NORM Executive Director
Ms. Zlatkus has been the Practice Manager for Chester County Rheumatology in West Chester, Pennsylvania for 24+ years. Ms. Zlatkus’s responsibilities included all aspects of the practice, including Human Resources, Infusion Services, Drug Purchasing, Inventory Management, Benefit Investigation as well as the Prior Authorization process. Chester County Rheumatology’s staff is comprised of strong patient advocates who fight for our physician’s and patients’ treatment choices and assist our patients on all aspects of insurance education and affordability.
Ms. Zlatkus is the immediate Past-President of NORM (National Organization of Rheumatology Management). She has serves on the NORM Education Committee as well as the Advocacy and Healthcare Policy Committee. During her tenure with NORM, both as President and while serving on the board) she has been active in supporting patient advocacy on Capitol Hill in Washington, DC. Ms. Zlatkus is a Certified Practice Manager, certified Rheumatology Management Specialist, certified Rheumatology Coder, trained in Lean in Healthcare.
When she is not working, you will find Ms. Zlatkus spending time with her family, having a passion for crafts, and listening to books on tape.
Austin stepped into the world of NORM back in 2017 to assist in the annual conference. He worked with NORM over the past couple of years as a Communication and Social Media Specialist and assisted in maintaining NORM’s public brand and image.
Austin has now become the Operations Manager for NORM and coordinates internal and external communications, handles graphic design, event planning, website development, and marketing for NORM and NORM Ventures.
Jay Salliotte (pronounced like Sally-yacht) comes to rheumatology practice management via a road less traveled. Before moving toward a career in medical administration, Jay worked as a professional fundraiser for non-profit organizations including hospice, higher education, and social services. Before that, he worked in the information technology profession and has the Y2K battle scars to prove it. Despite this unorthodox path, Jay relies heavily on his past experiences in organizational administration, process improvement, strategic planning, accounting, and human resources to manage the medical practice he co-owns with his wife Dr. Monika Mohan. Jay continues to get more involved with rheumatology initiatives around the country and is determined to give back to organizations like NORM which have given so much professional help to him. He is also a member of a few pharma-sponsored practice management speakers bureaus. Jay has served on many non-profit boards & committees in both the professional and community realms. He is no stranger to volunteer boards and understands the great responsibility elected leaders accept…to be good stewards of the organization. Jay has a master’s degree in Business Administration from the Broad Graduate School of Management at Michigan State University and a bachelor’s degree in Organization Studies from the University of Michigan, Ann Arbor. He lives in Okemos, Michigan with his wife and daughter, Maya. Jay enjoys: traveling with his family, watching college sports, and trying new culinary experiences.
Alyssa stepped into the world of NORM while working under the current executive director, Andrea Zlatkus. She has helped the education committee design various presentations over the years including the disease workbook and year of compliance. In 2018, she began attending the yearly conference to assist with registration, set-up of sessions, and direction of attendees. She hopes to continue on this path, planning and creating projects chosen by NORM committees to share their knowledge with the membership.
Communication and Digital Media Specialist
Ravshan started with NORM in 2022 to assist with social media and the annual conference. He has worked with NORM for the past year as a Communication and Digital Media Specialist and has assisted in maintaining NORM’s public brand and image. He coordinates internally to assist with graphic design, event planning, website editing, and marketing for NORM.
Communication and Digital Media Specialist
Giancarlo started with NORM in 2022 to assist with social media as a Communication and Digital Media Specialist. He has worked with NORM for the past year and has assisted in maintaining NORM’s public brand and image through social media graphics and videos. He coordinates internally to assist with graphic design, video editing, website editing, and marketing for NORM.