Our Team

Ms. Zlatkus has been the Practice Manager for Chester County Rheumatology in West Chester, Pennsylvania for 24+ years.  Ms. Zlatkus’s responsibilities included all aspects of the practice, including Human Resources, Infusion Services, Drug Purchasing, Inventory Management, Benefit Investigation as well as the Prior Authorization process.  Chester County Rheumatology’s staff is comprised of strong patient advocates who fight for our physician’s and patients’ treatment choices and assist our patients on all aspects of insurance education and affordability.

Ms. Zlatkus is the immediate Past-President of NORM (National Organization of Rheumatology Management).  She has serves on the NORM Education Committee as well as the Advocacy and Healthcare Policy Committee.  During her tenure with NORM, both as President and while serving on the board) she has been active in supporting patient advocacy on Capitol Hill in Washington, DC.  Ms. Zlatkus is a Certified Practice Manager, certified Rheumatology Management Specialist, certified Rheumatology Coder, trained in Lean in Healthcare.

When she is not working, you will find Ms. Zlatkus spending time with her family, having a passion for crafts, and listening to books on tape.

Jay Salliotte (pronounced like Sally-yacht) comes to rheumatology practice management via a road less traveled. Before moving toward a career in medical administration, Jay worked as a professional fundraiser for non-profit organizations including hospice, higher education, and social services. Before that, he worked in the information technology profession and has the Y2K battle scars to prove it. Despite this unorthodox path, Jay relies heavily on his past experiences in organizational administration, process improvement, strategic planning, accounting, and human resources to manage the medical practice he co-owns with his wife Dr. Monika Mohan. Jay continues to get more involved with rheumatology initiatives around the country and is determined to give back to organizations like NORM which have given so much professional help to him. He is also a member of a few pharma-sponsored practice management speakers bureaus. Jay has served on many non-profit boards & committees in both the professional and community realms. He is no stranger to volunteer boards and understands the great responsibility elected leaders accept…to be good stewards of the organization. Jay has a master’s degree in Business Administration from the Broad Graduate School of Management at Michigan State University and a bachelor’s degree in Organization Studies from the University of Michigan, Ann Arbor. He lives in Okemos, Michigan with his wife and daughter, Maya. Jay enjoys: traveling with his family, watching college sports, and trying new culinary experiences.

Ravshan started with NORM in 2022 to assist with social media and the annual conference. He has worked with NORM for the past year as a Communication and Digital Media Specialist and has assisted in maintaining NORM’s public brand and image. He coordinates internally to assist with graphic design, event planning, website editing, and marketing for NORM.