Meet the NORM Board Members
Michelle Owen, President
Arthritis and Rheumatology of Palm Beach | Boynton Beach, FL
Michelle Owen is the Operations Manager for Arthritis & Rheumatology Associates of Palm Beach a ten provider Rheumatology practice in South Florida. She has been in her present role since 2008.
Her responsibilities include overseeing the day to day operations of the practice which include in office infusion and self-injectable medication verification and prior authorization. Michelle is a Certified Professional Coder with experience in appeals, reviews, physician chart document auditing. She also specializes in CMS’s changing payment models.
Kelli Kelleher, Vice President
Arthritis Consultants, PA | Columbia, SC
As the daughter of two long time practice administrators, Kelli grew up with an understanding of the necessity of providing quality management for patient care and its role in patient success. Though she did not intend to become an administrator at first, eight years ago she accepted a supporting administrative role at Arthritis Consultants, PA and fell in love with the staff camaraderie and the patients at the practice. When offered the role to step up as administrator of the practice and it’s 6-chair infusion suite, she accepted gladly. Kelli holds a BA in Journalism and Mass Communications with an emphasis on Public Relations from the University of South Carolina and an MBA from Southern Wesleyan University. Not resting on her laurels, Kelli has additional certifications as a Physician Practice Manager and Rheumatology Management Specialist and is looking to add a few more certifications under her belt soon. She is always looking for new ways to grow and serve the patient community who trust their care to Arthritis Consultants.
Katie Taylor, Treasurer
Carondelet Rheumatology | Kansas City, MO
Katie Taylor is a Kansas City native and has 18 years of experience working in private practice. She started in Medical Billing and worked in every nonclinical department at her internal Medicine/Subspecialty group. Katie joined the leadership team in 2010 and has managed Reception, Call Center/Scheduling Department, Billing Department Director, and managed multiple facilities as an Office Manager. She has been exposed to Rheumatology since 2008 and has been the Rheumatology manager since 2014. In 2017, Carondelet Rheumatology, was opened as a standalone Rheumatology Practice and division of Signature Medical Group. Katie manages A-Z operations in her practice with one Rheumatologist, two advanced practitioners, and a 6-chair infusion suite. Katie is certified in Rheumatology Coding, Medical Practice Management, and Rheumatology Practice Management. Katie is very passionate about Rheumatology and the difference her team makes in the lives of their patients. She serves on an Amgen Speaker’s bureau, has spoken as a guest at the Arthritis Foundation’s national conference, and is a Co Chairman for Norm’s Membership committee. In her personal life Katie spends her time mothering her 15-year-old son, spending time with her family, and creating adventures everywhere she goes!
Deborah Fronsoe, Secretary
Tristate Arthritis & Rheumatology | Crestview Hills, KY
Debbi Fronsoe is the Practice Administrator for Tristate Arthritis & Rheumatology in Crestview Hills, KY (Northern KY/Cincinnati area). She started her career here in 2019 as the Insurance/Billing Manager and started her dream job of Practice Administrator in January, 2022.
Tristate Arthritis & Rheumatology has 8 providers, 8 infusion chairs, 1 injection chair, and a Physical Therapy Department. She earned her Associate of Technical Studies in 2012 and Associate of Applied Science in 2014 at The University of Cincinnati. She obtained her CPC through AAPC in 2012, CRHC through AAPC in 2020, CMPM through sponsorship from NORM in 2021 and CPMA through AAPC in 2021. Along with being on the NORM Board, Debbi is also serving on the Payer Committee. She is honored to serve the membership of NORM as a board member.
Debbi manages the daily operations which include the payroll, financials, human resources, compliance, staff training, manages the Insurance/Billing Department and the Front Office. She currently manages 28 staff members and is in the process of transitioning the practice from a non-integrated separate PM and EMR to one system, EPIC.
In her spare time, Debbi enjoys spending time with her family, camping, and traveling.
Nancy Ellis, Past President
Piedmont Arthritis Clinic | Greenville, SC
The daughter of a physician and a nurse anesthetist, Nancy Ellis was destined for a career in medicine. Rather than practice it however, Nancy chose to manage it.
Nancy’s education and certifications include a Masters in Health Administration and an MBA from the University of Alabama at Birmingham, as well as a BA in Psychology from the University of Tampa. Additionally, she is a board Certified Healthcare Executive from the American College of Healthcare Executives. In 2018, she earned her certification as a Certified Rheumatology Coder through sponsorship from NORM.
Since August 2009, Nancy has served as the Practice Administrator for Piedmont Arthritis Clinic in Greenville, SC where she has overall operational management of the five-provider rheumatology practice and infusion center. Her diverse background experience ranges from being Vice President of Alternative Delivery Services at Coosa Valley Baptist and Citizens Baptist Medical Centers in Talladega County, AL to Office Manager of a solo OB/GYN practice.
Nancy also has served as Financial Manager over nine business units for Anmed Home Care Services in Anderson, SC. Her career has included being Practice Manager for Cancer Centers of the Carolinas and Orthopaedic Center of the Carolinas, both of which operated multiple practice sites in the Upstate.
Nancy’s passion is to achieve the ideal medical practice model through continuous process improvements in administrative efficiencies, quality of care, and doctor/patient relationships.
Liz Schultz, Director
Salem Rheumatology & Infusions | Salem, OR
Liz Schultz, CMPE, Practice Manager for Salem Rheumatology & Infusions in Salem Oregon, has been working in rheumatology for 16 years, overseeing all aspects of office and infusion management. During that time, she had transitioned ownership of the practice twice and added providers. As a small private practice rheumatology office, she knows that managing the revenue cycle, office expenses and staff is vital to the continued success of small offices. Her greatest passion is working with her patients to help them afford their medications to achieve the quality of life they deserve.
When not working in the office, Liz enjoys hiking, camping, gardening, and spending time with her family.
Stacy Yonker, Director
Sarasota Arthritis Centers | Sarasota, FL
Stacy Yonker is the Chief Executive Officer of Sarasota Arthritis Center and has worked in the Rheumatology field since 2015. Currently, she oversees overall operations of the multi-location, 12 provider practice. Starting at her practice as a Patient Care Coordinator, she has developed the knowledge to effectively guide business operations during her tenure at Sarasota Arthritis Center. This has allowed Stacy a greater understanding of the positions within the practice and can better support her staff and managers.
Stacy obtained her Bachelor’s in Technology Management at the State College of Florida and her MBA from Purdue University. She is also a Certified Medical Practice Executive through MGMA and is currently working on becoming a Fellow. Stacy holds certifications in Risk and Compliance Management (CRCMP & CPCO), Rheumatology Management through NORM (CRMS), Medical Practice Management (CMPM) and has her CMAA through the NHA. She hopes to complete her Lean Six Sigma Black Belt certification by the end of 2023.
Stacy’s ultimate goal is to be able to encourage and support fellow Rheumatology managers as she is passionate about the Rheumatology field. Stacy participates in advocacy efforts as she is enthusiastic about patient and practice advocacy. When not at work, Stacy enjoys spending time with family and friends, doing home projects and line dancing.
Christine Nicholl, Director
Piedmont Arthritis Clinic | Greenville, SC
Christine has managed Piedmont Arthritis Clinic since 2006 and has been in the medical field since 1996. As the office manager, she manages day-to-day operations of the practice including human resources, payroll, information technology, MIPS/MACRA, quality improvement, inventory management, and accounts receivable/payable, plus a few other hats. Her 39-person staff includes 4 providers, 3 mid-levels, and 6 infusion staff. She also spearheads the Benchmarking Committee within NORM.
A lifelong student, Christine‘s education includes architecture from Kent State University, computer science from the University of Nevada – Las Vegas, and most recently a Bachelor of Science in Health Information Management from Western Governors’ University. She has plans to return to school to obtain a master’s degree, but is unsure which field she will pursue next. Additionally, Christine earned her Certified Rheumatology Health Coder through sponsorship from NORM in 2019.
As an avid reader, Christine can most often be found engrossed in an e-book, but she also enjoys spending time with her family, watching K-dramas, and learning Japanese. Konnichiwa ya’ll!
Tiffany Tsosie, Director
Arizona Arthritis & Rheumatology Associates | Phoenix, AZ
Hello! I’m Tiffany Tsosie, an SHRM-CP, HR Manager with a passion for fostering great workplace environments. Since 2018, I’ve been fortunate to work with Arizona Arthritis & Rheumatology Associates, P.C. and Lone Star Arthritis & Rheumatology Associates, PLLC. My role covers the full employee life cycle, from recruitment and onboarding to performance management and employee relations. I thrive on helping people grow and ensuring that everyone feels supported and valued.
I love diving into projects that enhance employee experiences, whether it’s developing training programs or managing benefits and compliance. I’m all about creating a culture where everyone can succeed and feel valued.
When I’m not busy with HR, I enjoy cooking up new recipes and getting creative with sewing projects. I find joy in spending quality time with my family, whether we’re exploring the outdoors or having cozy movie nights at home. I always look for ways to keep things fun and fulfilling!
