2021 Events

Opportunities from NORM Friends

Below is a list of events sponsored by organizations that are friends of NORM.  Announcements made here do not constitute an endorsement of any products or services by the NORM organization.  Rather, we are simply sharing educational opportunities which our NORM members may find valuable.

CSRO – MSPN Contract Overview

Has your practice been approached about the new MSPN by OptumRx? CSRO hired attorney Mark Watson to “translate the contract into laymen’s terms” and is offering it on our website as well as presenting a webinar with Mark to answer follow-up questions you may have. Join us on 12/16 for this webinar. 


After reviewing the summary, bring your outstanding questions to a virtual Q&A with the attorney on Thursday, December 16 at 5pm CT/ 6pm ET 


Biden-Harris Executive Order

Ronald Chapman II, Esq LLM will discuss  the legality/constitutionality and potential challenges the Biden-Harris Executive Order faces with Sean Weiss, CHC, CEMA, CMCO, CPMA, CPC-P, CMPE, CPC

It’s critical to ensure you understand the nuances of this Executive Order without the spin of celebrity and media so you can get the unbiased facts and insights from career healthcare professionals! States are ramping up legal challenges and enacting their own Executive Orders! Those who believe they fall into an exception may be surprised to learn you don’t as Vivek Murthy indicated they will be “monitoring” whether vaccine exemptions are being used properly! By Wednesday we expect there are going to be other elements of this Executive Order than also need to be addressed…

Join us on Wednesday, September 15,  as we break down the Executive Order and the latest happenings! If you cannot join you can find the recording as soon as the show ends as well as on more than 80 podcast platforms.

You can follow my FREE blog on LinkedIn (https://www.linkedin.com/public-profile/settings?trk=d_flagship3_profile_self_view_public_profile#:~:text=www.linkedin.com/in/seanmweissakathecomplianceguy)

My Podcasts (The Compliance Guy (www.thecomplianceguy.com)  and Coffee Compliance and Chuckleheads (with Eric Rubenstein and Jordan Johnson) each week on LinkedIn Live, Facebook Live (Sean M. Weiss (The Compliance Guy), and

YouTube (https://www.youtube.com/channel/UCIwYgrkkU7urrnmFJ1_V6cg))


Bobbi’s Briefing: ICD-10-CM Coding

ICD-10-CM may not be the most glamorous topic in healthcare, but clinically correct and specific codes may keep your medical practice from receiving denials at the time of prior authorization and/or after billing a claim.

In this succinct webinar, we’ll review the best code selection of ICD-10-CM for 2022, which will be effective October 1, 2021.

Join us on Tuesday, September 14 to get the low down on ICD-10-CM coding.

You’ll learn all about:

  • ICD-10-CM claim problems
  • ICD-10-CM for 2022 by specialty
  • Claims that reflect social determinants of care

Speaker: Bobbi Buell, MBA
Hosted by: RxVantage

Registration Links: https://go.rxvantage.com/2021.09.14BobbisBriefingICD-10-CMCoding_LP-Webinar.html?utm_medium=partner&utm_source=norm&utm_term=na&utm_content=na&utm_campaign=2021-webinar-ICD-10-CM-coding


7 ways the right GPO can improve your practice’s financial and operational health today

In this webinar, industry experts will share seven ways the right GPO can help you improve your practice’s financial and operational health today and help you prepare for the future.  You’ll also have the opportunity to participate in a live Q&A with the Cornerstone Rheumatology™ GPO team.  Whether you’re evaluating the right GPO for your practice or a current Cornerstone Rheumatology™ GPO customer, this webinar is for you!

Learning objectives / Reasons to attend

  • Learn 7 ways that the right GPO can support rheumatology practices’ financial and operational health today and help you prepare for the future
  • Learn about proprietary technology solutions available through Cornerstone RheumatologyTM GPO to support your own practice goals
  • Hear from peers on how GPO membership has impacted their practice


  • David (Woody) Miller (moderator)
    • Director of Rheumatology National Sales,
    • Cardinal Health Specialty Solutions
  • David S. Memel, MD, MS, MBA
    • Vice President of Specialty GPOs,
    • Cardinal Health Specialty Solutions
  • Amy Valley, PharmD
    • Vice President of Clinical Strategy and Technology Solutions,
    • Cardinal Health Specialty Solutions
  • Nancy Ellis, MBA, MHA
    • Practice Administrator
    • Piedmont Arthritis Clinic

August 25 from 1pm – 2pmET

Registration Link – https://globalmeet.webcasts.com/starthere.jsp?ei=1479172&tp_key=409fe67680


MIPS 2022 Proposed Rule webinar

Hosted by TSI

On July 13, the Centers for Medicare & Medicaid Services (CMS) issued a proposed rule that would make changes in the sixth year of the Quality Payment Program (2022) as required by the Medicare Access and CHIP Reauthorization Act of 2015 (MACRA), as well as updates to the Physician Fee Schedule. Join us as we present an overview of the proposed rule and answer your questions.

Tuesday, August 24 at 12pmEDT

Registration Link: https://register.gotowebinar.com/rt/7608840782859140368?source=norm


Unpacking CMS Proposed Rules for 2022

We will soon have the proposed CMS Rules for 2022, so let’s dive into the proposals! In this free webinar, Codemistress Bobbi Buell will try to explain everything that CMS proposes for next year.

We’ll start by covering the CMS proposed rules for physicians and hospital outpatient services and then tell you how we will respond to these proposed changes and their impact on your facility.

Hosted by RxVantage on Thursday, July 22 at 1pmET

Registration Link: https://go.rxvantage.com/2021.07.22webinarUnpackingCMSProposedRulesfor2022_LP-Webinar.html?utm_medium=partner&utm_source=norm&utm_term=na&utm_content=na&utm_campaign=2021-webinar-cms-proposed-rule-2022


The RCM Rundown for Rheumatologists: A Webinar on Process Success

Description: Georgia Bonney, practice manager at Virginia Rheumatology Clinic in Chesapeake, Virginia, and Lynette Byrnes, Senior Vice President of Practice Solutions at United Rheumatology and COO of Rheumatology Associates of Long Island, will explain how RCM efforts benefit rheumatologists in a free webinar on June 22 at 7 pm EDT.  Attendees will learn how to: Interpret RCM reports, compare year over year revenue, and execute on important frameworks to achieve practice-specific goals; Create consistent behaviors, fewer errors, and maximize reimbursements; Delineate telemedicine vs. in-person revenues; Understand the importance of expense and compensation reports; Revenue Covid comparisons

Registration Link:  https://unitedrheumatology.cmail20.com/t/d-l-qhtuiil-xnhyhhdr-j/


2022 Physician Fee Schedule Update

On November 2, 2021, CMS released the Calendar Year (CY) 2022 Medicare Physician Fee Schedule (MPFS) final rule. The rule finalizes changes to the physician fee schedule (PFS) and other Medicare Part B payment policies, along with a host of other finalized policies like Medicare provider enrollment policies, requirements for prepayment and post-payment medical review activities, significant changes in infusion admin reimbursement, amendments to the Stark regulation, and more. Please join us as Emily Graham, Vice President for Regulatory Affairs at Hart Health Strategies, gives a comprehensive update of what to expect as we head into the new year. *if you are unable to join us live, a recording of this webinar will be posted within 24 hours at https://normgroup.org/resources/2021-events/

*This webinar has ended. You can download the slides here and watch the recording here


Addressing Changing Dynamics in Rheumatology

Join industry experts to discuss Rheumatology Insights, a research-based report from Cardinal Health Specialty Solutions. In this webinar, our experts will dive into report findings on declining reimbursement, the long-term impact of COVID-19 on patient care, and the future use of technology and AI in rheumatology.

Moderator: David Memel, MD, MS, MBA, Vice President, Physician Office GPOs, Cardinal Health

Panelists: Gordon K. Lam, MD, Medical Director of Clinical Research, Arthritis & Osteoporosis Consultants of the Carolinas Andrea Zlatkus, Executive Director, National Organization of Rheumatology Management (NORM) Amy Valley, PharmD, Vice President, Clinical Strategy and Technology Solutions, Cardinal Health

Thu, Nov 18, 2021 12:00 PM – 1:00 PM EST

Registration Link: https://attendee.gotowebinar.com/register/6228083978449442059?source=NORM


Claim Submission Considerations for Drugs With Not Otherwise Classified Codes

This webinar is intended for HealthCare Professionals for medical education purposes only. The webinar has been initiated, organized, and funded by AstraZeneca.


Richard Ford, MBA FLMI SICS Policy Reporter, Vice President, Market Access

Karen Mullen, CEO NewView Medical Consulting, LLC, Manager of Infusion Services at Attune Health Practice Administrator, Dr. Thomas Susko

Tuesday November 16th, 2021 @ 12:00 PM -1:00 PM EST or 3:00 – 4:00 PM EST

Registration Link: https://webstreamlive.com/astrazeneca/usa/111621/


MedicalRx Specialty Provider Network

The MedicalRx Specialty Provider Network is a unique and new network of providers focused on a targeted list of professionally administered specialty medications. The network leverages efficiencies found on the pharmacy benefit while allowing providers to maintain the autonomy and revenue of buy and bill.  Participation in the network will allow servicing providers to benefit from:

  • More efficient benefit investigation and authorization process
  • Reimbursement transparency
  • Payment assurances


Emily Markoe, Sr Director Product 
Joseph Gassett, Sr Product Manager

October 28, 2021 at 3:15pm ET

Registration Link: https://attendee.gotowebinar.com/register/4711065795244207885


Information Blocking: An Overview of New Regulations and How They Could Impact Your Practice

Join NORM and Hart Health Strategies’ Rachel Groman for an update on new federal regulations aimed at restricting information blocking and ensuring patients have access to their electronic health information. This webinar will review the definition of information blocking, as identified in the 21st Century Cures Act, and discuss how your practice can prepare to comply with these new federal regulations.   

May 18, 2021 at 12:15pmET

Registration Link: https://attendee.gotowebinar.com/register/9052993229483934733


Trends with Biosimilars in Rheumatology

This webinar will explore current trends in biosimilar use in rheumatology, including considerations for utilization, barriers that still exist for some physicians/practices, and potential strategies to overcome barriers to adoption. The discussion will also provide insights on how trends may continue to evolve as more rheumatology biosimilars and novel treatment options come to market over the next few years.
Speaker: Sonia T. Oskouei, PharmD, BCMAS, DPLA, Vice President of Biosimilars, Cardinal Health


AAPC - CRHC Webinars: January - June

2021 Rheumatology Medicare and Coding Update

During this informative session, you will learn about the 2021 CPT and Medicare changes for Rheumatology. Learn about the latest Medicare changes and CPT code revisions, deletions and additions that will affect you in 2021 and beyond.

January 12 at 12:15pm EST Registration Link: https://attendee.gotowebinar.com/register/7402455848907042317

January 14 at 3:15pm EST Registration Link: https://attendee.gotowebinar.com/register/1270666417777030925

Source for AUC delayed until 1/1/2022 – https://www.cms.gov/Medicare/Quality-Initiatives-Patient-Assessment-Instruments/Appropriate-Use-Criteria-Program

This program has the prior approval of AAPC for 1 continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

Presenter: Jean Acevedo, LHRM, CPC, CHC, CENTC, AAPC Fellow

How Medical Necessity Works Hand In Hand with 2021 E&M Changes

You have heard the buzz and put into process workflow and documentation changes for the E&M documentation guidelines by AMA for 2021 for office visits, but have you considered the overarching factor of Medical Necessity? Since 2004, the CMS Claim’s Processing Manual has boasted medical necessity is the overarching factor as opposed to the volume of documentation and as of January 1, 2021 this statement has not been deleted, revised, altered in any shape- form- or fashion. Is there something more to the story you are missing out? Does CMS have a different expectation on the quality of documentation than does the AMA? This webinar will consider these questions and provide not only the answers, but the rationale for explaining this pivotal point of 2021 Documentation Guidelines to your providers.

February 9 at 12:15pm EST Registration Link: https://attendee.gotowebinar.com/register/1615825108102481165

This program has the prior approval of AAPC for 1 continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

Presenter: Shannon DeConda, CPC, CPC-I, CPMA, CEMC, CMSCS

A Look at Rheumatology Office Visit Documentation: How the new 2021 guidelines are impacting coding

We know that only a medically appropriate history and/or exam are required for office visit coding. But, that does not mean that a chief complaint and good history of present illness aren’t important. We’ll compare the impact of a point-and-click HPI with that of one documented in a narrative fashion on determining complexity. While the new E/M Office Visit requirements are significantly less complicated than prior E/M requirements, ensuring that your documentation paints an easily understood picture of a patient’s presenting problem(s) is more critical than ever. This session will discuss and provide examples to help physicians, coders and nonphysician practitioners understand how to apply the AMA’s MDM Table to the clinical note.

March 9 at 12:15pm EST ~ Registration Link https://attendee.gotowebinar.com/register/4515089935855839501

March 11 at 3:15pm EST ~ Registration Link https://attendee.gotowebinar.com/register/4124183865367537165

This program has the prior approval of AAPC for 1 continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

Presenter: Jean Acevedo, LHRM, CPC, CHC, CENTC, AAPC Fellow

Split-Shared and Incident-to services in 2021

AMA has now published guidance addressing combined office service times between provider types. Does this change make split-shared services in the office place of service acceptable? And speaking of, a refresher of the confusing guidance of incident-to is always a welcomed session. This webinar will include a PDF take away tool for reference and provide case scenarios for applicability.

April 20 at 12:15pmEST ~ Registration Link https://attendee.gotowebinar.com/register/3594816295727294221

This program has the prior approval of AAPC for 1 continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

Presenter: Shannon DeConda, CPC, CPC-I, CPMA, CEMC, CMSCS

Incident-to Rules to Live By

Without sufficient numbers of rheumatologists to care for their patients, nonphysician practitioners continue to play an important role when it comes to patient access to care in this important specialty.  As more rheumatology practices employ nurse practitioners and/or physician assistants, understanding the rules of Incident-to billing has become a priority.  With this has come Medicare and other payer audits as they search for claims that do not meet the requirements for reporting the NP/PA services under a physician as reported  In this session, we will review the basics of incident-to billing, some real life examples and the most recent information from a variety of MACs.

May 11 at 12:15pmEST ~ Registration Link https://zoom.us/webinar/register/WN_NMf17bY_Skif4E3__ATy9A

May 13 at 3:15pmEST ~ Registration Link  https://zoom.us/webinar/register/WN_1OTTetpsSL-hEUQYPv2aGQ

This program has the prior approval of AAPC for 1 continuing education hours. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

Presenter: Jean Acevedo, LHRM, CPC, CHC, CENTC, AAPC Fellow


AAPC - CRHC Webinars: July-December

Presented in partnership with NORM and Acevedo Consulting.
Thank you to Myriad (Crescendo Bioscience) for your support in the past.

Diagnosis Coding & Social Determinants of Health: The Impact on E/M MDM

When ICD-10 was introduced some in the coding industry found it interesting to see that there are diagnosis codes to explain certain factors, such as why a patient was only taking every other dose of prescribed medication. During the COVID-19 pandemic, it became crystal clear that certain SoDH were having a negative impact on sections of our society relative to the frequency of contracting the virus as well as the expected outcomes. These two factors have brought the importance of understanding how social determinants of health impact the individual as well as health care costs. As we learn the nuances of the new office visit coding requirements, it is not surprising then that this phenomenon is now a consideration when determining the risk of patient management. During this session, we’ll discuss these factors and provide suggestions for “connecting the dots.”

July 13 at 12:15pmEST ~ Registration Link  https://attendee.gotowebinar.com/register/5046840150287776527

July 15 at 3:15pmEST ~ Registration Link  https://attendee.gotowebinar.com/register/23262782444418575

This program has the prior approval of AAPC for 1 continuing education hour. Granting of prior approval in no way constitutes endorsement by AAPC of the program content or the program sponsor.

Presenter: Jean Acevedo, LHRM, CPC, CHC, CENTC, AAPC Fellow

Injection and Infusion Documentation & Coding

Rheumatologists increasingly accept patients referred for infusion therapy by other specialists, and the number and type of drugs being administered seems to be growing each year. This webinar is intended to dispel some of the common myths regarding injection and infusion coding and will provide practical steps to good documentation and proper claims submission for injection and infusion services.
a. Attendees will be able to discuss how to support incident-to requirements when infusing patients treated by doctors outside the rheumatology practice
b. Attendees will know how to determine when and when not to report J7050
c. Attendees will be able to list at least 3 requirements for submitting claims for drug injection or infusion administration.

September 14, 2021 at 12:15pmET Registration Link https://attendee.gotowebinar.com/register/8571875528449384719

September 16, 2021 3:15pmET Registration Link  https://attendee.gotowebinar.com/register/6394157509708848143

Using 2021 Medicare Audit Trends to Prepare for 2022

Your compliance program must include an auditing and monitoring component, but with limited resources, you really can’t audit everything done in the practice. During this webinar, we’ll review recent 3rd party payer audits and the Medicare contractors’ recent focuses, and how to use them in planning your own audit work plan.
a. Attendees will understand the important differences between the CERT, CBR, and SGS contractors
b. Attendees will be able to prioritize their audit work plan based on internal and external data
c. Attendees should be able to list at least 2 audit focus areas for their practice.

November 9, 2021 at 12:15pmET Registration Link https://attendee.gotowebinar.com/register/1985767892722461199

November 11, 2021 at 3:15pmET Registration Link  https://attendee.gotowebinar.com/register/1818535472672588047

  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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