable working environment for maximum productivity and efficiency. An ergonomically correct workspace will help you avoid fatigue and discomfort while trying to get through your busy workday. Applying a few simple guidelines can help you significantly improve
- [Earth Day: How Your Practice Can Go Green!](https://normgroup.org/earth-day-how-your-practice-can-go-green/) - Earth Day is a global holiday that is celebrated annually on April 22nd. It was first established in 1970 to raise awareness about the importance of protecting our environment and promoting sustainability. Today, Earth Day continues to be an important day for individuals and organizations around the world to reflect on the impact they have
- [5 Realistic Resolutions to Propel Your Health in 2023](https://normgroup.org/5-realistic-resolutions-propel-your-health-2023/) - A new year is upon us and the usual resolutions are beginning to follow us around: go to the gym, eat healthier, drink less caffeine, sleep more. The problem is that resolutions only hold our interest until mid-February before the excitement of the new year ends. And before we know it, we are back to
- [7 Simple Ways to Eliminate Holiday Season Stress](https://normgroup.org/7-ways-eliminate-holiday-season-stress/) - It's no wonder holiday season stress is an issue for so many: the shopping and crowds, the office parties, and bustling medical practices. It’s so easy to feel not so wonderful during this most wonderful time of the year, especially when you are managing a busy medical office. Keeping your stress level down helps
- [Update - Advocacy in Action!](https://normgroup.org/update-advocacy-in-action/) - The United States Senate Committee of Finance released their report titled "Deceptive Marketing Practices Flourish in Medicare Advantage" and excerpts from the NORM Advocacy Letter have been included on pages 11-12. We appreciate that the committee took the time to include it in their report. This definitely shows Advocacy in Action! NORM would like to thank the
- [Six Simple Ways to Boost your Health During the Holiday Season](https://normgroup.org/six-simple-ways-to-boost-your-health-during-the-holiday-season/) - The holiday season is filled with celebrations and happenings (professional and otherwise) that can keep one on the move throughout November and December. There’s so much fun to have and people to see! Therefore, it’s especially important to be mindful of making self-care a priority. During the seasonal transition into winter, preparing our minds and
- [UPDATE - Payer Barriers Limit Timely Access](https://normgroup.org/update-payer-barriers-limit-timely-access/) - PAYER BARRIERS LIMIT TIMELY ACCESS Authored by Aurinia Pharma U.S., Inc. Timely access to therapy can be difficult to achieve. With Aurinia, office staff have direct support from Specialty Pharmacies (SPs) to get the medicine that their patients need. Limited access. Formulary exclusions have continued to increase, leading to more prior authorizations. (1a) A physician
- [Five Strategies for Reducing Stress at your Medical Practice](https://normgroup.org/five-strategies-reducing-stress-medical-practice/) - Reducing stress at your medical practice can be a daunting task since stress is an intrinsic part of the medical world. There is always something that needs to be done, a patient that needs to be tended to, paperwork that needs to be completed, or a phone that needs to be answered. While it may
- [Update: SAPHNELO Policy Acumen Portal](https://normgroup.org/update-saphnelo-policy-acumen-portal/) - The SAPHNELO Policy Acumen Portal provides up-to-date resources for billing, coding, and coverage policies specific to preselected payers. The link can be found at https://saphnelo.policyacumen.health/ or on the SAPHNELO page of myaccess360.com under the SAPHNELO Coding Resource section. If you would like further reimbursement education, you can reach out to your AstraZeneca Field Reimbursement Manager.
- [4 Actionable Tips for Better Work-Life Balance](https://normgroup.org/5-tips-better-work-life-balance/) - It’s easy to get overwhelmed by the daily grind inside a rheumatology office. So, it’s important to make an intentional effort to find work-life balance where you can. A study published by Small Business Trends indicated that over 50% of Americans work more than 40 hours per week. The truth is you can’t operate as
- [4 Signs Your Team Has Burnout and How to Better Support Them](https://normgroup.org/healthy-manager-four-signs-of-burnout-and-how-to-handle-them/) - We all understand that burnout can persist for longer than a week or two. But it can be challenging to turn the spotlight on yourself and recognize when you might be feeling burnt out at work. If constant, habitual stress and heavy workloads have you feeling helpless, disenchanted and completely exhausted, you may have symptoms.
- [5 Tips for Retaining Quality Staff at Your Medical Practice](https://normgroup.org/5-tips-for-retaining-quality-staff-at-your-medical-practice/) - Quality staff members are hard to find and even harder to replace. Turnover is an inevitable aspect of every business. However, it tends to hit the healthcare industry particularly hard. And outside of losing your labor, the costs can add up: Recruitment, training, and unused vacation payout are just a few factors negatively affecting your
- [5 Tips for Scheduling Summer Vacations Among Staff](https://normgroup.org/schedule-summer-vacations-among-staff/) - Now that summer has arrived, staff and physicians are beginning to request time off for vacations. Between scheduling vacations, keeping patients up to date, and making sure all shifts are covered; office managers will need a break, too! Before running for the hills, read the following five tips for scheduling summer vacations. They may not
- [6 Basic Blogging Tips for your Rheumatology Practice](https://normgroup.org/blogging-101-rheumatologists/) - Deciding to start a blog comes with many questions and requires a lot of thought. During this process, one of the most critical questions is, “Will this be beneficial to my practice?” According to rheumatology experts, it will be! Blogs will give patients the chance to learn about your Rheumatology practice directly. It also provides
- [U.S. Renews COVID-19 Public Health Emergency](https://normgroup.org/u-s-renews-covid-19-public-health-emergency/) - Access Full Article from Reuters - Here
- [SEO Marketing 101 – Marketing for Your Medical Practices Website](https://normgroup.org/seo-marketing-101-marketing-for-your-medical-practices-website/) - Search engine optimization [SEO] is a technical marketing strategy used to help get a website to rank on search engines. It is an excellent way to make your medical practice stand apart from the competition. Taking advantage of SEO strategies is an excellent way to get your medical office ahead of as many new patients
- [6 Tips for Coping with Stress in the New Year](https://normgroup.org/six-tips-for-coping-with-stress-in-the-new-year/) - Right now, things are scary and unknown, especially for people who work in the healthcare field. Not only are medical workers (whether behind the desk or not) exposed to more chances of illness, they are extremely vulnerable to stress and burnout. As we head into the new year, it’s vital to make you and your
- [5 Critical Marketing Trends in Healthcare](https://normgroup.org/5-critical-marketing-trends-in-healthcare/) - The healthcare industry tends to run behind other sectors when it comes to marketing. It's really no surprise, between FDA restrictions and HIPAA compliance regulations, marketing is uncharted territory, and it can be intimidating. However, connecting and engaging with today's tech-savvy patients means marketing is no longer optional for organizations in the healthcare world. So
- [7 Ways to Decrease Patient Wait Times](https://normgroup.org/7-ways-decrease-patient-wait-times/) - Wait times are a small part of each patient’s overall experience but can be a significant concern the longer they last. Eliminating wait times entirely is unlikely, but luckily there are effective strategies for reducing them. Here are seven ways to help decrease patient wait times without compromising the quality of care. Gather patient information
- [How to Use Social Media to Build Trust at your Medical Practice](https://normgroup.org/how-to-use-social-media-to-build-trust-at-your-medical-practice/) - Social media has become an imperative marketing tool. From entertainment to real estate, almost every industry uses social media platforms to create brand awareness, connect with their audiences, and build relationships. The same is true for the healthcare industry, but as we know, social media in healthcare has to be approached with caution. However, that
- [8 Easy Ways to Get More Patient Testimonials](https://normgroup.org/easy-ways-to-get-more-patient-testimonials/) - Any business can benefit from patient testimonials and customer reviews. When patients interested in coming to your practice see the positive things patients say about the services offered, they will be more likely to give you a call and make an appointment. The best advertising is simple, old-fashioned word of mouth. People naturally trust their
- [5 Tips for Helping Patients Manage their Chronic Conditions Between Visits](https://normgroup.org/five-tips-for-helping-patients-manage-their-chronic-conditions-between-visits/) - As the medical community becomes aware of the universal occurrences of chronic illness, more physicians realize that the patients’ role in their health is a huge factor in their outcomes. Self-care and self-management are contributing to positive results for many patients. Helping chronic patients effectively control their diseases between visits is crucial to improving their
- [4 Unexpected Benefits of Patient Cancellations](https://normgroup.org/four-unexpected-benefits-of-patient-cancellations/) - In a perfect world, people wouldn’t make appointments they couldn’t (or wouldn’t) keep. But the world of medical office management isn’t perfect, so it is vital to figure out how to make the best of every situation. While patient cancellations can take their toll, they can be positive if your office is prepared to handle
- [4 Strategies for Improving Collection Rates](https://normgroup.org/four-strategies-for-improving-collection-rates/) - Billing and payments are some of the biggest headaches for rheumatology practice managers. Often, there is a stark contrast between what is best for your bottom dollar and what your patients prefer. But in the end, keeping your patients happy and serving them well should be your number one goal. Offering an easy billing and
- [6 Tips for Freshening up your Rheumatology Website in 2021](https://normgroup.org/six-tips-for-freshening-up-your-rheumatology-website-in-2021/) - Every day, people visit the internet to find the things they are searching for. Whether the newest gadget or a Rheumatologist, people are starting their searches online. And if your practice doesn’t have a quality website, chances are they are not able to find your practice. Whether you are looking to fine-tune your current website,
- [3 Ways to Improve Your Websites Search Engine Optimization [SEO]](https://normgroup.org/3-ways-improve-website-presence/) - When most people have a medical question or need to find a doctor these days, they begin their search by consulting the internet. Because of this, the health of your website is crucial. If your practice doesn’t show up in search engine results, your patients won’t find you. To ensure this doesn’t happen, you must
- [Today’s Patients Want More Digital Communication](https://normgroup.org/todays-patients-want-more-digital-communication/) - We're finding out that more than ever, patients in 2022 want to connect with their healthcare providers through digital communication methods like text messaging. Research shows that the desire for phone calls is declining as more patients expect digital communication to make their lives easier. And in a post-pandemic, more tech-obsessed world, age is becoming
- [5 Small Steps for Optimizing your Medical Practice Space](https://normgroup.org/five-small-steps-optimizing-medical-practice-space/) - Your practice may be growing, but that doesn’t mean you are outgrowing your medical practice space. While your office may feel small, you don’t have to move to make the most of your medical practice space. Here are five small steps for optimizing your medical practice space for improved performance, a better patient experience, and
- [8 Ways to Attract New Patients to Your Rheumatology Practice](https://normgroup.org/eight-ways-to-attract-new-patients-to-your-rheumatology-practice/) - If you want to acquire more patients for your medical practice, you must look beyond the necessary physician referrals. That's because patients are now using digital channels to proactively research their conditions and choose physicians they want to see. While it's crucial to maintain a relationship with your existing patients, it's just as essential to
- [6 Strategies for Reducing Wait Times at Your Rheumatology Practice](https://normgroup.org/six-strategies-for-reducing-wait-times-at-your-rheumatology-practice/) - The number one complaint patients have about their Rheumatologists isn't insurance, billing, or the quality of care they receive. So, what irritates them the most? You guessed it, the length of time they spend waiting. A recent study showed that the average time a patient spends waiting for a scheduled appointment is about 20 minutes.
- [9 Signs it's Time for a Medical Practice Makeover](https://normgroup.org/nine-signs-its-time-for-a-medical-practice-makeover/) - Is your practice beginning to feel stagnant? Maybe the goals you had for your medical office are constantly falling short, perhaps turnover is high, or patient retention is down. Whatever the reason, you can't afford to be stuck in a monotonous routine when it comes to your medical practice. Let's explore some questions that need
- [5 Tips for Marketing Your Rheumatology Practice on Instagram](https://normgroup.org/tips-for-marketing-your-rheumatology-practice-on-instagram/) - With over 500 million daily active users, Instagram is a great social media platform for marketing your Rheumatology practice. It’s also relatively cheap; while you can pay to get your posts in front of more people, you can also expand your reach organically with a few clever tips and tricks. If you’re not familiar with
- [Is Your Medical Office Design Impacting Staff Productivity?](https://normgroup.org/how-your-medical-office-design-is-impacting-staff-productivity/) - Employees spend much of their time in the workplace typing documents on the computer, attending meetings, analyzing data, and speaking with patients. Believe it or not, how the office space is designed influences the health and productivity of the staff. Office design should be factored into wellness initiatives to ensure the health and productivity of
- [7 Ideas on how to Enhance Your Patients Experience](https://normgroup.org/seven-ideas-on-how-to-enhance-your-patients-experience/) - Healthcare is all about the patient experience. This means that the communication between staff and patients, the ease of access your patients have to your practice, and even your waiting room atmosphere are all part of enhancing their experience. Implementing all these ideas may seem like an overwhelming task, but there are ways we can
- [4 Ways to Improve Your Website Presence](https://normgroup.org/four-ways-to-improve-your-website-presence/) - When most people need to find a doctor, they begin their search by consulting the internet. Therefore, the health of your website and your website presence are critical. Potential patients won't find you if your practice doesn't show up in search engine results. To ensure this doesn't happen, you must prioritize search engine optimization [SEO].
- [6 Ways to Up Your Rheumatology Blogging Game](https://normgroup.org/six-ways-to-up-your-rheumatology-blogging-game/) - Deciding to start a blog comes with a lot of questions and requires a lot of thought. One of the most important questions during this process is, “Will it be beneficial to me and my practice?” According to rheumatologist Paul Sufka, it is! “You have complete control over what is in your blog, as opposed
- [Is Your Medical Office Utilizing Text Messaging Options?](https://normgroup.org/is-your-medical-office-utilizing-text-messaging-options/) - Communication is a massive part of all businesses, but it’s vital in a medical practice. Whether it’s a good thing or not, our new technological world includes many options for communication. Text messaging is quickly becoming a number one method for patient-physician correspondences. There are some pros and cons to texting, but either way, today’s
- [5 Strategies for Getting Patients to Schedule Preventive Services](https://normgroup.org/five-strategies-for-getting-patients-to-schedule-preventive-services/) - Preventive care is essential for a healthy population, and that includes rheumatology. By catching diseases or conditions in their early stages, physicians can find effective treatments and lessen their patients' suffering much sooner. In more practical terms, preventive treatments can also be a dependable source of revenue. Some payers offer financial incentives for certain preventive
- [Tips for Dealing with Patient Complaints](https://normgroup.org/how-to-handle-patient-complaints/) - It is impossible to make everyone happy all the time, and complaints are bound to happen within the medical field as often as in any other service industry. Disgruntled patients come with the territory, and while you cannot eliminate potential issues altogether, you can handle them in a way that benefits everyone. Follow these six
- [4 Ways to Foster Relationships with your Patients Using Technology](https://normgroup.org/4-ways-to-foster-relationships-with-your-patients-using-technology/) - One of the most important relationships a person has is with their doctor, and these days technology can make this relationship better. A good physician-patient relationship leads to patients who are better informed about their health, more comfortable asking questions, and more likely to return for annual visits and checkups. Developing stronger relationships is on
- [4 Tips for Painless Billing and Payments](https://normgroup.org/four-tips-for-painless-billing-and-payments/) - Billing and payments are some of the biggest headaches that rheumatology practice managers must handle. Often, there is a stark difference between what is best for your bottom dollar and what your patients prefer. In the end, keeping your patients happy and serving them well should be your number one goal. Offering a painless billing
- [8 Tips for Staying Successful While Working Remotely](https://normgroup.org/8-tips-for-staying-successful-while-working-remotely/) - Even though the rise of working remotely is not a new trend, many people are still figuring out how to work remotely through trial and error, doing their best to stay happy and productive. The challenges exist both for those who are remote work experts and people who are just getting started. Unfortunately, it may
- [3 Steps for a Happy Holiday Season at your Rheumatology Practice](https://normgroup.org/three-steps-for-a-happy-holiday-season-at-your-rheumatology-practice/) - The holiday season is officially here! From managing last-minute appointments to updating office hours to planning holiday celebrations, there is much to be done as a Rheumatology practice owner. While the holiday season is typically the most wonderful time of the year, it is also known for being the most stressful. To ensure a stress-free holiday at
- [3 Tips for Reducing Wait Times at Your Rheumatology Practice](https://normgroup.org/tips-reducing-wait-times-rheumatology-practice/) - The number one complaint patients have about their physicians isn’t insurance, or billing, or the quality of care they receive. So, what irritates patients the most? The length of time they spend in the waiting room. Per a recent study, the average time a patient spends waiting for a scheduled appointment is about 20 minutes.
- [4 Tips for Keeping Patients the Priority of the Care Experience](https://normgroup.org/four-tips-for-keeping-patients-the-priority-of-the-care-experience/) - To say we're having a tough time in the healthcare industry is an understatement. After almost two years of battling COVID, healthcare organizations face a new normal. This heightened stress and new medical care requirements have left providers and staff exhausted and frustrated. In addition to their typical responsibilities and current care loads, medical practices
- [5 Ideas for Using Technology to Engage with Patients](https://normgroup.org/use-technology-engage-patients/) - One of the most important relationships a person can have is with their medical practice. A good relationship leads to better-educated patients' who are healthier, more comfortable asking questions, and more likely to return for visits. Developing stronger relationships should be at the top of every medical professional's to-do list, whether they are doctors, nurses,
- [Seven Ideas for Boosting Profits that your Office will Love](https://normgroup.org/7-ideas-boosting-profits-office-will-love/) - Looking for ways to improve your medical practice’s bottom line as we are now in the thick of a new year? Here are seven ideas for boosting profits this month that your office will love. Revamp your look. You’ll never get another chance to make a first impression, so make sure the outside of your
- [10 Tips for Upgrading your Practice in the New Year](https://normgroup.org/10-tips-upgrading-practice-new-year/) - Today, patients are customers. When they walk through your doors, they have higher expectations than ever before. They will not hesitate to utilize the power of social media and tell the world if their experiences with your medical practice are not as expected. It is time for medical practices to set higher standards and deliver
- [How to be Festive this Holiday Season without Being Offensive](https://normgroup.org/festive-without-offensive-this-holiday-season/) - The holidays are right around the corner. It’s an exciting and busy time for you, your staff, and your patients. Having a medical practice means there is a responsibility to your team and patients to be professional and remember different religious beliefs. It is also essential to maintain an atmosphere that is enjoyable as well.
- [Tips for Responding to Negative Reviews at Your Medical Practice](https://normgroup.org/respond-negative-reviews/) - No matter the reason for negative reviews, one thing is sure—it’s bad for your reputation. This is troubling because most patients find new doctors through reviews and word-of-mouth. Referrals are falling by the wayside, which means your reputation, online and off, is more critical than ever. If you do receive some negative reviews, don’t panic.
- [Six Strategies to Make Your Staff Meetings More Effective](https://normgroup.org/strategies-make-staff-meetings-effective/) - Regular staff meetings are an integral part of effective employee communication. They are an excellent opportunity to engage with employees and keep them motivated. However, we’ve all sat through bad meetings. A lot is said, but nothing gets accomplished, and when executed poorly, they can be a massive waste of everyone’s time. Fortunately, running effective
- [Financial Health White Paper](https://normgroup.org/financial-health-white-paper/) - [et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text _builder_version=”4.9.7″ text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″
- [Disaster Preparedness for Your Medical Practice](https://normgroup.org/disaster-preparedness-medical-practice/) - A natural disaster can overwhelm a medical practice with extensive damage, making it difficult to recover. It is essential to be ready in case disaster strikes to alleviate some of that devastation. Disaster preparedness requires continuous planning, organizing, training, and analyzing, but all the work is worth it. Here are four tips to keep your
- [Six Tips for Spring Cleaning your Medical Facility](https://normgroup.org/six-tips-spring-cleaning-medical-facility/) - Spring is in the air, and so is the mess that winter left behind. Now is the perfect time for spring cleaning your medical facility - a good ole' fashioned purge, organize, and deep clean. Let the season of new beginnings be the motivation to kick start a fresh new feel in your office. Not
- [Eight Qualities and Skills Medical Office Managers Must Have](https://normgroup.org/seven-qualities-skills-medical-office-managers-must/) - Are you medical office manager material? Or is the person you're thinking about hiring medical office manager material? Medical office managers are the keys to success at the office they manage, so the right fit with all the right qualities is crucial. With the perfect combination of knowledge and skills, any manager can successfully lead their team
- [NORM Executive Director named - Andrea Zlatkus](https://normgroup.org/normednamed/) - [et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text _builder_version=”4.7.7″ text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″
- [Five Strategies for Improving Your Online Reputation](https://normgroup.org/five-strategies-for-improving-your-online-reputation/) - It is easy for potential patients to find out about your practice before they even step foot in your office - online reviews, post comments, and ratings are at their fingertips. Because of this, medical practices need to have a healthy and robust online reputation. Follow these five simple steps for improving your online reputation
- [Important Do’s and Don’ts When Marketing Your Medical Practice](https://normgroup.org/important-dos-and-donts-when-marketing-your-medical-practice/) - Marketing is essential for businesses and brands in the medical industry, but unfortunately, it's not quite as easy as promoting a sale or buying ad space. Executing the wrong strategy could lead to an epic business fail. Marketing in the medical field must follow a different set of rules for a practice to gain awareness
- [Five Ways to Enhance the Remote Patient Experience](https://normgroup.org/five-ways-to-enhance-the-remote-patient-experience/) - While most patients still prefer face-to-face visits, most healthcare organizations have implemented remote patient care services in an attempt to comply with COVID-related protocol, boost care coordination, and manage at-risk patients. Whether patients wanted it to or not, telemedicine is in full swing, and on average, physicians, staff, and patients have gone through the initial
- [Six Ways to Help Patients Adopt New Technology](https://normgroup.org/six-ways-to-help-patients-adopt-new-technology/) - Introducing that technology to patients can be a process. People generally don’t like change, and this is especially true for the average rheumatology patient, who tends to be older and less familiar with these advances. However, these technologies such as online medical records, online portals, and telehealth have the potential to put patients in greater
- [The Final Month of Summer](https://normgroup.org/final-month-of-summer/) - Can you believe summer is coming to a close? If you are like me, you are sad that this is the last FULL month of summer. The joy of summer brings a whole new essence of care-free living and a “no worries” mentality. While this is great, sometimes it’s important to remember the essential things.
- [September is Rheumatic Disease Awareness Month](https://normgroup.org/september-rheumatic-disease-awareness-month/) - If there's one month that rheumatology practices should acknowledge, it's September. That's because this month was named Rheumatic Disease Awareness Month (RDAM) by the American College of Rheumatology. The goal? Raising awareness of rheumatic diseases helps people better understand the conditions that fall under this umbrella and show how living with these diseases impacts people's lives.
- [Five Rheumatology Practice Management Tips](https://normgroup.org/5-management-tips-rheumatology-practice/) - Managing any type of business is tough. You must be organized, efficient, and be good at making sure a variety of personalities feel like they’re staying on track. But managing a rheumatology practice is even harder—you must do all the above while also serving patients dealing with their individual worries, and concerns. The managers of
- [Crafting an Effective Patient Satisfaction Survey ](https://normgroup.org/crafting-effective-patient-satisfaction-survey/) - A recent study conducted by the Medical Group Management Association found that one thing high-performing practices had in common was that they regularly conducted patient satisfaction surveys. Patient satisfaction surveys are relevant and useful because they offer details about the patient's experience. Reviews provide insights about patient feelings toward their practice and the care they received.
- [How to Recruit New Rheumatologists](https://normgroup.org/how-to-recruit-new-rheumatologists/) - Rheumatology managers face many challenges throughout their workday. From administrative burdens to rising operational costs, juggling it all can be difficult. Despite these obstacles, most managers rise to the occasion, running their practices like a well-oiled machine. One challenge they face, however, is more difficult to overcome, and that is the shortage of new rheumatologists.
- [Preview from the Upcoming July Edition: News On Rheumatology Matters](https://normgroup.org/preview-from-the-upcoming-july-edition-news-on-rheumatology-matters/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2020/02/Marketing-Strategies-for-Medical-Practices.jpg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] New BlueCross program could change infusion billing as we know it A new program being touted by BlueCrossBlueShield of Tennessee (BCBST) as a way to reduce the cost of physician specialist-administered drugs could actually force rheumatology practices to close the infusion
- [Summertime Happy: Get Moving Outside](https://normgroup.org/summertime-happy-get-moving-outside/) - If you are like me, you’d agree that summer is the best season. The warm sunshine, weekend cookouts, driving home from work with the windows down, afternoon dips in the pool, and trips to the beach. The list is endless, and there is just something about the summertime that elevates my mood and makes me
- [How to Painlessly Collect Payments from Your Patients](https://normgroup.org/painlessly-collect-payments-patients/) - While your rheumatology practice's mission is noble and virtuous—providing the best health care and improving the lives of everyone you treat—at the end of the day, you are running a business. This means if your patients don't pay their bill, you can't fulfill your mission. Forget your mission, you won't be able to keep your
- [Tips to Prepare Your Medical Office for Temporary Closure](https://normgroup.org/tips-to-prepare-your-medical-office-for-temporary-closure/) - Preparing your office for a temporary closure can be somewhat painless if you’re ready. Being prepared can be as simple as following a checklist. Done correctly, your patients, staff, and vendors will be well aware of your closure, and you can avoid disgruntled patients and employees upon your return. Here are tips and checklist ideas
- [CARES Act & the HHS Provider Relief Fund: Decision Day Is Almost Here](https://normgroup.org/cares-act-the-hhs-provider-relief-fund-decision-day-is-almost-here/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Surely, the most generous yet unclear program of the CARES Act must be the Provider Relief Fund. Technically, it is called The Public Health and Social Services Emergency Fund, but we refer to it informally as the “HHS Provider Relief Fund”. This ambitious and well-intentioned program was rolled out swiftly
- [How to Use Technology to Engage with Patients](https://normgroup.org/how-to-use-technology-to-engage-with-patients/) - One of the most essential relationships a person can have is with their medical practice. A good relationship leads to patients who are better educated about their health, more comfortable asking questions, and more likely to return for visits. Developing stronger relationships should be at the top of every medical professionals' to-do list, whether they
- [Hitting All the Right Notes - 15 Years of Rheumatology Excellence](https://normgroup.org/2020norm/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2020/01/Austin-Boardwalk.jpg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] With our 2020 NORM Conference in Austin, TX, we wanted to learn more about our host town. We sat down with Jeff Doggett from Visit Austin, so he could give us the inside scoop on how to act like a local
- [Five Tips to Optimize Patient Scheduling](https://normgroup.org/five-tips-to-optimize-patient-scheduling/) - Patient scheduling may seem like a straightforward process, but there is an expertise and skill that is required. Effective patient scheduling has a profound impact on a practice's operation and a patient's care. A typical day at any medical practice can be unpredictable, but there are some things that you and your staff can do
- [Healthy Employees Equal a Healthy Rheumatology Practice](https://normgroup.org/healthy-employees-equal-healthy-rheumatology-practice/) - As rheumatology practice managers, our objective is to manage a thriving practice so we can take care of our patients and improve health. Unfortunately, most who take care of others usually neglect themselves. Long days sitting in a chair can lead to weight gain, heart issues, and impact brain function. Thankfully, there are several things
- [Six Healthy Work Lunch Recipes to Get you Excited for Spring](https://normgroup.org/six-healthy-work-lunch-recipes-to-get-you-excited-for-spring/) - The change in seasons is upon us and it has us all excited for new and fresh things. Nature has much to offer as we head into the warmer months. The sun shines longer, the fruits get sweeter, and the plants get greener. Spring is an excellent time to recommit to healthy, fresh food and
- [4 Simple Strategies for Improving Patient Education](https://normgroup.org/4-simple-strategies-improving-patient-education/) - There is no disputing the fact that patient education is an essential part of delivering quality care. Connecting with patients, and ensuring they have the information they need to make critical health related decisions is a high priority. Unfortunately, medical office time constraints and hectic days often lead to patient education being a tad too
- [6 Marketing Strategies for Medical Practices](https://normgroup.org/6-marketing-strategies-medical-practices/) - Marketing is a must for any business, and medical practices are no exception. Those who take the time to invest in marketing will thrive, while those who neglect a detailed marketing plan will fall behind. These are a few simple strategies that can quickly boost your medical practice’s online and offline presence, making it easier
- [7 Ways to Motivate your Employees in 2020](https://normgroup.org/7-ways-motivate-employees-2020/) - It’s a fresh new year and motivating your employees and shaking things up needs to be a priority. It’s important to motivate your employees to get positive employee engagement and quality work. So how can you make your employees feel passionate again and want to spend time at work? Motivating your employees does not have
- [How to Celebrate National Doctors Day](https://normgroup.org/how-to-celebrate-national-doctors-day/) - National Doctors Day takes place annually on March 30 and provides a unique way to honor the physicians who promote their communities’ health through quality care. Your celebrations don’t have to be complicated or time-consuming, but with a little preparation and creativity, you can recognize your hard-working doctors and have some fun while still getting some
- [Social Media Marketing: Tips for Medical Practices](https://normgroup.org/social-media-marketing-tips-medical-practices/) - Believe it or not, social media is for more than sharing memes and arguing about politics. It’s also a great marketing tool for medical practices. “41 percent of patients said social media influenced their choice of a particular doctor, facility, or medical practice,” according to a recent data collection. Smart medical practices need to keep this
- [Five Tips for Motivating Medical Practice Staff](https://normgroup.org/five-tips-for-motivating-medical-practice-staff/) - Between packed days, angry patients, evolving technology, and other daily challenges, motivation can be hard to come by. So how do you motivate staff and encourage productivity through this daily upheaval and change? It's a huge challenge, but the good news is, many factors can be useful in motivating staff. Keep reading for five creative
- [5 Ways to Get Personal with your Patients](https://normgroup.org/5-ways-get-personal-patients/) - A personal relationship with your patients creates a close and balanced rapport. It allows you to understand your patient's feelings and better communicate with them. Because of that, it is essential that staff work to build a close and personal relationship with their patients. Here are five ways to do that. Pat attention to details.
- [New Treatment Options for SIMPONI ARIA®](https://normgroup.org/new-treatment-options-simponi-aria/) - Today Janssen has received U.S. FDA approval of SIMPONI ARIA® for the treatment of adults living with active psoriatic arthritis (PsA) or active ankylosing spondylitis (AS). Today’s approvals follow the first FDA approval of SIMPONI ARIA® in 2013 for the treatment of moderately to severely active rheumatoid arthritis (RA). We are proud these expanded indications will provide
- [FY 2019 Organization DoD Arthritis Research Sign-on Letter](https://normgroup.org/fy-2019-organization-dod-arthritis-research-sign-letter/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] NORM signed on to a Subcommittee on Defense letter urging a stand-alone arthritis program with in the Congressionally Directed Medical Research Program (CDMRP) at the Department of Defense (DoD) with funding of $20 million for fiscal year 2019. Indirectly, this program may have a positive impact on access to care
- [UCBCares helps those after Hurricane Florence](https://normgroup.org/ucbcares-helps-hurricane-florence/) - UCBCares is offering help to those who have product loss from Hurricane Florence. Learn more.
- [Six Ways to Reduce No-Shows at Your Practice](https://normgroup.org/six-ways-reduce-no-shows-practice/) - Missed appointments are a huge issue among all medical practices. From wasted time to loss of revenue, no-shows can throw the best planned day into a tailspin. While it’s impossible to eliminate no-shows completely, there are many ways they can be reduced. Keep reading for six ways to reduce no-shows at your practice. Utilize multiple
- [Six Steps to an Excellent Team at Your Rheumatology Practice](https://normgroup.org/six-steps-excellent-team-rheumatology-practice/) - A quality team is key to any successful medical practice, but in rheumatology, it is essential. Whether you have a small practice or a huge clinic, implementing a few simple strategies will keep your office running smoothly and efficiently. Follow these six steps to create an excellent team at your rheumatology practice. Set a good
- [Personalize the Patient Experience at your Rheumatology Practice with these 3 Tips](https://normgroup.org/personalize-patient-experience-rheumatology-practice-3-tips/) - Creating a personalized care experience for patients at a rheumatology practice does not just happen overnight. However, when done correctly, it can be powerful for your practice and its patients. It can be the difference between a patient forgetting about your practice after one visit, and that same patient returning and becoming a loyal patient
- [Three Ways to Keep Reaching Senior Patients with Today’s Technology](https://normgroup.org/three-ways-keep-reaching-senior-patients-todays-technology/) - We often assume the older generation and new technology do not go hand in hand, but now they have to. A surprising number of seniors are adopting technology into their everyday lives, especially when it comes to healthcare. Let’s make sure we are utilizing this to our advantage and not leaving them behind. Here are
- [Four Ways to Improve Patient Flow at your Practice](https://normgroup.org/four-ways-improve-patient-flow-practice/) - As medical practices face the rising pressure to improve efficiency, boost patient satisfaction and increase bottom lines, patient flow will play an important role in managing a successful practice. So what is patient flow, and why does it matter? Keep reading to find out why it’s important to you and your practice. What is patient
- [Four Ancillary Services to Add to Your Practice](https://normgroup.org/four-ancillary-services-add-practice/) - Some ancillary medical services might not be right for every practice, but all have the potential to boost revenue. Whether it’s an in-house pharmacy or a medical spa, add-on medical services can be a great way to increase your practice’s revenues and better meet your patients’ needs. But how do you know if adding an
- [Is it Time for a Medical Practice Makeover?](https://normgroup.org/time-medical-practice-makeover/) - Is your practice beginning to feel stagnant? Maybe the goals you had for your medical office are constantly falling short, or turnover is high or patient retention is down. Whatever the reason, when it comes to your medical practice, you can’t afford to be stuck in a monotonous routine. Let’s explore some questions that need
- [The Enneagram and Effective Office Communication](https://normgroup.org/enneagram-effective-office-communication/) - Not everyone talks alike, thinks alike, or is motivated in the same way. In order to build effective working relationships and a strong rapport with co-workers, staff members must develop the skill to address the needs of different personality types. Successful communication requires interpersonal expertise, self-awareness, and recognition of different cultural styles. The Enneagram is
- [4 Ways to Communicate with Patients Between Visits](https://normgroup.org/4-ways-communicate-patients-visits/) - Connecting with patients should be a top priority for any medical practice. Communication is critical to providing a high level of quality care and establishing a strong patient-doctor relationship. As our society changes so do our patients and their needs. Today they are searching for better relationships and more open communication with their healthcare providers.
- [Five Ideas for Fixing Common Billing Errors](https://normgroup.org/five-ideas-fixing-common-billing-errors/) - Medical billing errors not only waste a lot of time, but will delay payments and raise red flags. While that’s the bad news, the good news is that many of these billing errors can be avoided. Here are five ideas for fixing common billing errors. Confirm patient information. Incorrect patient information is one of the
- [How to Help Patients Beat Holiday Depression](https://normgroup.org/help-patients-beat-holiday-depression/) - The holiday season is traditionally known as the most wonderful time of the year, but this is not the case for everyone. During these months, patient’s stress levels can rise because of increased expectations, financial problems, family issues, and dreary weather. Fortunately, providers don’t have to be a mental health expert to have a positive
- [Five Easy Ways to Boost your Health this Fall](https://normgroup.org/five-easy-ways-boost-health-fall/) - With fall comes brilliant sunsets, crisp air, beautiful foliage, and unfortunately, shorter days. With less daylight and a busy work schedule, it can sometimes feel like there isn’t enough time in the day. But this is when we need to be especially mindful about making self-care a priority. During the seasonal transition into fall, it
- [How to Choose the Best Location for Your Rheumatology Practice](https://normgroup.org/choose-best-location-rheumatology-practice/) - When it comes to purchasing a home, it’s all about location. The same rule applies when you’re looking to buy a space for your rheumatology practice. Before you decide on anything, think about your needs as a provider and, more importantly, the needs of your patients. Here are some things to consider when choosing the
- [Four Ways to Support Rheumatic Disease Awareness Month](https://normgroup.org/four-ways-support-rheumatic-disease-awareness-month/) - While rheumatic diseases are nothing to celebrate, dedicating a whole month to the cause helps raise awareness, influences public policy, and makes people with these diseases and their caregivers aware of the vast support network available to them. These are important goals for the rheumatic community, and we encourage all NORM members to get their
- [Three Tips for Fixing the Sources of Poor Online Reviews](https://normgroup.org/three-tips-fixing-sources-poor-online-reviews/) - Even if you are the most efficient customer service-oriented practice, there are times when you can do nothing right in eyes of some patients. It’s so easy for patients to go straight to Yelp or Google to post their criticisms. Often times, these poor reviews are completely correctable office issues that have little to do
- [Cultivating an Exceptional Front Staff at your Rheumatology Practice](https://normgroup.org/cultivating-exceptional-front-staff-rheumatology-practice/) - Your front office staff is your first impression for new and existing patients, so it’s important that the first impression be positive. Taking the time to ensure that your front office is made up of the right mix of talent, skill and personality is one of the most important components in practice management. Here are
- [Tips to Improve Physician Communication with Patients](https://normgroup.org/tips-improve-physician-communication-patients/) - Properly educating patients allows them to play a significant role in their own care. Because of this, physicians have a duty to accurately inform their patients, but to do so in a way that is clear and understandable. To be effective, patient education needs to be more than just regurgitating tired instructions and information. Here
- [5 Ways Clinical Research can Benefit Your Practice](https://normgroup.org/5-ways-clinical-research-can-benefit-practice/) - Community-based physicians bring real-world perspective to clinical trials, resulting in a more patient-centered approach to medical care. This is just one of the many benefits clinical research can bring to your practice and your community. While participating in clinical trials is a significant time commitment, the benefits to practices, patients and physicians themselves are limitless.
- [Four Ideas for Marketing through Community Events](https://normgroup.org/four-ideas-marketing-community-events/) - As digital marketing continues to boom, community marketing seems to receive less attention. However, it’s important that we don’t forget about this tried and true practice. With these type of events, not only are you promoting your business and attracting new patients, but you are supporting your local community. Make sure your practice has a
- [Five Tips to Make Staff Turnover Less Painful](https://normgroup.org/five-tips-make-staff-turnover-less-painful/) - Employee turnover is far more costly to practices than most office managers realize, but it’s a fact of life for most medical practices. However, this fact doesn’t make it any easier to deal with. It is hard to lose people you’ve come to rely on for running your practice and the financial impact can hit
- [Surprise Eggs](https://normgroup.org/surprise-eggs/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] From our NORM Healthy Manager… Hi Everyone! I hope everyone had a hoppin’ Easter and a happy Passover that was filled with lots of memories, laughs and times spent with the family! This time of year is like a “catch 22”; you want to eat the chocolate and indulge in
- [Five Ways to Simplify your Social Media Strategy](https://normgroup.org/five-ways-simplify-social-media-strategy/) - Utilizing Social media in your healthcare business is an opportune way to reach new, potential clients and engage with the patients you already have. But when you run a busy medical practice, sidetracking staff from their daily responsibilities to focus on social media can be overwhelming. Here are five ways to simplify your social media
- [Seven Reasons why Patients Leave and How to Make them Stay](https://normgroup.org/seven-reasons-patients-leave-make-stay/) - Patients leave, it is a fact of any medical practice. However, when they do, it is important to understand why in order to retain patients in the future. Keep reading to understand why patients leave and how we can make them stay. Long wait times. Delays are a part of life, especially in medical offices,
- [Spring into Action](https://normgroup.org/spring-into-action/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] From our NORM Healthy Manager: We have finally made it through the winter. Some of us endured a cold winter, and some of us, like us back in NC have had a little bit of every season this past month. Either way, it’s finally time to start planning spring break,
- [Four Tips for Hiring a New Physician at Your Practice](https://normgroup.org/four-tips-hiring-new-physician-practice/) - Physician recruiting is a fact of life for any medical practice. Whether it’s replacing a retiring doctor or adding a new physician to a busy practice, hiring is inevitable and the stakes can be high. Hiring a new physician is a huge undertaking which will have a lasting impact on your practice. While it can
- [Helping Patients Manage their Chronic Conditions Between Visits](https://normgroup.org/helping-patients-manage-chronic-conditions-visits/) - As the medical community becomes aware of the universal occurrences of chronic illness, more physicians are realizing that the patients’ role in their health is a huge factor in their outcomes. Self-care and self-management are contributing to positive outcomes for many patients. Helping chronic patients effectively control their diseases between visits is crucial to improving
- [Love yourself!](https://normgroup.org/love-yourself/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2019/02/AdobeStock_73833236.jpeg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] From our NORM Healthy Manager: Welcome back to the blog! Ah, Valentine’s Day…some might say it’s just another holiday to spend money and others might say it’s a day to spoil the ones you love. Either way you look at it,
- [Five Essential Ideas for Updating your Rheumatology Website in 2019](https://normgroup.org/five-essential-ideas-updating-rheumatology-website-2019/) - Every day, people are swarming the internet to find the things they are searching for. Whether it’s a hot new toy or a rheumatologist, people are starting their searches online. The question is, are they finding you? If your practice doesn’t have a quality website, chances are they are not. And unfortunately, you are missing
- [New year, new you? I don’t think so!](https://normgroup.org/new-year-new-dont-think/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Ahh, New Year’s Resolutions. I can’t tell you how many times I hear them as a trainer. From my own clients to just walking around the gym, I often here the list of resolutions being made and usually forgotten. In this blog, we will discuss the ups and downs of
- [Eight Strategies for Organizing your Medical Office](https://normgroup.org/eight-strategies-organizing-medical-office/) - Being the office manager of a busy medical office is a lot like juggling. Every day is a delicate balancing act of complex and challenging tasks, from personnel problems to budget planning and payroll. Without a strategy to stay organized, it's easy to get overwhelmed, creating higher stress levels for you and the entire office.
- [Five Tips for Creating Exciting and Engaging Newsletters](https://normgroup.org/five-tips-creating-exciting-engaging-newsletters/) - Newsletters are valuable tools for many medical practices. They are important because they help to encourage conversations between providers and patients. When executed properly, newsletters can help practices develop lasting relationships with their patients. But your audience can receive hundreds of emails per day, so it is essential that your newsletters are engaging enough to
- [Six Strategies to Upgrade your Patients’ Experience](https://normgroup.org/six-strategies-upgrade-patients-experience/) - These days, healthcare is all about the patient experience. So what does that mean for your rheumatology practice? It includes the whole experience a patient will have from start to finish, not just the time spent in the exam room with a rheumatologist. This means that the communication between staff and patients, the ease of
- [Dedicated December Challenge](https://normgroup.org/dedicateddecemberchallenge/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] From our healthy manager, Chelsea Vassaur Hi everyone! I hope you all had a Happy Thanksgiving! One that was filled with lots of family, laughter and love. As we sit and reflect on this past week’s festivities, let’s take a short minute to recap on the last blog. The holidays
- [Five Benefits of Working a Holiday in the Medical Field](https://normgroup.org/five-benefits-working-holiday-medical-field/) - There is no denying the many benefits that come with working in healthcare. Job security is sound, the pay is good and the work can make you feel satisfied and accomplished. While there are many positives, the medical field also has some drawbacks. Sickness doesn’t take vacations or holidays, which makes working in healthcare harder
- [Three Ways to Celebrate National Nurse Practitioner Week](https://normgroup.org/three-ways-celebrate-national-nurse-practitioner-week/) - If you have a nurse practitioners (NP) at your rheumatology practice, you know they are essential. That’s why it is important to celebrate National Nurse Practitioner Week and take the time to honor these exceptional and highly skilled health care providers. This year, National Nurse Practitioner Week takes place November 11th through 17th. Nurse Practitioner
- [Halloween Healthy Snacking](https://normgroup.org/halloweenhealthysnacking/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] As Halloween approaches that mean one of two things: You avoid all of the sugar and candy. You eat a lot of sugar and candy and end up at the gym trying to sweat it all out the next day. Well I can tell you from experience when working with
- [BMS Responds to Hurricane Florence](https://normgroup.org/bms-responds-hurricane-florence/) - In a letter dated September 14, 2018: Good Afternoon, The major destruction Hurricane Florence is forecasted to have on the Mid-Atlantic will be devastating, impacting your everyday lives. First and foremost, we are thinking of you and hope you and your communities are safe. In the wake of this destruction, we recognize that this
- [Seven Tricks to Get Patients to Engage with Your Patient Portal](https://normgroup.org/seven-tricks-get-patients-engage-patient-portal/) - Patient portals are an excellent way to share and exchange important information with patients in a safe and convenient manner. In theory, patient portals are great - if you can get your patients to utilize them. The first hurdle is getting patients to go through the process of registering! Keep reading for seven tricks to
- [Gym Survival Guide: Resistance Training](https://normgroup.org/gym-survival-guide-resistance-training/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] https://media.giphy.com/media/yBjUwriEYpFyE/giphy.mp4 [/et_pb_text][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] I think it’s about time that we take this next step together. If you can’t tell, the next step we are taking is…*que dramatic music*…the gym! Anytime I say this small, yet powerful three letter word, I feel like everyone automatically starts to panic. Maybe it’s
- [Five Tips for Keeping your Email Content Fresh](https://normgroup.org/five-tips-keeping-email-content-fresh/) - The everyday management of a medical practice is time consuming. With all the responsibilities, who has time for emails? Emails may seem like a small detail, but with the pressures of a busy office, it’s essential that we make the most of our patient communication. Automating your messages keeps you connected and makes things easier,
- [Female Pirates during the Great Age of Sail: Alwida, Grace O’Malley and Mrs. Cheng](https://normgroup.org/female-pirates-great-age-sail-alwida-grace-omalley-mrs-cheng/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2018/07/AdobeStock_84905604.jpeg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Did you know it was a superstition that a woman on board a sailing ship would brings bad luck? Most of the women pretended to be men and wore men’s clothing. Otherwise, they were seen as prostitutes. Females pirates weren’t just
- [Female Pirates during the Great Age of Sail: Mary Read and Anne Bonny](https://normgroup.org/mary-read-anne-bonny/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ src=”https://normgroup.org/wp-content/uploads/2018/07/AdobeStock_84905604.jpeg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Did you know it was a superstition that a woman on board a sailing ship would bring bad luck? Most of the women pretended to be men and wore men’s clothing. Otherwise, they were seen as prostitutes. Often the only
- [Why You Should Attend NORM's 2018 Conference](https://normgroup.org/attend-norms-2018-conference/) - Each year, NORM hosts an annual conference that brings together the best and brightest in the industry. This year we are hosting the event in the beautiful city of Tampa, Florida. You might be asking, why should you attend? Networking Opportunities It's an opportunity to meet in person and network with other Rheumatology managers across
- [Minute with the Board: 7 myths and skills of strategic HR](https://normgroup.org/minute-board-7-myths-skills-strategic-hr/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_video _builder_version=”3.0.94″ src=”https://youtu.be/6vk-eL12PMc” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Listen with NORM Board member Shari Wilson as she tells you why you should attend this session during the coming 2018 NORM Conference in Tampa, FL Oct. 4-6. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
- [Five Ideas for Handling Employee Summer Vacation Requests](https://normgroup.org/five-ideas-handling-employee-summer-vacation-requests/) - Summer is officially here, and everyone wants to escape to a beach and listen to the waves crash upon the shore. But if all your employees act on this impulse at once, there will be no one around to manage your medical office. Handling employee summer vacation requests can be overwhelming, but with some set
- [A healthy summer CHOCOLATE treat](https://normgroup.org/healthy-summer-chocolate-treat/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Ahh sweet summertime! Let the pool parties, vacations and late nights begin! With summer now here, it can be easy to let yourself, “slip through the cracks” when it comes to your diet, especially if you are enjoying all of the festivities. Even though summer is here and beautiful, warm
- [Hidden Treasures of Rheumatology](https://normgroup.org/hidden-treasures-rheumatology/) - [et_pb_section bb_built=”1″][et_pb_row _builder_version=”3.0.94″][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] With our 2018 NORM Conference in Tampa, FL October 4-6, we wanted to learn more about our host town. We sat down with Ciarra Luster, Digital Engagement with Visit Tampa, so she could give us the inside scoop on how to act like a local in Tampa. This will be
- [5 Ways to Thank Your Employees and Patients](https://normgroup.org/5-ways-thank-employees-patients/) - We all know it’s polite to use our manners, but many times the best of intentions can get lost in the chaos of a busy medical office. While a quick but heartfelt “thank you” may not seem important, employees and patients who feel unappreciated will start looking elsewhere for work and treatment. Unfortunately, frustrated employees
- [Tips for Growing your Medical Practice in 2018](https://normgroup.org/tips-growing-medical-practice-2018/) - The new year is upon us! As cliché as resolutions have become, the new year is an ideal time to take stock of your practice and evaluate what is working and what isn’t. Now is the time for some reflection and re-evaluation of the past year’s business choices. Consider implementing a modern business practice, setting some
- [Four Tips for Taking the Pain Out of Requesting Online Reviews](https://normgroup.org/four-tips-encouraging-positive-online-reviews/) - Today, online reviews play a huge part in how patients choose their doctors. Online reviews are easy to access, convenient to use and perceived as unbiased by the majority of potential patients. Studies show that nearly 80 percent of patients read online reviews before choosing their provider. Unfortunately, nudging patients to share their opinion of
- [Five Ideas for Preparing your Patients for Treatment](https://normgroup.org/five-ideas-preparing-patients-treatment/) - Getting ready for different treatments can be a major source of anxiety for many patients. Making sure your patients are relaxed and comfortable will make them happier and in the end, will make your job easier. Happy and relaxed patients lead to a superior practice and a good bottom line. Here are five ideas for
- [Healthy Travel Snacks](https://normgroup.org/healthy-travel-snacks/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_slider _builder_version=”3.0.94″ show_arrows=”on” show_pagination=”on” show_inner_shadow=”on” custom_button=”on” button_icon_placement=”right” show_content_on_mobile=”on” show_cta_on_mobile=”on” show_image_video_mobile=”off” button_text_size=”49″ button_text_color=”#000000″ button_border_width=”25″ button_border_radius=”30″ button_icon=”%%190%%” background_color=”#0020c4″ use_background_color_gradient=”on” background_color_gradient_start=”#280493″][et_pb_slide _builder_version=”3.0.94″ use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat” background_blend=”normal” allow_player_pause=”off” use_bg_overlay=”off” use_text_overlay=”off” text_border_radius=”3″ alignment=”center” child_filter_hue_rotate=”0deg” child_filter_saturate=”100%” child_filter_brightness=”100%” child_filter_contrast=”100%” child_filter_invert=”0%” child_filter_sepia=”0%” child_filter_opacity=”100%” child_filter_blur=”0px” child_mix_blend_mode=”normal” background_layout=”dark” custom_button=”off” button_bg_use_color_gradient=”off” button_bg_color_gradient_overlays_image=”off” button_use_icon=”on”
- [TOP 5 TOTAL BODY Resistance Band Workouts](https://normgroup.org/4783-2/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_video _builder_version=”3.0.94″ src=”https://www.youtube.com/watch?v=hgeiU6VcJXw” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Hi everyone! 🙂 I hope that you have been staying hydrated and thinking about a goal that you want to achieve within these next upcoming months with me! Now that we have established how much “fuel” (water) you need to get your car ready to go (your
- [Genetech-Access Solutions](https://normgroup.org/genetech-access-solutions/) - Genentech Access Solutions is your resource for reliable, effective access and reimbursement support. We are committed to providing personal support to help patients get the Genentech medicine they need. For more information about Genentech Access Solutions, contact a Field Reimbursement Manager (FRM), visit Genentech Access.com or call (866) 4ACCESS/(866) 422-2377, Monday through Friday, from 6
- [Create an Arthritis-friendly Waiting Room](https://normgroup.org/create-arthritis-friendly-waiting-room/) - Many believe what happens in the exam room is the most important part of a doctor's appointment, but it's actually your waiting room that sets the stage. Because patients spend a good deal of time in waiting areas, a good first impression is key. And with the medical field being a competitive one, a comfortable
- [Meet our NORM Healthy Manager](https://normgroup.org/4647-2/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”3.0.94″ saved_tabs=”all” src=”https://normgroup.org/wp-content/uploads/2018/01/AdobeStock_80383284_Preview.jpeg” show_in_lightbox=”off” url_new_window=”off” use_overlay=”off” always_center_on_mobile=”on” force_fullwidth=”off” show_bottom_space=”on” /][et_pb_video _builder_version=”3.0.94″ src=”https://youtu.be/at4wz_9lkHo” image_src=”//i.ytimg.com/vi/at4wz_9lkHo/hqdefault.jpg” /][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Welcome NORM Members! Are you ready to start this journey with me?! If yes, then great answer! You have come to the right place! I can’t begin to express how excited I am to be your
- [A New Year, a Fresh Rheumatology Staff](https://normgroup.org/new-year-fresh-rheumatology-staff/) - New Year’s resolutions are usually broken as fast as they are made, but now is the perfect time to make some imperative changes within your rheumatology practice. We provided some ideas on how to change the office, but what can we do to inspire change within our staff this year? Below are four realistic goals
- [Every Dollar Counts](https://normgroup.org/every-dollar-counts/) - Optimizing revenue cycle is crucial, and the start of a new year is a good time to fine tune procedures and policies to ensure every opportunity is maximized. This article by Amy Bigbee, practice advisor, McKesson Specialty Health, features a few tips to make the job a bit easier.
- [5 Simple Steps to Improve your Online Reputation](https://normgroup.org/5-simple-steps-improve-online-reputation/) - It is so easy for potential patients to find out about your practice before they even step foot in your office. With just a little research, online reviews, comments and ratings are at their fingertips. Because of this, it is essential for medical practices to have a healthy and strong online reputation. Follow these simple
- [Office Etiquette for Gift Giving](https://normgroup.org/office-etiquette-gift-giving/) - Thanksgiving is over and holiday shopping is officially in full swing. The holidays should be a time of celebration, but often they become a time of frustration as visions of gift giving dance through our heads. When it comes to giving within the office, it can be a virtual obstacle course filled with concerns, doubts
- [5 Festive Ways to Connect with your Patients this Holiday Season](https://normgroup.org/5-festive-ways-connect-patients-holiday-season/) - The holidays are here, and while this means downtime for many medical practices, it’s the perfect time of year to focus on your patients. Utilize this traditionally slow period to engage with your patients and show them that fun, festive side that they typically don’t get to see. Here is a list of merry marketing
- [5 Tips for Front Office Success](https://normgroup.org/5-tips-front-office-success/) - As they say, you never get a second chance to make a first impression. This is especially true when it comes to your medical practice. Your front office maintains patient flow, handles accounting, schedules appointments, verifies insurance, answers the phone, and much more. Most importantly, these are the first faces your patients will see during
- [Is Your Medical Office Ready for Texting?](https://normgroup.org/medical-office-ready-texting/) - Communication is a huge part of all businesses, but it’s especially important in a medical practice. Whether it’s a good thing or not, our new technological world includes many options for communication. Text messaging is quickly becoming a number one method for patient-physician correspondences. There are pros and cons to texting, but either way it’s
- [How to Prepare Your Office for Holiday Hours](https://normgroup.org/prepare-office-holiday-hours/) - It is official, the holidays are upon us. As they quickly approach, it’s important that we are prepared. While many people are gathering their favorite recipes and organizing gift lists, medical offices are preparing for holiday hour changes. For medical practices, it is essential that our staff is happy, but also that our patients remain
- [Thank you to our Fitbit Challenge Participants!](https://normgroup.org/thank-fitbit-challenge-participants/) - As you might remember, building up to our 2017 NORM Conference in Kansas City, MO, we wanted to help our members get healthy in a new year! That's why we challenged them to join our Fitbit Challenge and add their steps to our group. NORM would like to thank all of our members who participated and
- [Can Patient Satisfaction Surveys Really Improve Performance?](https://normgroup.org/can-patient-satisfaction-surveys-really-improve-performance/) - When it comes to medical office procedures, the “customer” isn’t necessarily always right. Letting your patients influence the way you run your practice through patient surveys can send your office down a slippery slope. However, there are times when patient satisfaction surveys are a necessary evil and can be an important part of your administration.
- [Get Involved and Help Raise Awareness for World Arthritis Day!](https://normgroup.org/get-involved-help-raise-awareness-world-arthritis-day/) - This year’s theme for World Arthritis Day is, “Don’t Delay, Connect Today.” It’s important that we all get involved and assist in raising awareness for early diagnosis because it is key in preventing further damage caused by this disease. World Arthritis Day takes place on Thursday, October 12 this year, let’s use this day to
- [Thank You Ethel Owen!](https://normgroup.org/thank-ethel-owen/) - I would like to thank Ethel for her leadership as the President of NORM. Her accomplishments have been too numerous to list but this video highlights a few. The amount of time you have donated to the NORM membership spans over the last decade and is greatly appreciated by the Rheumatology community.
- [2017 - 2018 NORM Board of Directors](https://normgroup.org/2017-2018-norm-board-directors/) - It is our pleasure to announce the 2017 - 2018 NORM Board of Directors. President - Andrea Zlatkus Vice-President - Jay Salliotte Secretary - Iris Nichols Treasurer - Donnie Craig Past President - Ethel Owen Directors: Joe Neikirk Melanie Scott Andre Smith Shari Wilson Judy Stovall Please join us in welcoming our new members to
- [Critical Resources for Those Impacted by Hurricanes](https://normgroup.org/critical-resources-impacted-hurricanes/) - NICA - Infusion Center Location Tool NICA's Infusion Center Locator tool (locator.infusioncenter.org) has a new feature that will assist those impacted by the Hurricanes. They have incorporated a new feature allowing infusion providers to mark their facility as "Temporarily Closed" and include information they want to share with their patient population and locator users. This
- [How to Help Front Desk Staff Cultivate Patience](https://normgroup.org/help-front-desk-staff-cultivate-patience/) - When you work at the front desk of a rheumatology practice, it’s easy to become impatient with people or lose your cool. From patients who are missing vital paperwork, to physicians who are running behind, to others who choose to take their anger and frustration out on the first person they see—a lot happens at
- [Minute with the Board: All about NORM Ventures](https://normgroup.org/minute-board-norm-ventures/) - NORM Ventures is a wholly-owned, for-profit subsidiary corporation of NORM. It was created to allow NORM to participate in for-profit business ventures without jeopardizing NORM’s non-profit status. All profits realized by NORM Ventures are used to help advance NORM’s mission. At present, the majority of profits realized by NORM Ventures are derived from our 25%
- [What Makes a Great Medical Practice Manager?](https://normgroup.org/makes-great-medical-practice-manager/) - Whether you’re an experienced medical practice manager, brand new to the position, or looking to hire someone to fill a management role, it’s always good to understand the skills that go along with job. Medical practice managers face unique challenges, and a good one requires the right combination of experience, education, and common sense. Below
- [The Best Way to Get More Patient Testimonials  ](https://normgroup.org/best-way-get-patient-testimonials/) - The best advertising is simple, old-fashioned word of mouth. People naturally trust their friends and family more than strangers or advertisements, so it makes sense that we place more weight on personal recommendations. While we’re sure your rheumatology patients are already talking positively about your practice to anyone who will listen, getting those testimonials in
- [FITBIT CHALLENGE UPDATE: AUGUST](https://normgroup.org/fitbit-challenge-update-august/) - Can you believe it? Next month is the big NORM Conference! As a build up to our 2017 NORM Conference in Kansas City, MO, we want to help our members get healthy in a new year! That's why we are challenging our members to work towards a goal of 1 BILLION steps by September 2017.
- [Minute with the Board: Welcome our new president](https://normgroup.org/minute-board-welcome-new-president/) - From outgoing president Ethel Owens: It is with great pleasure that I introduce our new NORM president Andrea Zlatkus! Andrea, who has been the practice manager at Chester County Rheumatology in West Chester, Pennsylvania for the past 20 years, has been actively involved and instrumental in the development of programs that promote education, advocacy and
- [Minute with the Board: Circles of Knowledge](https://normgroup.org/minute-board-circles-knowledge/) - Are you someone who feels uncomfortable asking questions in large groups? Do you like the intimacy of small group settings? By popular demand, we have decided to bring back the Circles of Knowledge. These are small, intimate groups where members discuss various topics that affect all practices regardless of size. Some of the topics we
- [Fireworks in the Office?](https://normgroup.org/fireworks-in-the-office/) - by Rick Olsen, PhD Do you like fireworks? Some people love the bright colors and big booms. Others hate the loud noise and smoke. Same event, different reactions. Isn’t that the way with people? Everyone is different and that means working together can sometimes be a challenge. Collaborating well together typically requires that each person
- [Fitbit Challenge Update: July](https://normgroup.org/fitbit-challenge-update-july/) - Only a few more months until September! As a build up to our 2017 NORM Conference in Kansas City, MO, we want to help our members get healthy in a new year! That's why we are challenging our members to work towards a goal of 1 BILLION steps by September 2017. If we meet our goal, NORM
- [Minute with the Board: Join us in KC](https://normgroup.org/minute-board-join-us-kc/) - Get Jazzed about Rheumatology! Do you have questions? Are you dealing with the many changes affecting healthcare? Well…you’re not alone! Come to the NORM 2017 conference and connect with other managers who deal with the same day to day issues you are facing. You are not alone! The conference is a safe place for
- [Minute with the Board: Incident to Service](https://normgroup.org/minute-board-incident-service/) - Incident to services are defined as those services that are furnished incident to physician professional services in the physician’s office or in a patient’s home. Incident to services are also relevant to services supervised by certain non-physician practitioners such as physician assistants, nurse practitioners, clinical nurse specialists, nurse midwives or clinical psychologists. These services are
- [Minute with the Board: Patients as Customers](https://normgroup.org/minute-board-patients-customers/) - Did you know that not only is your clinic competing with clinics in your immediate area, but with advances in medicine and technology, clinicians now rival each other on the national level as patient access to providers has expanded with the delivery of healthcare services via telemedicine? More health providers are implementing electronic communications to
- [Minute with the Board: Conflict Management](https://normgroup.org/minute-board-conflict-management/) - For the most expert and compassionate healthcare providers, conflict is often part of the daily landscape. How do you handle stressful scheduling, difficult families, disagreements with colleagues, gossip, differences in professional opinion, colleagues who do not engage or who lack boundaries, diverse styles of personality and administration? Louise Phipps Senft, the best-selling author of Being Relational:
- [Minute with the Board: 2017 HIPPA](https://normgroup.org/minute-board-2017-hippa/) - Are you fully up-to-date on ALL the compliance issues? There is so much to think about between HIPAA, ACA, OSHA and more. Plus, we’ve all been so inundated with change lately we may have missed something! For example, if your office has accepted any government payments, like Medicaid or Meaningful Use payments, as of last
- [Minute with the Board: Safety in the Office](https://normgroup.org/safety-in-the-office/) - Have you ever had to handle a scary situation in your practice? One where you were afraid for your patients, your staff or yourself? These situations usually have no warning and you must be prepared to react quickly and on the spot. Your safety and the safety of your patients and staff is important. This
- [Getting Jazzed about Rheumatology](https://normgroup.org/getting-jazzed-rheumatology/) - With our 2017 NORM Conference in Kansas City, MO in September 14-16, we wanted to learn more about our host town. We sat down with Kaleena James, Kansas City destination services manager, so she could give us the inside scoop on how to act like a local in KC. Tell us a little about Kansas City.
- [Happy Insurance Awareness Day!](https://normgroup.org/happy-insurance-awareness-day/) - National Insurance Awareness Day is observed each year on June 28th. While it might not sound like the most exciting holiday, it’s a great reminder for people to review their insurance policies and make sure everything is in order and up to date. One easy way rheumatology practice managers can “celebrate” Insurance Awareness Day is
- [Why NEC with NORM?](https://normgroup.org/why-nec-with-norm/) - Are you asking yourself : “Is it time to add a new Physician, maybe a mid-level? When do I know if the time is right? Everything is moving so fast!" If you are starting to ask yourself these questions, then NORM and the NEC have the answers. Join the NEC (NORM’s Education Committee) for an
- [Fitbit Challenge Update: June](https://normgroup.org/fitbit-challenge-update-juneonly-four-months-september-build-2017-norm-conference-kansas-city-mo-want-help-members-get-healthy-new-year-thats-wh/) - Only four months until September! As a build up to our 2017 NORM Conference in Kansas City, MO, we want to help our members get healthy in a new year! That's why we are challenging our members to work towards a goal of 1 BILLION steps by September 2017. If we meet our goal, NORM will donate
- [Why you need a Certified Rheumatology Coder](https://normgroup.org/need-certified-rheumatology-coder/) - Because rheumatology medical coding standards have become increasingly complex and ever changing, a recommended best practice is for coders to be certified in rheumatology coding. According to Kathy Rock PT, MBA, CHCA, CRHC, CPC, CHC, AAPC-CRHC certification allows you to validate your proficiency in the correct application of CPT®, HCPCS Level II procedure and ICD-10-CM
- [Painless Billing and Payments—Is It Possible?](https://normgroup.org/painless-billing-payments-possible/) - Billing and payments are some of the biggest headaches that rheumatology practice managers deal with. Often, there is a stark difference between what is best for your bottom dollar and what your patients prefer. In the end, keeping your patients happy and serving them well should be your number one goal. Offering a painless billing
- [Happy International Nurses Day!](https://normgroup.org/happy-international-nurses-day/) - Today is International Nurses Day, a holiday celebrated around the world each year on May 12th. Why May 12th? Because it’s the birthday of Florence Nightingale, the founder of modern nursing—a fitting reason! Each year, the International Council of Nurses chooses a theme for International Nurses Day. This year’s is “A Voice to Lead.” They’ve
- [Fitbit Challenge Update: May](https://normgroup.org/fitbit-challenge-update-april-2/) - Only four months until September! As a build up to our 2017 NORM Conference in Kansas City, MO, we want to help our members get healthy in a new year! That's why we are challenging our members to work towards a goal of 1 BILLION steps by September 2017. If we meet our goal, NORM will donate
- [How to Recruit New Rheumatologists](https://normgroup.org/recruit-new-rheumatologists/) - Rheumatology managers face many challenges throughout their work day. From administrative burdens to rising operational costs, juggling it all can be difficult. Despite these obstacles, most managers rise to the occasion, running their practices like a well-oiled machine. One challenge they face, however, is more difficult to overcome, and that is the shortage of new
- [Tips for Getting Patients to Schedule Preventive Services](https://normgroup.org/tips-getting-patients-schedule-preventive-services/) - Preventive care is essential for a healthy population, and that includes rheumatology. By catching diseases or conditions in their early stages, doctors and physicians can find effective treatments and lessen their patients’ suffering much sooner. In more practical terms, preventive treatments can also be a dependable source of revenue. Some payers offer financial incentives for
- [Healthy Practice Managers, Healthy Practice](https://normgroup.org/healthy-practice-managers-healthy-practice/) - As rheumatology practice managers, our goal is to run a thriving practice so we can better serve our patients and improve their health. The ironic part is that doing our job well requires sitting at a desk for the bulk of the day, which isn’t the best habit for our own health! Long hours in
- [Fitbit Challenge Update: April](https://normgroup.org/fitbit-challenge-update-april/) - Only five more months until September! As a build up to our 2017 NORM Conference in Kansas City, MO, we want to help our members get healthy in a new year! That's why we are challenging our members to work towards a goal of 1 BILLION steps by September 2017. If we meet our goal, NORM
- [Fitbit Challenge: December](https://normgroup.org/fitbit-challenge-december/) - As a build up to our 2017 NORM Conference in Kansas City, MO, we want to help our members get healthy in a new year! That's why we are challenging our members to work towards a goal of 1 BILLION steps by September 2017. If we meet our goal, NORM will donate $10,000 to non-profits
- [Get on your feet!](https://normgroup.org/3815-2/) - By now, everyone should know that physical activity and walking can be the key to good health. It’s all over the internet and news, and we preach it to our patients; so why is it easier said than done? Truth is, most everyone can benefit from walking. It’s even been said that walking is "the
- [Celebrate National Doctors Day on March 30th!](https://normgroup.org/celebrate-national-doctors-day-march-30th/) - National Doctors Day takes place every year on March 30th. It was first celebrated in 1933, and marks the anniversary of the first use of general anesthesia in surgery. It became a nationally recognized holiday in 1991. As a rheumatology practice, this holiday is a great opportunity to recognize your hard-working doctors and highlight all
- [Marketing Your Rheumatology Practice on Instagram](https://normgroup.org/marketing-rheumatology-practice-instagram/) - With over 500 million daily active users, Instagram is a great social media platform for marketing your rheumatology practice. It’s also relatively cheap—while you can pay to get your posts in front of more people, you can also expand your reach organically with a few clever tips and tricks. First, a quick explanation. If you’re
- [Fitbit Challenge Update: March](https://normgroup.org/fitbit-challenge-update-march/) - Don't give up now, we're halfway to September! As a build up to our 2017 NORM Conference in Kansas City, MO, we want to help our members get healthy in a new year! That's why we are challenging our members to work towards a goal of 1 BILLION steps by September 2017. If we meet
- [Fitbit Challenge Update: February](https://normgroup.org/fitbit-challenge-update-february/) - LET’S MAKE IT FAB-UARY! As a build up to our 2017 NORM Conference in Kansas City, MO, we want to help our members get healthy in a new year! That's why we are challenging our members to work towards a goal of 1 BILLION steps by September 2017. If we meet our goal, NORM will
- [Celebrate Rheumatoid Awareness Day on Social Media](https://normgroup.org/celebrate-rheumatoid-awareness-day-social-media/) - Today is Rheumatoid Awareness Day! This is an important day because it is one of the few chances rheumatoid arthritis practices can promote education and awareness for this disease at the same time as other medical practices and organizations. By raising our voices together on the same day, we have the chance to make a
- [New Year’s Resolutions for Your Rheumatology Patients](https://normgroup.org/new-years-resolutions-rheumatology-patients/) - January is almost over, which means it’s time to check in with your resolutions for 2017. Have you made any progress on your goals? Are your resolutions focused and actionable? So far in our series about goal setting and goal getting, we’ve discussed how to set goals for your rheumatology practice, and generated some ideas
- [New Year’s Resolutions for Your Rheumatology Staff](https://normgroup.org/new-years-resolutions-rheumatology-staff/) - How are your New Year’s Resolutions going? Are you sticking with your goals, whether they’re personal or professional? We hope so, and to help you accomplish everything you’ve set out to do, we’re sharing this—our second post in our series about goals setting and goal getting. (Missed our first one? No worries—it’s never too late
- [New Year’s Resolutions for Your Rheumatology Practice](https://normgroup.org/new-years-resolutions-rheumatology-practice/) - It’s a new year, which means many of us are setting goals and making plans for the next twelve months. To celebrate 2017 and help our NORM members have their best year yet, we’ll be writing a series of blog posts focused on goal setting and goal getting. In this first installment, we’re asking our
- [Celebrate National Handwashing Awareness Week](https://normgroup.org/celebrate-national-handwashing-awareness-week/) - This week (December 4th through 10th) is National Handwashing Awareness Week! It doesn’t matter whether you’ve been celebrating for days or just learned about this important holiday—there’s still time to spread the word and promote healthy habits in your practice and your community. To help you make the most of the new few days, we
- [Fitbit Challenge Update: December](https://normgroup.org/fitbit-challenge-update-december/) - As a build up to our 2017 NORM Conference in Kansas City, MO, we want to help our members get healthy in a new year! That's why we are challenging our members to work towards a goal of 1 BILLION steps by September 2017. If we meet our goal, NORM will donate $10,000 to non-profits
- [Celebrate National Nurse Practitioner Week!](https://normgroup.org/celebrate-national-nurse-practitioner-week/) - Nurse practitioners (NPs) can be an invaluable asset to your rheumatology practice. That’s why National Nurse Practitioner Week is held annually to celebrate these exceptional health care providers. It’s also an opportunity to remind state lawmakers of the importance of changing outdated regulations so NPs are able to practice to the fullest extent of their
- [Fitbit Challenge Update: November](https://normgroup.org/fitbit-challenge-update-november/) - As a build up to our 2017 NORM Conference in Kansas City, MO, we want to help our members get healthy in a new year! That's why we are challenging our members to work towards a goal of 1 BILLION steps by September 2017. If we meet our goal, NORM will donate $10,000 to non-profits
- [How to Prepare Your Practice for Unexpected Emergencies](https://normgroup.org/prepare-practice-unexpected-emergencies/) - A few weeks ago Hurricane Matthew traveled up the east coast, dumping a few feet of rain along the way and causing flooding that lasted for weeks after the storm had passed. Many NORM members and their practices were located in the path of the storm, and had to deal with its impacts, all while
- [5 Ways to Celebrate World Arthritis Day](https://normgroup.org/5-ways-celebrate-world-arthritis-day/) - This year World Arthritis Day takes place Wednesday, October 12th. The aims of World Arthritis Day are to raise awareness of rheumatic and musculoskeletal diseases, to influence public policy by making decision-makers aware of the burden of these diseases, and to ensure all people with these diseases and their caregivers are aware of the vast support
- [Celebrate Psoriatic Arthritis Awareness Day](https://normgroup.org/celebrate-inaugural-psoriatic-arthritis-awareness-day/) - This year on September 28th, for the first time ever, the world will be celebrating Psoriatic Arthritis Awareness Day. What is Psoriatic Arthritis? Psoriatic Arthritis (PsA) is a chronic inflammatory condition characterized by swelling, pain, and tenderness of the joints. Up to 30% of people with psoriasis eventually develop PsA, which involves joint inflammation. It’s
- [How to Prep for the 2016 Practice Managers Conference](https://normgroup.org/prep-2016-practice-managers-conference/) - Now in its eleventh year, the NORM Conference is an annual opportunity designed to help managers, administrators, and physician managers take their Rheumatology management to the next level. As we gear up for this year’s conference, which will take place September 16th and 17th in Mobile, Alabama, we put together this list of three things
- [Everything you need to know about the NORM 2016 Conference App](https://normgroup.org/everything-need-know-norm-2016-conference-app/) - The 2016 NORM Conference is less than a month away which means it’s time for you to download the 2016 NORM Conference App. This App will be your gateway to schedules, speakers, maps and more! But what if you can’t figure out how to get to it or if you have issues after you open
- [Tips for Hiring Mid-Level Employees](https://normgroup.org/tips-hiring-mid-level-employees/) - In a previous article, we discussed some strategies for hiring a new physician. While many of these tips, such as having a long term strategy, checking references, and hosting an interactive interview also apply to mid-level hires, there are a few other things to keep in mind when searching for the perfect nurse practitioner or
- [2016 Annual Conference ~ General Sessions](https://normgroup.org/2016-annual-conference-general-sessions/) - QRUR, MACRA, MIPS, Change, Change, and More Change 2016 General Sessions We know the Value Based World is just around the corner and it is going to impact how rheumatology practices do business. Is the stress and/or fear becoming overwhelming? Under the current proposed MACRA rule, our practice encounters starting January 1, 2017 will affect
- [2016 Annual Conference ~ The Breakout Sessions](https://normgroup.org/2016-annual-conference-breakout-sessions/) - QRUR, MACRA, MIPS, Change, Change, and More Change The Breakout Sessions With all of these challenges facing our practices, the 2016 NORM Conference is the place to be this September 15-17. The conference is in Mobile, AL. And we will unmask your future in Rheumatology with regards to the issues. Today learn about the breakout
- [2016 Conference ~ The Weekend](https://normgroup.org/2016-conference-weekend/) - QRUR, MACRA, MIPS, Change, Change, and More Change Everything Else Over the Weekend With all of these changes, the 2016 NORM Conference is the place to be this September 15-17. The conference is in Mobile, AL. And we will unmask your future in rheumatology with regards to the issues. Cathy Baer a new member posted
- [3 Ways to Simplify the Credentialing Process](https://normgroup.org/3-ways-simplify-credentialing-process/) - Credentialing a rheumatology physician is no easy task. Evaluating the qualifications and experience of a doctor, new or established, means reviewing their education, training, residency, and licensing. It means collecting and keeping track of all their documents and paperwork. It means chasing down insurance companies to get the information you need. In other words, it
- [NORM Letter to the Centers for Medicare & Medicaid Services](https://normgroup.org/norm-letter-centers-medicare-medicaid-services/) - Medicare Program: Merit-Based Incentive Payment System and Alternative Payment Model Incentive under the Physician Fee Schedule, and Criteria for Physician-Focused Payment Models Click here to view the Word document. Dear Mr. Slavitt: The National Organization of Rheumatology Managers is a 501(c) (6) organization representing over three hundred and seventy (370) rheumatology managers. Our mission statement
- [5 Tips for Hiring a New Physician](https://normgroup.org/5-tips-hiring-new-physician/) - Hiring a new physician is a huge undertaking which has a lasting impact on your practice. Finding exceptional candidates who make patient safety and satisfaction a top priority benefits both your patients and your practice, since physicians who enhance your reputation are vital to long-term success. We recently spoke to Iris Nichols of Arthritis &
- [An Interview with NORM President: Ethel Owen](https://normgroup.org/interview-norm-president-iris-nichols/) - We talked with current president, Ethel Owen, to get her perspective about her time with NORM. Pictured above on the left with NORM board member Donnie Craig. When/how long have you been on the board? I’ve been on the NORM board of directors since 2007. Currently I serve as the president of this fabulous organization.
- [Y’all Ready for Mobile, AL?](https://normgroup.org/yall-ready-mobile-al/) - With our 2016 NORM Conference is in Mobile, AL in September 16 and 17, we wanted to learn more about our host town. We sat down with Stacy Hamilton, VP of Marketing and Communications for Visit Mobile, so she could give us the inside scoop on how to act like a local in the Azalea
- [JW Modifier: Drug amount discarded/not administered to any patient](https://normgroup.org/jw-modifier-drug-amount-discardednot-administered-to-any-patient/) - April 29, 2016 CMS announced a change effective July 1, 2016 for the JW modifier for discard drug or biological amount not administered to any patient. This change also impacts the documentation a practice must provide. In the past the contractor MACs (Medicare Administrative Contractor) had the option to require the JW Modifier or not.
- [URGENT NORM NEWS:  DRUG PAYMENTS FROM MEDICARE AT RISK](https://normgroup.org/urgent-norm-news-drug-payments-from-medicare-at-risk/) - STOP CMS ADVOCACY TOOLKIT April 18, 2016 As NORM continues to work with many partners to stop the Medicare ASP fix I wanted to share with you one of the tools available. The attached Advocacy Toolkit has been developed to customize your responses to fit your specialty. Included is a fact sheet, a letter you can
- [So What IS NORM Ventures?](https://normgroup.org/so-what-is-norm-ventures/) - Describe NORM Ventures to a new member of NORM. NORM VENTURES is the “for profit” division of NORM. It was established to allow NORM members access to the Cornerstone GPO thru Metro Medical/ Cardinal. NORM VENTURES also allows members to access other contracts including Bio Waste services, Translators, Gel One(viscous supplement), Zolindric Acid, and RX
- [An Interview with Past President: Iris Nichols](https://normgroup.org/an-interview-with-past-president-iris-nichols/) - We talked with past president, Iris Nichols, to get her thoughts about her time with NORM. Pictures above are Iris and NORM board tresurer, Rai Mcelroy. When/how long were you president? I had the pleasure of serving as the President of NORM for 3 years. Can you reflect and tell us about your time as president? My time as
- [An Interview with Past President: Dave Rothhaas](https://normgroup.org/an-interview-with-past-president-dave-rothhaas/) - We talked with past president, Dave Rothhaas, to get his perspective about his time with NORM. Pictures above are Dave and his wife, Gloria. When/how long were you president? Over the 10 years with NORM, I have been Secretary, Vice President and President. I was President for one year after the transition from the Coalition
- [2015 NORM Conference Recap](https://normgroup.org/2015-norm-conference-recap/) - ICD-10, Leadership, Personal Stories and Bellevue When you travel to the great northwest, you know you’re in for a beautiful, scenic trip, but that wasn’t all that happened during the 2015 NORM Conference in Bellevue, WA. With days filled with meetings and networking, the 2015 NORM conference included entertaining and engaging speakers by night. We
- [2015 NORM Year in Review Infographic](https://normgroup.org/2015-norm-year-in-review-infographic/) - We've done so much this year, and we're proud to show you exactly what in our NORM 2015 Infographic. Check out our highlights from 2015!
- [2014 NORM Conference Recap](https://normgroup.org/2014recap/) - And the Final Results are in and NORM is in the Winners Circle In short, it was a lot of fun! The 2014 NORM conference featured engaging speakers and entertaining activities for winding down after a day of meetings and networking. For that perfect first presenter, we decided to start the conference off
- [Happy 10th Anniversary NORM!](https://normgroup.org/happy-10th-anniversary-norm/) - Where were you 10 years ago? NORM was just getting started! In 2004, a small group of rheumatologists created the Coalition of State Rheumatology Organization (CSRO). Their one mission: to advocate for excellence in the field of rheumatology. Together, they identified a need for managers in the physician offices to be involved in processes surrounding

## Pages

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- [Corporate Members](https://normgroup.org/corporate-members/) - Review our 2024 Corporate Members. Thank you to all of our Corporate Members for your support of NORM!
- [Gallery](https://normgroup.org/annual-conference/gallery/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header _builder_version=”4.14.6″ background_image=”https://normgroup.org/wp-content/uploads/2023/02/Gallery.png” text_orientation=”center” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length_tablet=”0px”
- [2026 Webinars](https://normgroup.org/resources/2026-webinars/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”4.16″ global_colors_info=”{}” next_background_color=”#000000″][et_pb_fullwidth_header text_orientation=”center” _builder_version=”4.27.0″ background_color=”rgba(255, 255, 255, 0)” background_color_gradient_start=”rgba(255,92,57,0.7)” background_color_gradient_end=”rgba(255,173,156,0.7)” background_image=”https://normgroup.org/wp-content/uploads/2024/01/Webinar.webp” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ custom_padding=”25vh||25vh|” z_index_tablet=”0″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength_tablet=”1px” content_text_shadow_horizontal_length_tablet=”0px” content_text_shadow_vertical_length_tablet=”0px” content_text_shadow_blur_strength_tablet=”1px” subhead_text_shadow_horizontal_length_tablet=”0px” subhead_text_shadow_vertical_length_tablet=”0px” subhead_text_shadow_blur_strength_tablet=”1px” content_link_text_shadow_horizontal_length_tablet=”0px” content_link_text_shadow_vertical_length_tablet=”0px” content_link_text_shadow_blur_strength_tablet=”1px” content_ul_text_shadow_horizontal_length_tablet=”0px” content_ul_text_shadow_vertical_length_tablet=”0px” content_ul_text_shadow_blur_strength_tablet=”1px” content_ol_text_shadow_horizontal_length_tablet=”0px” content_ol_text_shadow_vertical_length_tablet=”0px” content_ol_text_shadow_blur_strength_tablet=”1px” content_quote_text_shadow_horizontal_length_tablet=”0px” content_quote_text_shadow_vertical_length_tablet=”0px” content_quote_text_shadow_blur_strength_tablet=”1px” button_one_text_shadow_horizontal_length_tablet=”0px” button_one_text_shadow_vertical_length_tablet=”0px” button_one_text_shadow_blur_strength_tablet=”1px” button_two_text_shadow_horizontal_length_tablet=”0px” button_two_text_shadow_vertical_length_tablet=”0px” button_two_text_shadow_blur_strength_tablet=”1px” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” box_shadow_horizontal_button_one_tablet=”0px”
- [2026 Event Info](https://normgroup.org/annual-conference/2026-event-info/) - Registration for the 2025 NORM Conference will open soon
- [Board Members](https://normgroup.org/about/board-members/) - [et_pb_section bb_built=”1″ _builder_version=”3.0.94″ disabled=”off” disabled_on=”off|off|off” inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text admin_label=”Meet the NORM Board Members” _builder_version=”3.0.94″ background_layout=”light” text_orientation=”left”] Meet the NORM Board Members [/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row _builder_version=”3.0.94″ width=”80%” max_width=”1080px”][et_pb_column type=”1_2″ custom_padding__hover=”|||” custom_padding=”||30px|”][et_pb_team_member admin_label=”Michelle Owen, President” _builder_version=”4.27.5″ name=”Michelle Owen, President” position=”Arthritis and Rheumatology of Palm Beach | Boynton Beach, FL” image_url=”https://normgroup.org/wp-content/uploads/2025/12/Screenshot-2025-12-15-at-2.02.22-PM.png” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px”
- [Our Team](https://normgroup.org/our-team/) - [et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text _builder_version=”3.0.94″ background_layout=”light” text_orientation=”left”] Our Team [/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row][et_pb_column type=”1_2″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_team_member admin_label=”Andrea” _builder_version=”4.27.5″ name=”Andrea Zlatkus” position=”NORM Executive Director ” image_url=”https://normgroup.org/wp-content/uploads/2025/12/Screenshot-2025-12-15-at-2.15.47-PM.png” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength=”text_shadow_style,%91object Object%93″ text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length=”header_text_shadow_style,%91object Object%93″ header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength=”header_text_shadow_style,%91object Object%93″ header_text_shadow_blur_strength_tablet=”1px” body_text_shadow_horizontal_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_horizontal_length_tablet=”0px” body_text_shadow_vertical_length=”body_text_shadow_style,%91object Object%93″ body_text_shadow_vertical_length_tablet=”0px” body_text_shadow_blur_strength=”body_text_shadow_style,%91object Object%93″
- [2026 Sponsor/Exhibitor Opportunities](https://normgroup.org/2026-sponsor-exhibitor-opportunities/) - Interested in being a sponsor or exhibitor for our 2025 annual conference? Download our Exhibitor/Sponsor Prospectus.
- [Corporate Opportunities](https://normgroup.org/corporate-membership-opportunities/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header text_orientation=”center” _builder_version=”4.24.2″ background_image=”https://normgroup.org/wp-content/uploads/2023/02/Corporate-Membership-Opportunities-2.png” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength=”text_shadow_style,%91object
- [Open Enrollment](https://normgroup.org/resources/openenrollment/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header _builder_version=”4.14.6″ background_image=”https://normgroup.org/wp-content/uploads/2023/02/Open-Enrollment.png” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength=”text_shadow_style,%91object Object%93″ text_shadow_blur_strength_tablet=”1px” title_text_shadow_horizontal_length=”title_text_shadow_style,%91object Object%93″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length=”title_text_shadow_style,%91object Object%93″ title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength=”title_text_shadow_style,%91object Object%93″ title_text_shadow_blur_strength_tablet=”1px” content_text_shadow_horizontal_length=”content_text_shadow_style,%91object Object%93″ content_text_shadow_horizontal_length_tablet=”0px” content_text_shadow_vertical_length=”content_text_shadow_style,%91object Object%93″ content_text_shadow_vertical_length_tablet=”0px” content_text_shadow_blur_strength=”content_text_shadow_style,%91object Object%93″ content_text_shadow_blur_strength_tablet=”1px” content_link_text_shadow_horizontal_length=”content_link_text_shadow_style,%91object Object%93″ content_link_text_shadow_horizontal_length_tablet=”0px” content_link_text_shadow_vertical_length=”content_link_text_shadow_style,%91object Object%93″ content_link_text_shadow_vertical_length_tablet=”0px” content_link_text_shadow_blur_strength=”content_link_text_shadow_style,%91object Object%93″ content_link_text_shadow_blur_strength_tablet=”1px” content_ul_text_shadow_horizontal_length=”content_ul_text_shadow_style,%91object Object%93″ content_ul_text_shadow_horizontal_length_tablet=”0px” content_ul_text_shadow_vertical_length=”content_ul_text_shadow_style,%91object Object%93″ content_ul_text_shadow_vertical_length_tablet=”0px”
- [Value of NORM](https://normgroup.org/value-of-norm/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header _builder_version=”4.27.0″ background_color_gradient_start=”rgba(255,92,57,0.3)” background_color_gradient_end=”rgba(255,92,57,0.3)” background_color_gradient_overlays_image=”on” background_image=”https://normgroup.org/wp-content/uploads/2023/02/Value-of-NORM-1.png” text_orientation=”center” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object
- [Resources](https://normgroup.org/resources/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header _builder_version=”4.14.6″ background_color_gradient_start=”rgba(255,92,57,0.7)” background_color_gradient_end=”rgba(255,173,156,0.7)” background_color_gradient_overlays_image=”on” background_image=”https://normgroup.org/wp-content/uploads/2023/02/Resources2.png” text_orientation=”center” custom_padding=”25vh||25vh|” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″
- [Terms & Conditions](https://normgroup.org/terms-conditions/) - [et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text _builder_version=”4.27.0″ background_pattern_color=”rgba(0,0,0,0.2)” background_mask_color=”#ffffff” text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px”
- [Contact](https://normgroup.org/contact/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header _builder_version=”4.14.6″ background_image=”https://normgroup.org/wp-content/uploads/2023/02/Contact.png” text_orientation=”center” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length_tablet=”0px”
- [Annual Conference](https://normgroup.org/annual-conference/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header title=”Annual Conference” text_orientation=”center” _builder_version=”4.24.2″ background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-annual-conference-1.jpg” background_position=”top_center” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object
- [Member Login](https://normgroup.org/member-login/) - [et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text _builder_version=”4.24.2″ background_pattern_color=”rgba(0,0,0,0.2)” background_mask_color=”#ffffff” text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px”
- [Four Small Steps for Optimizing your Medical Practice Space](https://normgroup.org/four-small-steps-optimizing-medical-practice-space/) - Four Small Steps for Optimizing your Medical Practice Space Your practice may be growing, but that doesn’t mean you are outgrowing your space. You don’t have to move to expand your practice and make the most of it. Here are four small steps for optimizing your medical practice space for improved performance, a better patient
- [Five Essential Ideas for Updating your Rheumatology Website in 2019](https://normgroup.org/five-essential-ideas-updating-rheumatology-website-2019/) - Five Essential Ideas for Updating your Rheumatology Website in 2019 Every day, people are swarming the internet to find the things they are searching for. Whether it’s a hot new toy or a rheumatologist, people are starting their searches online. The question is, are they finding you? If your practice doesn’t have a quality website,
- [Non-Profit Patient Resource](https://normgroup.org/resources/nonprofitresources/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][/et_pb_section][et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none” prev_background_color=”#000000″][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text admin_label=”Non-Profit Patient Resource” _builder_version=”4.14.6″ text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object
- [Legislative Map](https://normgroup.org/resources/legislative-map/) - [et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text admin_label=”Legislative Map” _builder_version=”4.14.6″ text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px”
- [Privacy Policy](https://normgroup.org/privacy-policy/) - [et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text _builder_version=”4.14.6″ text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length=”header_text_shadow_style,%91object Object%93″
- [Manifesto](https://normgroup.org/about/manifesto/) - [et_pb_section bb_built=”1″ inner_width=”auto” inner_max_width=”none”][et_pb_row][et_pb_column type=”4_4″][et_pb_text admin_label=”Our Mission” _builder_version=”4.24.2″ background_pattern_color=”rgba(0,0,0,0.2)” background_mask_color=”#ffffff” text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength=”quote_text_shadow_style,%91object Object%93″ quote_text_shadow_blur_strength_tablet=”1px”
- [Membership](https://normgroup.org/membership/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header _builder_version=”4.14.6″ background_image=”https://normgroup.org/wp-content/uploads/2023/02/Membership.png” text_orientation=”center” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length_tablet=”0px”
- [Testimonials](https://normgroup.org/membership/testimonials/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header _builder_version=”4.14.6″ background_image=”https://normgroup.org/wp-content/uploads/2023/02/Testimonials.png” text_orientation=”center” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length_tablet=”0px”
- [2023 Corporate Members](https://normgroup.org/2021-corporate-members/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″ _builder_version=”4.14.6″][et_pb_fullwidth_header _builder_version=”4.24.0″ background_image=”https://normgroup.org/wp-content/uploads/2024/02/2023-Corporate-Members.webp” text_orientation=”center” image_orientation=”bottom” child_filter_brightness=”0%” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length_tablet=”0px”
- [Join NORM](https://normgroup.org/membership/join-norm/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header text_orientation=”center” _builder_version=”4.14.6″ background_image=”https://normgroup.org/wp-content/uploads/2023/02/Join-NORM-1.png” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength=”text_shadow_style,%91object
- [2022 Corporate Members](https://normgroup.org/2022-corporate-members/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header _builder_version=”4.14.6″ background_image=”https://normgroup.org/wp-content/uploads/2023/04/2022-Corporate-Members-min-1.png” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength=”text_shadow_style,%91object Object%93″ text_shadow_blur_strength_tablet=”1px” title_text_shadow_horizontal_length=”title_text_shadow_style,%91object Object%93″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length=”title_text_shadow_style,%91object Object%93″ title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength=”title_text_shadow_style,%91object Object%93″ title_text_shadow_blur_strength_tablet=”1px” content_text_shadow_horizontal_length=”content_text_shadow_style,%91object Object%93″ content_text_shadow_horizontal_length_tablet=”0px” content_text_shadow_vertical_length=”content_text_shadow_style,%91object Object%93″ content_text_shadow_vertical_length_tablet=”0px” content_text_shadow_blur_strength=”content_text_shadow_style,%91object Object%93″ content_text_shadow_blur_strength_tablet=”1px” content_link_text_shadow_horizontal_length=”content_link_text_shadow_style,%91object Object%93″ content_link_text_shadow_horizontal_length_tablet=”0px” content_link_text_shadow_vertical_length=”content_link_text_shadow_style,%91object Object%93″ content_link_text_shadow_vertical_length_tablet=”0px” content_link_text_shadow_blur_strength=”content_link_text_shadow_style,%91object Object%93″ content_link_text_shadow_blur_strength_tablet=”1px” content_ul_text_shadow_horizontal_length=”content_ul_text_shadow_style,%91object Object%93″ content_ul_text_shadow_horizontal_length_tablet=”0px” content_ul_text_shadow_vertical_length=”content_ul_text_shadow_style,%91object Object%93″ content_ul_text_shadow_vertical_length_tablet=”0px”
- [Our History](https://normgroup.org/about/history/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header _builder_version=”4.14.6″ background_image=”https://normgroup.org/wp-content/uploads/2023/02/Our-History.png” text_orientation=”center” custom_css_header_container=”padding:20vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength=”text_shadow_style,%91object
- [AAPC-CHRC Test Webinars](https://normgroup.org/aapc-crhc-test-webinars/)
- [Our Mission](https://normgroup.org/about/focus/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” next_background_color=”#000000″ inner_width=”auto” inner_max_width=”none”][et_pb_fullwidth_header _builder_version=”4.14.6″ background_image=”https://normgroup.org/wp-content/uploads/2023/02/Our-Mission-1.png” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length_tablet=”0px” text_shadow_blur_strength=”text_shadow_style,%91object Object%93″ text_shadow_blur_strength_tablet=”1px” title_text_shadow_horizontal_length=”title_text_shadow_style,%91object Object%93″ title_text_shadow_horizontal_length_tablet=”0px” title_text_shadow_vertical_length=”title_text_shadow_style,%91object Object%93″ title_text_shadow_vertical_length_tablet=”0px” title_text_shadow_blur_strength=”title_text_shadow_style,%91object Object%93″ title_text_shadow_blur_strength_tablet=”1px” content_text_shadow_horizontal_length=”content_text_shadow_style,%91object Object%93″ content_text_shadow_horizontal_length_tablet=”0px” content_text_shadow_vertical_length=”content_text_shadow_style,%91object Object%93″ content_text_shadow_vertical_length_tablet=”0px” content_text_shadow_blur_strength=”content_text_shadow_style,%91object Object%93″ content_text_shadow_blur_strength_tablet=”1px” content_link_text_shadow_horizontal_length=”content_link_text_shadow_style,%91object Object%93″ content_link_text_shadow_horizontal_length_tablet=”0px” content_link_text_shadow_vertical_length=”content_link_text_shadow_style,%91object Object%93″ content_link_text_shadow_vertical_length_tablet=”0px” content_link_text_shadow_blur_strength=”content_link_text_shadow_style,%91object Object%93″ content_link_text_shadow_blur_strength_tablet=”1px” content_ul_text_shadow_horizontal_length=”content_ul_text_shadow_style,%91object Object%93″ content_ul_text_shadow_horizontal_length_tablet=”0px” content_ul_text_shadow_vertical_length=”content_ul_text_shadow_style,%91object Object%93″ content_ul_text_shadow_vertical_length_tablet=”0px”
- [About](https://normgroup.org/about/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header _builder_version=”4.14.6″ background_image=”https://normgroup.org/wp-content/uploads/2023/02/About-1920×794-1.png” text_orientation=”center” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″ text_shadow_horizontal_length_tablet=”0px” text_shadow_vertical_length=”text_shadow_style,%91object Object%93″ text_shadow_vertical_length_tablet=”0px”
- [AAPC Test - Webinars](https://normgroup.org/aapc-test-webinars/)
- [Conference FAQ](https://normgroup.org/annual-conference/faq/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header title=”2022 NORM Conference FAQ” text_orientation=”center” _builder_version=”4.14.6″ background_image=”https://normgroup.org/wp-content/uploads/2021/11/Screen-Shot-2021-11-16-at-1.17.23-PM.png” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px”
- [Exhibit Hall Purchase Instructions 2022](https://normgroup.org/exhibithall/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.22″ next_background_color=”#000000″][/et_pb_section][et_pb_section bb_built=”1″ _builder_version=”4.8.2″ prev_background_color=”#000000″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” min_height=”257px”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Purchase Instructions” _builder_version=”4.14.6″ vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px”
- [Sponsor/Exhibitor Policies](https://normgroup.org/sponsorexhibitor-opportunities/) - [et_pb_section bb_built=”1″ _builder_version=”3.0.47″ inner_width=”auto” inner_max_width=”none”][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” width=”80%” max_width=”1080px”][et_pb_column type=”4_4″ custom_padding__hover=”|||” custom_padding=”|||”][et_pb_text _builder_version=”4.14.6″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_text_shadow_horizontal_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length=”text_text_shadow_style,%91object Object%93″ text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength=”text_text_shadow_style,%91object Object%93″ text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length=”link_text_shadow_style,%91object Object%93″ link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength=”link_text_shadow_style,%91object Object%93″ link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength=”ul_text_shadow_style,%91object Object%93″ ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength=”ol_text_shadow_style,%91object Object%93″ ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length=”quote_text_shadow_style,%91object
- [Conference Details for 2022 Vendors](https://normgroup.org/conference-details-for-2022-vendors/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header title=”Conference Details for 2022 Vendors” text_orientation=”center” _builder_version=”4.14.6″ background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-annual-conference-1.jpg” background_position=”top_center” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px”
- [2022 Events](https://normgroup.org/resources/2022-events/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header _builder_version=”4.14.6″ title=”2022 Events” use_background_color_gradient=”on” background_color_gradient_start=”rgba(255,92,57,0.7)” background_color_gradient_end=”rgba(255,173,156,0.7)” background_color_gradient_overlays_image=”on” background_image=”https://normgroup.org/wp-content/uploads/2020/09/327_ZTP_1627-scaled.jpg” text_orientation=”center” custom_padding=”25vh||25vh|” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object Object%93″
- [Conference Details for 2022 Vendors](https://normgroup.org/conference-details-vendors/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header title=”Conference Details for 2022 Vendors” text_orientation=”center” _builder_version=”4.14.6″ background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-annual-conference-1.jpg” background_position=”top_center” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px”
- [COVID-19 Resources](https://normgroup.org/resources/covid19resources/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header _builder_version=”3.0.94″ title=”COVID-19 Resources” use_background_color_gradient=”on” background_color_gradient_start=”rgba(255,92,57,0.7)” background_color_gradient_end=”rgba(255,173,156,0.7)” background_color_gradient_overlays_image=”on” background_image=”https://normgroup.org/wp-content/uploads/2020/04/AdobeStock_328953647-scaled.jpeg” text_orientation=”center” header_fullscreen=”off” header_scroll_down=”off” image_orientation=”center” background_layout=”dark” content_orientation=”center” custom_button_two=”off” button_two_icon_placement=”right” custom_button_one=”off” button_one_icon_placement=”right” custom_padding=”25vh||25vh|” parallax=”on” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null”
- [Registration](https://normgroup.org/annual-conference/registration/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”4.14.2″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header title=”Registration” background_layout=”dark” text_orientation=”center” _builder_version=”3.0.92″ background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-annual-conference-1.jpg” background_position=”top_center” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null”] [/et_pb_fullwidth_header][/et_pb_section][et_pb_section bb_built=”1″ _builder_version=”3.0.47″ inner_width=”auto”
- [2021 Events](https://normgroup.org/resources/2021-events/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header _builder_version=”3.0.94″ title=”2021 Events” use_background_color_gradient=”on” background_color_gradient_start=”rgba(255,92,57,0.7)” background_color_gradient_end=”rgba(255,173,156,0.7)” background_color_gradient_overlays_image=”on” background_image=”https://normgroup.org/wp-content/uploads/2020/09/327_ZTP_1627-scaled.jpg” text_orientation=”center” header_fullscreen=”off” header_scroll_down=”off” image_orientation=”center” background_layout=”dark” content_orientation=”center” custom_button_two=”off” button_two_icon_placement=”right” custom_button_one=”off” button_one_icon_placement=”right” custom_padding=”25vh||25vh|” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off”
- [Membership Renewal](https://normgroup.org/membership-renewal/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” _builder_version=”3.0.92″][et_pb_fullwidth_header _builder_version=”3.0.92″ title=”Membership Renewal” background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-organization-membership-benefits.jpg” text_orientation=”center” header_fullscreen=”off” header_scroll_down=”off” image_orientation=”center” background_layout=”dark” content_orientation=”center” custom_button_two=”off” button_two_icon_placement=”right” custom_button_one=”off” button_one_icon_placement=”right” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;” background_position=”top_center” /][/et_pb_section][et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Membership Renewal Welcome back! Returning members Between January 1 and February 28 you will need to use the link in the email to pay your
- [Attendee Hub](https://normgroup.org/attendeehub/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header title=”Attendee Hub” text_orientation=”center” _builder_version=”4.9.7″ background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-annual-conference-1.jpg” background_position=”top_center” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px” text_shadow_horizontal_length=”text_shadow_style,%91object
- [NORM 2021 Service Manual](https://normgroup.org/norm-2021-service-manual/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_image _builder_version=”4.9.7″ src=”https://normgroup.org/wp-content/uploads/2021/08/Screen-Shot-2021-08-12-at-10.35.48-AM.png” url=”https://normgroup.org/wp-content/uploads/2021/08/2021NORMemail.pdf” box_shadow_horizontal_tablet=”0px” box_shadow_vertical_tablet=”0px” box_shadow_blur_tablet=”40px” box_shadow_spread_tablet=”0px” vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ /][/et_pb_column][/et_pb_row][/et_pb_section]
- [Conference Details for 2019 Vendors](https://normgroup.org/conference-details-2019/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header title=”Conference Details for 2019 Vendors” background_layout=”dark” text_orientation=”center” _builder_version=”3.0.94″ background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-annual-conference-1.jpg” background_position=”top_center” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;” header_fullscreen=”off” header_scroll_down=”off” image_orientation=”center” content_orientation=”center” custom_button_two=”off” button_two_icon_placement=”right” custom_button_one=”off” button_one_icon_placement=”right” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off”
- [2021 Sponsor/Exhibitor Opportunities](https://normgroup.org/sponsorexhibitor-opportunities-3/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.0.92″ inner_width=”auto” inner_max_width=”none” next_background_color=”#000000″][et_pb_fullwidth_header title=”Sponsor/Exhibitor 2021 Opportunities” text_orientation=”center” _builder_version=”4.7.7″ background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-annual-conference-1.jpg” background_position=”top_center” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;” background_color=”rgba(255, 255, 255, 0)” button_one_text_size__hover_enabled=”off” button_one_text_size__hover=”null” button_two_text_size__hover_enabled=”off” button_two_text_size__hover=”null” button_one_text_color__hover_enabled=”off” button_one_text_color__hover=”null” button_two_text_color__hover_enabled=”off” button_two_text_color__hover=”null” button_one_border_width__hover_enabled=”off” button_one_border_width__hover=”null” button_two_border_width__hover_enabled=”off” button_two_border_width__hover=”null” button_one_border_color__hover_enabled=”off” button_one_border_color__hover=”null” button_two_border_color__hover_enabled=”off” button_two_border_color__hover=”null” button_one_border_radius__hover_enabled=”off” button_one_border_radius__hover=”null” button_two_border_radius__hover_enabled=”off” button_two_border_radius__hover=”null” button_one_letter_spacing__hover_enabled=”off” button_one_letter_spacing__hover=”null” button_two_letter_spacing__hover_enabled=”off” button_two_letter_spacing__hover=”null” button_one_bg_color__hover_enabled=”off” button_one_bg_color__hover=”null” button_two_bg_color__hover_enabled=”off” button_two_bg_color__hover=”null” box_shadow_horizontal_image_tablet=”0px” box_shadow_vertical_image_tablet=”0px” box_shadow_blur_image_tablet=”40px” box_shadow_spread_image_tablet=”0px”
- [Biologic Coordinator's Forum](https://normgroup.org/resources/biologic-coordinators-forum/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.22″ next_background_color=”#000000″][/et_pb_section][et_pb_section bb_built=”1″ _builder_version=”4.8.2″ prev_background_color=”#000000″][et_pb_row _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” min_height=”257px”][et_pb_column type=”4_4″ _builder_version=”3.0.47″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Biologic Forum” _builder_version=”4.8.2″ vertical_offset_tablet=”0″ horizontal_offset_tablet=”0″ z_index_tablet=”0″ text_text_shadow_horizontal_length_tablet=”0px” text_text_shadow_vertical_length_tablet=”0px” text_text_shadow_blur_strength_tablet=”1px” link_text_shadow_horizontal_length_tablet=”0px” link_text_shadow_vertical_length_tablet=”0px” link_text_shadow_blur_strength_tablet=”1px” ul_text_shadow_horizontal_length_tablet=”0px” ul_text_shadow_vertical_length_tablet=”0px” ul_text_shadow_blur_strength_tablet=”1px” ol_text_shadow_horizontal_length_tablet=”0px” ol_text_shadow_vertical_length_tablet=”0px” ol_text_shadow_blur_strength_tablet=”1px” quote_text_shadow_horizontal_length_tablet=”0px” quote_text_shadow_vertical_length_tablet=”0px” quote_text_shadow_blur_strength_tablet=”1px” header_text_shadow_horizontal_length_tablet=”0px” header_text_shadow_vertical_length_tablet=”0px” header_text_shadow_blur_strength_tablet=”1px” header_2_text_shadow_horizontal_length_tablet=”0px” header_2_text_shadow_vertical_length_tablet=”0px” header_2_text_shadow_blur_strength_tablet=”1px” header_3_text_shadow_horizontal_length_tablet=”0px” header_3_text_shadow_vertical_length_tablet=”0px” header_3_text_shadow_blur_strength_tablet=”1px” header_4_text_shadow_horizontal_length_tablet=”0px” header_4_text_shadow_vertical_length_tablet=”0px” header_4_text_shadow_blur_strength_tablet=”1px” header_5_text_shadow_horizontal_length_tablet=”0px” header_5_text_shadow_vertical_length_tablet=”0px” header_5_text_shadow_blur_strength_tablet=”1px” header_6_text_shadow_horizontal_length_tablet=”0px” header_6_text_shadow_vertical_length_tablet=”0px”
- [AAPC CRHC Test - Registration](https://normgroup.org/members-area/aapc-test/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Registration for CRHC Test Participant's First Name * Participant's Last Name * Participant's Email Address * Participant's AAPC User Name * remember this is case sensitive - this is the user name they use to access their AAPC account. Test Taker responsible for paying AAPC dues. Participant's AAPC Membership Password
- [2020 Corporate Members](https://normgroup.org/2020-corporate-members/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off”][et_pb_fullwidth_header _builder_version=”3.0.94″ title=”2020 Corporate Members ” subhead=”Thank you all for your support of NORM!” use_background_color_gradient=”on” background_image=”https://normgroup.org/wp-content/uploads/2020/09/413_TP0_3656-scaled.jpg” text_orientation=”center” header_fullscreen=”off” header_scroll_down=”off” image_orientation=”bottom” background_layout=”dark” content_orientation=”center” custom_button_two=”off” button_two_icon_placement=”right” custom_button_one=”off” button_one_icon_placement=”right” child_filter_brightness=”0%” background_position=”top_center” /][/et_pb_section][et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_accordion admin_label=”Diamond” _builder_version=”3.0.94″ text_orientation=”center” toggle_level=”h1″][et_pb_accordion_item _builder_version=”3.0.94″ title=”Diamond Level” use_background_color_gradient=”off” background_color_gradient_start=”#2b87da” background_color_gradient_end=”#29c4a9″ background_color_gradient_type=”linear” background_color_gradient_direction=”180deg” background_color_gradient_direction_radial=”center” background_color_gradient_start_position=”0%” background_color_gradient_end_position=”100%” background_color_gradient_overlays_image=”off” parallax=”off” parallax_method=”on” background_size=”cover” background_position=”center” background_repeat=”no-repeat”
- [Events](https://normgroup.org/resources/events/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off”][et_pb_fullwidth_header _builder_version=”3.0.94″ title=”Events” use_background_color_gradient=”on” background_color_gradient_start=”rgba(255,92,57,0.7)” background_color_gradient_end=”rgba(255,173,156,0.7)” background_color_gradient_overlays_image=”on” background_image=”https://normgroup.org/wp-content/uploads/2020/09/327_ZTP_1627-scaled.jpg” text_orientation=”center” header_fullscreen=”off” header_scroll_down=”off” image_orientation=”center” background_layout=”dark” content_orientation=”center” custom_button_two=”off” button_two_icon_placement=”right” custom_button_one=”off” button_one_icon_placement=”right” custom_padding=”25vh||25vh|” /][/et_pb_section][et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text admin_label=”Webinars” _builder_version=”3.0.94″ background_layout=”light”] Webinars Telemedicine, Virtual Visits and Digital E/M Services: an Update For 2020, CPT® and CMS have expanded on the non-face to face services physicians and nonphysician practitioners
- [Event Info](https://normgroup.org/annual-conference/conference-info/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.0.92″][et_pb_fullwidth_header title=”Event Info” background_layout=”dark” text_orientation=”center” _builder_version=”3.0.92″ background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-annual-conference-1.jpg” background_position=”top_center” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;”] [/et_pb_fullwidth_header][/et_pb_section][et_pb_section bb_built=”1″ _builder_version=”3.0.47″][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″][et_pb_text admin_label=”Title” _builder_version=”3.0.94″ background_layout=”light”] Join us for the #2020NORM Conference in Austin, TX! [/et_pb_text][et_pb_text admin_label=”Basic Conf Info – date brochure accommodations shuttle” _builder_version=”3.0.94″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” background_layout=”light”] 2020 NORM Conference Information Hitting
- [2019 Recap](https://normgroup.org/annual-conference/2019recap/) - [et_pb_section bb_built=”1″ fullwidth=”on” _builder_version=”3.0.92″][et_pb_fullwidth_header title=”Event Info” background_layout=”dark” text_orientation=”center” _builder_version=”3.0.92″ background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-annual-conference-1.jpg” background_position=”top_center” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;”] [/et_pb_fullwidth_header][/et_pb_section][et_pb_section bb_built=”1″ _builder_version=”3.0.47″][et_pb_row _builder_version=”3.0.47″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Check out the recap video from our #2019NORM Conference in Grand Rapids, MI! [/et_pb_text][et_pb_video _builder_version=”3.0.94″ src=”https://youtu.be/eurWkB2o0YA” box_shadow_style=”preset2″ image_src=”https://normgroup.org/wp-content/uploads/2019/10/017_ZTP_0963.jpg” /][et_pb_text _builder_version=”3.0.94″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” background_layout=”light”] 2019 NORM Conference Information Exploring
- [2019 Corporate Members](https://normgroup.org/2019-corporate-members/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] More information about our 2019 corporate memberships, contact Tammy Bulger 2019 Corporate Members Diamond Level a Sapphire Level a a Platinum Level G a Gold Level . Silver Level
- [2019 Conference Vendors](https://normgroup.org/annual-conference/2019-conference-vendors/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”1_3″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Exhibitors [/et_pb_text][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Articularis Rheumatology Network AssistRx Bendcare CheckedUp Exagen Diagnostics Healix Infusion Therapy Medexus Pharma Merck MPP Infusion Centers Novartis OI Infustion Services Paychex RxVantage Sandpaper SCIO Management Solutions Senderra SoundRheum Diagnostic United Rheumatology Unlimited Systems Zyno Solutions, LLC GUESTS American Autoimmunce Related Diseases Association (AARDA) Arthritis Foundation
- [Eight Strategies for Organizing your Medical Office](https://normgroup.org/eight-strategies-organizing-medical-office/) - Being the office manager of a busy medical office is a lot like juggling. Every day is a delicate balancing act of complex and challenging tasks, from personnel problems to budget planning and payroll. Without a strategy to stay organized, it's easy to get overwhelmed, creating higher stress levels for you and the entire office.
- [Z - Corporate Member & Sponsor Conference Information](https://normgroup.org/cmsp-conference-information/)
- [2018 Corporate Members](https://normgroup.org/2018-corporate-members/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] More information about our 2018 corporate memberships, contact Tammy Bulger 2018 Corporate Members Diamond Level a Sapphire Level a a Platinum Level G a Gold Level F Silver Level [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
- [2018 Conference Vendors](https://normgroup.org/annual-conference/2018-conference-vendors/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”1_3″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Exhibitors [/et_pb_text][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Bendcare BioReference Laboratories, Inc Clint Pharmaceuticals CVS Speciality Exagen Diagnostics Genalyte, Inc. Healix Infusion Therapy Integrated Medical Systems Inc. Longs Speciality Pharmacy Mallinckrodt Medac Pharma National Healthcare Collections Novartis Pharmaceuticals Corporation (Brand) PatientPoint PhyzData Healthcare Solutions RxVantage Senderra RX Specialty Pharmacy SoundRheum Diagnostic United Rheumatology Zyno
- [Saturday Dinner Registration](https://normgroup.org/saturday-dinner-registration/) - [et_pb_section bb_built=”1″][et_pb_row _builder_version=”3.0.94″ custom_padding=”||40px|”][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Saturday Dinner Registration The table is set and dinner is served for an exclusive dinning experience. This four-course dinner includes: Appetizer, Soup/Salad, Entree, and Dessert [/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row][et_pb_column type=”1_3″][et_pb_code _builder_version=”3.0.94″ module_id=”saturdayDinDin”] Conference Slippers $8,000.00 Conference Slippers quantity Add to cart [/et_pb_code][/et_pb_column][et_pb_column type=”2_3″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Event Details Date: Saturday Oct 6,
- [Bootcamp Trainer Page](https://normgroup.org/bootcamp-trainer-page/)
- [Value of NORM](https://normgroup.org/valueofnormnew/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
- [2017 Conference Vendors](https://normgroup.org/annual-conference/2017-conference-vendors/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”1_3″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Exhibitors [/et_pb_text][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Antares Pharma BioCure Bioventures, LLC Concordance Healthcare Solutions CVS eBlu Solutions Exagen Ferring Pharmaceuticals Healix Infusion Therapy Integrated Medical Systems Inc. intraFusion Mallinckrodt Medac Pharma Outcome Health RxVantage Senderra SoundRheum Diagnostic United Rheumatology Zyno GUESTS Arthritis Foundation Creaky Joints National Infusion Center Association (NICA) RNS [/et_pb_text][/et_pb_column][et_pb_column
- [2015 Conference Vendors](https://normgroup.org/annual-conference/2015-conference-vendors/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” _builder_version=”3.0.92″][et_pb_fullwidth_header _builder_version=”3.0.92″ title=”2015 Conference Vendors” background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-annual-conference-1.jpg” text_orientation=”center” header_fullscreen=”off” header_scroll_down=”off” image_orientation=”center” background_layout=”dark” content_orientation=”center” custom_button_two=”off” button_two_icon_placement=”right” custom_button_one=”off” button_one_icon_placement=”right” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;” background_position=”top_center” /][/et_pb_section][et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”1_3″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Corporate Members Abbvie Amgen BMS Celgene Crealta Crescendo Biosience Curascript Genentech Janssen McKesson MetroMedical Pfizer UCB [/et_pb_text][/et_pb_column][et_pb_column type=”1_3″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Exhibitors ALCOR Scientific American
- [2016 Conference Vendors](https://normgroup.org/annual-conference/2016-conference-vendors/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” _builder_version=”3.0.92″][et_pb_fullwidth_header _builder_version=”3.0.92″ title=”2016 Conference Vendors” background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-annual-conference-1.jpg” text_orientation=”center” header_fullscreen=”off” header_scroll_down=”off” image_orientation=”center” background_layout=”dark” content_orientation=”center” custom_button_two=”off” button_two_icon_placement=”right” custom_button_one=”off” button_one_icon_placement=”right” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;” background_position=”top_center” /][/et_pb_section][et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”1_3″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] Corporate Members Abbvie Amgen BMS Celgene Crescendo Biosience Curascript Genentech Horizon Pharmaceuticals Janssen Lilly McKesson MetroMedical Pfizer UCB [/et_pb_text][/et_pb_column][et_pb_column type=”1_3″][et_pb_text _builder_version=”3.0.94″ background_layout=”light”] EXHIBITORS American
- [2017 Corporate Members](https://normgroup.org/2017-corporate-members/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] More information about our 2017 corporate memberships is available here or contact Tammy Bulger 2017 Corporate Members Diamond Level a Sapphire Level a a Platinum Level G G a Gold Level
- [Corporate Member Conference Information](https://normgroup.org/corporate-member-conference-information/)
- [Exhibitor Conference Information](https://normgroup.org/exhibitor-conference-information/)
- [Vera Dowdle Charity Fund Donation](https://normgroup.org/annual-conference/vera-dowdle-charity-fund-donation/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” _builder_version=”3.0.92″][et_pb_fullwidth_header _builder_version=”3.0.92″ title=”Vera Dowdle Charity Fund Donation” background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-annual-conference-1.jpg” text_orientation=”center” header_fullscreen=”off” header_scroll_down=”off” image_orientation=”center” background_layout=”dark” content_orientation=”center” custom_button_two=”off” button_two_icon_placement=”right” custom_button_one=”off” button_one_icon_placement=”right” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;” background_position=”top_center” /][/et_pb_section][et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Vera Dowdle Charity Fund Donation Through the NORM organization, we are united and stand strong in support to each other as we individually manage our
- [Value of NORM](https://normgroup.org/membership/value-norm/) - [et_pb_section bb_built=”1″ fullwidth=”on” specialty=”off” _builder_version=”3.0.92″][et_pb_fullwidth_header _builder_version=”3.0.92″ title=”Value of NORM” background_image=”https://normgroup.org/wp-content/uploads/2018/01/rheumatology-managers-organization-membership-benefits.jpg” text_orientation=”center” header_fullscreen=”off” header_scroll_down=”off” image_orientation=”center” background_layout=”dark” content_orientation=”center” custom_button_two=”off” button_two_icon_placement=”right” custom_button_one=”off” button_one_icon_placement=”right” custom_css_before=”content:”;||position:absolute;||top:0;||left:0;||right:0;||bottom:0;||background:linear-gradient(180deg,#ff5c39 0%,#ffad9c 100%);||opacity:.7;” custom_css_main_element=”padding:25vh 2%;” background_position=”top_center” /][/et_pb_section][et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Don’t Let Your Practice be the Last to be First NORM Keeps You Informed The VALUE of NORM to Your Practice Countless opportunities to network with
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- [2016 Corporate Members](https://normgroup.org/about/corporatemembers/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] More information about our 2016 corporate memberships is available here or contact Tammy Bulger 2016 Corporate Members Diamond Level Sapphire Level Platinum Level G G G Gold Level G F Silver Level [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
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- [My Account](https://normgroup.org/account/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] My Account If you need to: update your membership information, please complete the form below and click update. pay your yearly dues or your annual conference fee, please use the option in the right column (pink area). enter the members’ only area, just click on members’ only in the navigation bar at top of page. First
- [Gallery 2014](https://normgroup.org/gallery-2014/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Enjoy pictures from our 2014 Conference. Return to main gallery page. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
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- [Gallery 2010](https://normgroup.org/gallery-2010/) - [et_pb_section bb_built=”1″][et_pb_row][et_pb_column type=”4_4″][et_pb_text] Enjoy pictures from the 2010 Conference held in Las Veags, NV Return to main Gallery page. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]
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## Forums

- [General Topics](https://normgroup.org/forums/forum/general-topics/) - Use this category only for topics that do not fit in the existing categories.
- [Issues with Vendors](https://normgroup.org/forums/forum/buy-bill-versus-specialty-pharmacy-acquisition/issues-with-vendors/)
- [Inventory Management](https://normgroup.org/forums/forum/buy-bill-versus-specialty-pharmacy-acquisition/inventory-management/)
- [Buy and Bill Versus Specialty Pharmacy Acquisition](https://normgroup.org/forums/forum/buy-bill-versus-specialty-pharmacy-acquisition/)
- [Inter-office Processes](https://normgroup.org/forums/forum/coordination-of-care/inter-office-processes/)
- [Outside Referrals](https://normgroup.org/forums/forum/coordination-of-care/outside-referrals/)
- [Coordination of Care](https://normgroup.org/forums/forum/coordination-of-care/)
- [Foundations](https://normgroup.org/forums/forum/revenue-cycle-management-biologics/foundations/)
- [Copay Assistance](https://normgroup.org/forums/forum/revenue-cycle-management-biologics/copay-assistance/)
- [Revenue Cycle Management of Biologics](https://normgroup.org/forums/forum/revenue-cycle-management-biologics/)
- [Release of Information/Medical Records](https://normgroup.org/forums/forum/payer-issues/release-information-medical-records/)
- [Denials and Appeals](https://normgroup.org/forums/forum/payer-issues/denials-and-appeals/)
- [Payer Issues](https://normgroup.org/forums/forum/payer-issues/)
- [Benefits Investigations](https://normgroup.org/forums/forum/benefits-investigations/)
- [Prior Authorization Processes](https://normgroup.org/forums/forum/prior-authorization-processes/)

## Topics

- [NORM CONFERENCE ATTENDEES](https://normgroup.org/forums/topic/norm-conference-attendees/) - The Janssen Pharmaceuticals (Johnson & Johnson) Rheumatology Medical Science Liaison team would like to invite biocoordinators to attend a sponsored dinner to gather your valuable insight regarding information tools and our strategy. Join us for dinner and a short presentation on the role of a Medical Science Liaison followed by some insight gathering questions. Details
- [Simponi Aria Infusion](https://normgroup.org/forums/topic/simponi-aria-infusion/) - I have a huge issue :(… We have a patient that came in for her infusion and the doctor’s order states 200mg, but the nurse infused 250mg. This a commercial BCBS plan, so it requires a prior auth. Has anyone ever had this happen and if so, how did you handle? I have not billed
- [Benefit Investigation](https://normgroup.org/forums/topic/benefit-investigation/) - Just a reminder that some plans renew their policies July 1. I would rerun benefits for these patient's to make sure they are aware of the deductibles and co-insurances that may start over as of this day.
- [Insurance commissioner](https://normgroup.org/forums/topic/insurance-commissioner/) - Are you having problems getting your infusion claims paid, or a denial overturned that was submitted correctly? A good resource for your commercial plans is the insurance commissioner for your state. I have personally had to use our commissioner for numerous claims that were denied 2nd level appeal, the insurance commissioner fought for us and
- [Port Flush](https://normgroup.org/forums/topic/port-flush/) - We have a patient that has a port and needs to be flushed. We are going to start her on Benlysta, but she needs her port flushed while we wait on her labs. Any advise from others that have a patient or knowledge about infusing/flushing a patient with a port? Thank you, Dorothy
- [Medicare MACs misreading NDC codes](https://normgroup.org/forums/topic/medicare-macs-misreading-ndc-codes/) - *** NO PHI *** HI *memo to United Rheum MSO/excerpts*, ... this entails at least 5 calendar years 2017-2021, more than one MAC where ours is Novitas, and therefore greatly over 5 U.S. states. Of the tens of millions of dollars short funded to Providers (thousands of dollars short per one claim in many cases,
- [Delays In Payments During The Pandemic](https://normgroup.org/forums/topic/delays-in-payments-during-the-pandemic/) - In Los Angeles, CA here and I'm seeing delays in payments on our biologic claims about 20% of the time, as it relates to our commercial payors, namely Blue Shield FEP, which can adversely impact our revenue cycle management. How many of you know that you can reach out to your biologic vendors and ask
- [Medicare claims held pending congressional action to suspend 2% sequester cuts](https://normgroup.org/forums/topic/medicare-claims-held-pending-congressional-action-to-suspend-2-sequester-cuts/) - CMS Update - 5/30/2021 Anticipating possible congressional action to extend the moratorium on the 2% sequester cut to all Medicare payments, the Centers for Medicare & Medicaid Services announced that they have instructed Medicare administrative contractors to hold all claims with dates of service on or after April 1, 2021, for a short period.
- [Blue Shield Claims During The Pandemic](https://normgroup.org/forums/topic/blue-shield-claims-during-the-pandemic/) - I'm in Los Angeles, CA here and am seeing a trend on our Blue Shield of CA claims....... We have 10-15 Blue Shield claims coming back each month, 30 days after Blue Shield receives the claim, to request the medical record; even though the claim has a prior auth in place. Once I send them
- [Managing SP/Buy and Bill](https://normgroup.org/forums/topic/managing-sp-buy-and-bill/) - In 2021 where you seeing an uptake in mandatory SP? Which plans were you seeing this changes? Please share
- [Blizzard](https://normgroup.org/forums/topic/blizzard/) - Many of us have felt the full force of Blizzards from Texas to the Northeast. But Biologic Coordinators also faced a different type of blizzard. The blizzard of reverification of benefits for all our patients on biologics. Many changes were put in place this years with requirement changes of Biosimilars for UHC. However, many have
- [Optum Pay](https://normgroup.org/forums/topic/optum-pay/) - Optum Pay has retracted the fee that went into affect on March 1st. You may have seen a fee of 1/2 percent being charge which allowed you total access to details of your payments for some UHC plans. Good News - Many NORM members, as well as advocacy groups, voiced our strong opposition to this
- [WELCOME](https://normgroup.org/forums/topic/welcome/) - Welcome to all our new/returning members. We hope this is a place you can share your wins and frustrations with your peers. Looking forward to hearing from you.
- [UHC Telehealth Billing](https://normgroup.org/forums/topic/uhc-telehealth-billing/) - We are getting denied on Telehealth for UHC. As of January 1, 2021 they are requiring no modifier and 02 place of service. However we are starting to see denials on AARP crossover from Medicare. Is anyone else seeing this happening in their office?
- [Medicare Funding Resource](https://normgroup.org/forums/topic/medicare-funding-resource-2/) - Hey everyone! With the growing number of Medicare Advantage patients, we’re always in need of funding assistance for patients needing assistance for infusions and in-office procedures. Here are some resources for Medicare/Tricare patients that might be helpful. https://www.medicarerights.org/fliers/Help-With-Drug-Costs/copay_charities.pdf?nrd=1 Hope this helps!!
- [Medicare Funding Resource](https://normgroup.org/forums/topic/medicare-funding-resource/) - Hey everyone! With the growing number of Medicare Advantage patients, we're always in need of funding assistance for patients needing assistance for infusions and in-office procedures. Here are some resources for Medicare/Tricare patients that might be helpful. https://www.medicarerights.org/fliers/Help-With-Drug-Costs/copay_charities.pdf?nrd=1 Hope this helps!!
- [UHC New Policy](https://normgroup.org/forums/topic/uhc-new-policy/) - I'd like to share a forum update presented by Jay Salliotte, the current NORM President. I wanted to share a post by Jay Salliotte, the new NORM President: Hi NORM Nation- Several board members are receiving news of a major policy switch regarding UHC and IV Biologics from industry partners. The consistent interpretation we hear
- [Prolia](https://normgroup.org/forums/topic/prolia/) - Does anyone have a form you can share that has all the questions needed to ask the patients prior to submitting the PA?
- [Simponi Aria max units](https://normgroup.org/forums/topic/simponi-aria-max-units/) - Has anyone had denials from Medicare(NGS) for Simponi Aria max units? Its a edit where Medicare is saying its a medically unlikely event (MUE). Our patient is a larger man and his dose is over 300. For his weight he needed 350 units and medicare denied all of them!!! I have reported to Janssen but

## Replies

- [](https://normgroup.org/forums/reply/7828/) - Forum : Biosimilars -- This is a follow on from the Regular NORM Forum that I think is compelling in the Biologic Coordinator's Forum (Original Topic : Changing from Remicade to Inflectra for Regence's patients) 11/22/2021 ** Disclaimer: I am not an Attorney but must deal with apparent legal issues regularly. Nothing that I allege
- [](https://normgroup.org/forums/reply/7488/) - Also mid year one of our local insurance HMO's is requiring a switch to biosimilar after JUly 1st or when current authorization expires. I'm curious to see how other offices are handling forcing switch if the patient has been on current therapy for a long time and doing well. Do you try it for a
- [](https://normgroup.org/forums/reply/7383/) - You are very welcome. Please reach out if you need more help
- [](https://normgroup.org/forums/reply/7382/) - Hi Melissa, Thank you for the information. I sent the claim in and they paid the 96523, but bundled the heparin. Once again thank you for your help!
- [](https://normgroup.org/forums/reply/7381/) - Dorothy, We didn't get paid for the flushing of the port, we did do it every time though. That being said it could have been that particular patient's plan. I would call the insurance and get benefits for the flush. I hope this helps....
- [](https://normgroup.org/forums/reply/7380/) - Hi Melissa, Patient is new to our practice from out of state. Patient is already on Benlysta next infusion is due in June, however she needs to have her port flushed for maintenance. Flushing with heparin billing 96523 and J1642. She had the port placed out of state.
- [](https://normgroup.org/forums/reply/7378/) - Dorothy are you currently flushing her port with a different medication? Or are you starting new? Who put in the port?
- [](https://normgroup.org/forums/reply/7288/) - We are seeing a similar issue in CT. I send records with every BCBS claim and it is still denying for no PA or medical records needed. After calling we are getting paid correctly, however it is taking 30-45 days for the denial and then another 30 days for payment.
- [](https://normgroup.org/forums/reply/7287/) - I am glad that they are holding claims and not recouping in a year....
- [](https://normgroup.org/forums/reply/7286/) - I have not seen any denials from AARP crossover claims. I would fight it.
- [](https://normgroup.org/forums/reply/7285/) - Most of our mandated plans are employer funded Blue Cross Blue Shield and Cigna. Has anyone seen any others?
- [](https://normgroup.org/forums/reply/6132/) - We had Medicare do this for an Actemra patient. Max does is 800mg for Actemra.
- [](https://normgroup.org/forums/reply/6073/) - Hi Everyone I have had trouble logging in to the forum so I am just now getting to respond. I have a patient on 7 vials of Aria with UHC. They pay for 6 and deny the amount for one vial and I have to go online and do a reconsideration EACH time and they
- [](https://normgroup.org/forums/reply/6059/) - We have one large bcbs state health plan (South Carolina) patient that I recently noticed this with. It was done previously last year with her as well, but we appealed it and they paid correctly for almost a year until her last infusion in November. We have appealed again and are waiting on a response.
- [](https://normgroup.org/forums/reply/6040/) - Yes--I am just reading this now as I see recent postings in NORM about this forum and totally forgot I belong to it since March of this year. I have two letters I can submit to this forum, from ACR to Correct Coding Solutions (they administer the edits) and the Correct Coding Solutions answer to
- [](https://normgroup.org/forums/reply/5923/) - Sorry everyone. This was supposed to be on the Community Forum for Biologic Coordinators.

## Products

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- [Add-Ons for Existing 2018 Exhibitors or Sponsors](https://normgroup.org/product/add-ons-existing-2018-exhibitors-sponsors/) - 2018 Additional Items for Existing Exhibitors or Sponsors
- [RDIF Credit Card Holder](https://normgroup.org/product/rdif-credit-card-holder/) - This credit card holder protects your information from identity thieves.
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## Testimonials

- [Cheryl Piambino, Kenneth E. Bresky, DO](https://normgroup.org/testimonials/cheryl-piambino-kenneth-e-bresky/) - Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely
- [Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates](https://normgroup.org/testimonials/paul-h-caldron-facp-facr-mba-arizona-arthritis-rheumatology-associates/) - As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of
- [Michael S. Rosen M.D., Chester County Rheumatology PC](https://normgroup.org/testimonials/michael-s-rosen-m-d-chester-county-rheumatology-pc/) - In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices. NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that

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- [rheumatologists](https://normgroup.org/tag/rheumatologists/)
- [office managers](https://normgroup.org/tag/office-managers/)
- [collecting payments](https://normgroup.org/tag/collecting-payments/)
- [insurance](https://normgroup.org/tag/insurance/)
- [co-pays](https://normgroup.org/tag/co-pays/)
- [patient portal](https://normgroup.org/tag/patient-portal/)
- [medical offices](https://normgroup.org/tag/medical-offices/)
- [medical office management](https://normgroup.org/tag/medical-office-management/)
- [reducing medical office wait times](https://normgroup.org/tag/reducing-medical-office-wait-times/)
- [social media](https://normgroup.org/tag/social-media/)
- [blogging](https://normgroup.org/tag/blogging/)
- [social media for rheumatology](https://normgroup.org/tag/social-media-for-rheumatology/)
- [blogging for rheumatology](https://normgroup.org/tag/blogging-for-rheumatology/)
- [healthy living](https://normgroup.org/tag/healthy-living/)
- [tips for office managers](https://normgroup.org/tag/tips-for-office-managers/)
- [healthy living for office managers](https://normgroup.org/tag/healthy-living-for-office-managers/)
- [patient satisfaction surveys](https://normgroup.org/tag/patient-satisfaction-surveys/)
- [patient surveys](https://normgroup.org/tag/patient-surveys/)
- [patient feedback](https://normgroup.org/tag/patient-feedback/)
- [Facebook](https://normgroup.org/tag/facebook/)
- [Facebook support groups](https://normgroup.org/tag/facebook-support-groups/)
- [Rheumatic Disease Awareness Month](https://normgroup.org/tag/rheumatic-disease-awareness-month/)
- [healthy practice manager](https://normgroup.org/tag/healthy-practice-manager/)
- [Stress Reducers](https://normgroup.org/tag/stress-reducers/)
- [Stress](https://normgroup.org/tag/stress/)
- [Stress at the workplace](https://normgroup.org/tag/stress-at-the-workplace/)
- [NORM](https://normgroup.org/tag/norm/)
- [Patient technology](https://normgroup.org/tag/patient-technology/)
- [technology](https://normgroup.org/tag/technology/)
- [telehealth](https://normgroup.org/tag/telehealth/)
- [telehealth options](https://normgroup.org/tag/telehealth-options/)
- [Staying healthy at work](https://normgroup.org/tag/staying-healthy-at-work/)
- [Healthy hacks](https://normgroup.org/tag/healthy-hacks/)
- [Marketing for Office Managers](https://normgroup.org/tag/marketing-for-office-managers/)
- [Marketing](https://normgroup.org/tag/marketing/)
- [Marketing Dos and Donts](https://normgroup.org/tag/marketing-dos-and-donts/)
- [comfort food](https://normgroup.org/tag/comfort-food/)
- [work lunch](https://normgroup.org/tag/work-lunch/)
- [remote experiences](https://normgroup.org/tag/remote-experiences/)
- [holidays](https://normgroup.org/tag/holidays/)
- [holiday hours](https://normgroup.org/tag/holiday-hours/)
- [practice hour policies](https://normgroup.org/tag/practice-hour-policies/)
- [online intake forms](https://normgroup.org/tag/online-intake-forms/)
- [negative patient reviews](https://normgroup.org/tag/negative-patient-reviews/)
- [responding to negative reviews](https://normgroup.org/tag/responding-to-negative-reviews/)
- [holiday marketing](https://normgroup.org/tag/holiday-marketing/)
- [Enhancing patients experience](https://normgroup.org/tag/enhancing-patients-experience/)
- [Rheumatology Website](https://normgroup.org/tag/rheumatology-website/)
- [2021 Goals in Rheumatology](https://normgroup.org/tag/2021-goals-in-rheumatology/)
- [Patient compassion](https://normgroup.org/tag/patient-compassion/)
- [social media to build trust](https://normgroup.org/tag/social-media-to-build-trust/)
- [social media content for rheumatology](https://normgroup.org/tag/social-media-content-for-rheumatology/)
- [self-care](https://normgroup.org/tag/self-care/)
- [self-care hacks](https://normgroup.org/tag/self-care-hacks/)
- [life hacks](https://normgroup.org/tag/life-hacks/)
- [patient cancellations](https://normgroup.org/tag/patient-cancellations/)
- [making the best of patient cancellations](https://normgroup.org/tag/making-the-best-of-patient-cancellations/)
- [cancellation policies](https://normgroup.org/tag/cancellation-policies/)
- [collection rates](https://normgroup.org/tag/collection-rates/)
- [improving collection rates](https://normgroup.org/tag/improving-collection-rates/)
- [chronic conditions](https://normgroup.org/tag/chronic-conditions/)
- [helping patients between visits](https://normgroup.org/tag/helping-patients-between-visits/)
- [building the practice patient relationship](https://normgroup.org/tag/building-the-practice-patient-relationship/)
- [Regardless of what you have been told](https://normgroup.org/tag/regardless-of-what-you-have-been-told/)
- [Attract New Patients](https://normgroup.org/tag/attract-new-patients/)
- [front office](https://normgroup.org/tag/front-office/)
- [front desk staff](https://normgroup.org/tag/front-desk-staff/)
- [office ergonomic](https://normgroup.org/tag/office-ergonomic/)
- [testimonials](https://normgroup.org/tag/testimonials/)
- [patient testimonials](https://normgroup.org/tag/patient-testimonials/)
- [Reducing Wait Times](https://normgroup.org/tag/reducing-wait-times/)
- [Handling burnout](https://normgroup.org/tag/handling-burnout/)
- [Why patients leave](https://normgroup.org/tag/why-patients-leave/)
- [keeping patients happy](https://normgroup.org/tag/keeping-patients-happy/)
- [Managing a medical office](https://normgroup.org/tag/managing-a-medical-office/)
- [Practice Makeover](https://normgroup.org/tag/practice-makeover/)
- [marketing with instagram](https://normgroup.org/tag/marketing-with-instagram/)
- [social media marketing](https://normgroup.org/tag/social-media-marketing/)
- [office design](https://normgroup.org/tag/office-design/)
- [Website Presence](https://normgroup.org/tag/website-presence/)
- [Spring cleaning](https://normgroup.org/tag/spring-cleaning/)
- [spring cleaning your medical your medical office](https://normgroup.org/tag/spring-cleaning-your-medical-your-medical-office/)
- [Disaster Preparedness](https://normgroup.org/tag/disaster-preparedness/)
- [Healthy Office Snacks](https://normgroup.org/tag/healthy-office-snacks/)
- [Optimizing Patient Scheduling](https://normgroup.org/tag/optimizing-patient-scheduling/)
- [Preventive Services](https://normgroup.org/tag/preventive-services/)
- [health life hacks](https://normgroup.org/tag/health-life-hacks/)
- [patient complaints](https://normgroup.org/tag/patient-complaints/)
- [handling patient complaints](https://normgroup.org/tag/handling-patient-complaints/)
- [patients and technology](https://normgroup.org/tag/patients-and-technology/)
- [staff meetings](https://normgroup.org/tag/staff-meetings/)
- [Billing and payments](https://normgroup.org/tag/billing-and-payments/)
- [Negative reviews](https://normgroup.org/tag/negative-reviews/)
- [Staff wellness](https://normgroup.org/tag/staff-wellness/)
- [Text messaging](https://normgroup.org/tag/text-messaging/)
- [Working Remotely](https://normgroup.org/tag/working-remotely/)
- [Work and Life During the Holidays](https://normgroup.org/tag/work-and-life-during-the-holidays/)
- [Holiday Message](https://normgroup.org/tag/holiday-message/)
- [Celebrating the Holidays](https://normgroup.org/tag/celebrating-the-holidays/)
- [Preparing your Patients for Treatment](https://normgroup.org/tag/preparing-your-patients-for-treatment/)
- [New Year's Resolutions](https://normgroup.org/tag/new-years-resolutions/)
- [engage patients with technology](https://normgroup.org/tag/engage-patients-with-technology/)
- [Care Experience](https://normgroup.org/tag/care-experience/)
- [Medical Practice Space](https://normgroup.org/tag/medical-practice-space/)
- [Search Engine Optimization](https://normgroup.org/tag/seo/)
- [Digital Communication](https://normgroup.org/tag/digital-communication/)
- [overwhelming feelings](https://normgroup.org/tag/overwhelming-feelings/)
- [Waiting Room](https://normgroup.org/tag/waiting-room/)
- [Waiting Room Design](https://normgroup.org/tag/waiting-room-design/)
- [Marketing Trends](https://normgroup.org/tag/marketing-trends/)
- [Healthcare Marketing Trends](https://normgroup.org/tag/healthcare-marketing-trends/)
- [Mental Health](https://normgroup.org/tag/mental-health/)
- [Employees’ Mental Health](https://normgroup.org/tag/employees-mental-health/)
- [Medical Marketing](https://normgroup.org/tag/medical-marketing/)
- [happy patients](https://normgroup.org/tag/happy-patients/)
- [SEO marketing](https://normgroup.org/tag/seo-marketing/)
- [summer vacations](https://normgroup.org/tag/summer-vacations/)
- [Blogging Tips](https://normgroup.org/tag/blogging-tips/)
- [retaining staff](https://normgroup.org/tag/retaining-staff/)
- [battle burnout](https://normgroup.org/tag/battle-burnout/)
- [burnout](https://normgroup.org/tag/burnout/)
- [Practice Managers](https://normgroup.org/tag/practice-managers/)
- [cybersecurity](https://normgroup.org/tag/cybersecurity/)
- [private practice](https://normgroup.org/tag/private-practice/)
- [Holiday](https://normgroup.org/tag/holiday/)
- [Medical Practice](https://normgroup.org/tag/medical-practice/) - Medical Practice
- [Support Patients](https://normgroup.org/tag/support-patients/) - Support Patients
- [Practice Management](https://normgroup.org/tag/practice-management/)
- [New Year](https://normgroup.org/tag/new-year/)
- [Difficult patients](https://normgroup.org/tag/difficult-patients/)
- [g2211](https://normgroup.org/tag/g2211/)
- [lupus](https://normgroup.org/tag/lupus/)
- [education](https://normgroup.org/tag/education/)
- [patient transfers](https://normgroup.org/tag/patient-transfers/)
- [Patient access information](https://normgroup.org/tag/patient-access-information/)
- [RA](https://normgroup.org/tag/ra/)
- [Juvenile Arthritis](https://normgroup.org/tag/juvenile-arthritis/)
- [Juvenile Arthritis Awareness Month](https://normgroup.org/tag/juvenile-arthritis-awareness-month/)

## Topic Tags

- [Copay Assistance](https://normgroup.org/forums/topic-tag/copay-assistance/)
- [Optum Pay](https://normgroup.org/forums/topic-tag/optum-pay/)
- [Medicare-Actemra](https://normgroup.org/forums/topic-tag/medicare-actemra/)
- [Non Medical Switching; Biosimilars; Cigna](https://normgroup.org/forums/topic-tag/non-medical-switching-biosimilars-cigna/)

## Product categories

- [Sponsorships](https://normgroup.org/product-category/sponsorships/)
- [Uncategorized](https://normgroup.org/product-category/uncategorized/)