Meet the NORM Board Members

As the daughter of two long-time practice administrators, Kelli grew up with an understanding of the necessity of providing quality management for patient care and its role in patient success. Though she did not intend to become an administrator at first, in 2012, she accepted a supporting administrative role at Arthritis Consultants, PA and fell in love with the staff camaraderie and the patients at the practice. When offered the role to step up as administrator of the practice and it’s 6-chair infusion suite, she accepted gladly. Kelli holds a BA in Journalism and Mass Communications with an emphasis on Public Relations from the University of South Carolina and an MBA from Southern Wesleyan University. Not resting on her laurels, Kelli has additional certifications as a Physician Practice Manager and Rheumatology Management Specialist and is looking to add a few more certifications under her belt soon.  She is always looking for new ways to grow and serve the patient community who trusts their care to Arthritis Consultants.

Liz Schultz, CMPE, Practice Manager for Salem Rheumatology & Infusions in Salem, Oregon, has been working in rheumatology since 2006, overseeing all aspects of office and infusion management. During that time, she had transitioned ownership of the practice twice and added providers.  As a small private practice rheumatology office, she knows that managing the revenue cycle, office expenses and staff is vital to the continued success of small offices.  Her greatest passion is working with her patients to help them afford their medications to achieve the quality of life they deserve. 

When not working in the office, Liz enjoys hiking, camping, gardening, and spending time with her family.

Michelle Owen is the Operations Manager for Arthritis & Rheumatology Associates of Palm Beach a ten provider Rheumatology practice in South Florida. She has been in her present role since 2008.

Her responsibilities include overseeing the day to day operations of the practice which include in office infusion and self-injectable medication verification and prior authorization. Michelle is a Certified Professional Coder with experience in appeals, reviews, physician chart document auditing. She also specializes in CMS’s changing payment models.

Shari has over 30 years of experience in private healthcare, beginning her career in the early 1990s as a medical records clerk. Throughout her career, she has gained extensive experience in all aspects of medical practice operations, transitioning from medical records to front desk reception and eventually overseeing billing operations for a six-provider OB-GYN practice.

In 2004, Shari earned her Certified Professional Coder (CPC) credential, followed by her Certified Rheumatology Coder (CRHC) credential in 2011.

In 2009, she joined a 14-provider rheumatology practice in Columbus, Ohio, serving as Office Manager. During her tenure, she developed extensive expertise in practice management, revenue cycle operations, staff leadership, and the unique challenges of managing a busy specialty medical practice.

In 2024, Shari and her husband relocated to the Myrtle Beach area, where she joined Carolina Rheumatology and Neurology as Practice Administrator.

With more than three decades of healthcare experience, Shari brings a wealth of knowledge, strong leadership skills, and a deep understanding of medical practice operations. She is dedicated to supporting providers and staff, improving operational efficiency, and ensuring the continued success of the practice.