Minute with the Board: Conflict Management


For the most expert and compassionate healthcare providers, conflict is often part of the daily landscape. How do you handle stressful scheduling, difficult families, disagreements with colleagues, gossip, differences in professional opinion, colleagues who do not engage or who lack boundaries, diverse styles of personality and administration?

Louise Phipps Senft, the best-selling author of Being Relational: the Seven Ways to Quality Interaction & Lasting Change, will share key Relational Moments and secrets for lifting up the potential for greater well-being in every conflicted human interaction and every negotiation. Her company, Baltimore Mediation, has worked with thousands of people in conflict transformation across the globe. She will inspire you to consider a radically different choice the next time you are in a difficult situation. Join us in Kanas City as we Get Jazzed about Rheumatology and learn to deal with conflict in our healthcare environment.

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  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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