Six Steps to an Excellent Team at Your Rheumatology Practice

A quality team is key to any successful medical practice, but in rheumatology, it is essential. Whether you have a small practice or a huge clinic, implementing a few simple strategies will keep your office running smoothly and efficiently. Follow these six steps to create an excellent team at your rheumatology practice.

Set a good example.

Leaders can sometimes become so consumed with delegation that it is easy to forget how important it is to lead by example. Leading by example will help build practice morale, control disciplinary issues and keep your office running efficiently. Don’t be afraid to get your hands dirty, think about what you say, respect others and take responsibility when needed. When you set the pace, others will follow.

Cross train your staff.

In a bustling medical office, it is crucial that everyone has specific responsibilities, but in the world of rheumatology, nothing is predictable. This is why it’s important that every person has insight into the aspects of other roles. If the day gets crazy or someone calls in sick, cross-training can save a lot of frustrations within the staff and keep patients happy.

Monitor development.

A large part of ensuring your team is working well and staying on track is constantly monitoring progress. Provide your staff with a consistent forum where you all can address any concerns, share successes and discuss important matters. While it’s essential that your team members work through issues independently, it’s just as important to make sure they have a place where they can voice challenges and obstacles.

Utilize technological advancements.

Technology in the medical world has come a long way, so utilize these new tools to your advantage. Implement an automated appointment reminder to relieve some of your staff. Not only will this help decrease workload, but it will reduce no-shows as well. Offering online scheduling will not only lighten your employees’ load, but it will also keep your patients satisfied.

Create a good marketing program.

While marketing for your rheumatology practice may not need a whole department, it is important that someone is in charge of managing both your communication and branding as well as your online reputation. Task a current staff member with directing and monitoring social media, responding to reviews and updating your website.

Celebrate achievements.

Set goals for your team and, when they meet or exceed them, be sure to recognize that. Reward them with a lunch, a team outing, or, at the very least, a thank you. Not only will this inspire your staff to keep working hard, but it will create a bond that will be felt by employees and patients.

These six simple steps will help to positively transform your rheumatology practice as you work to create an environment that is efficient, professional and productive. They will contribute to a constructive atmosphere in your practice that both patients and staff will appreciate.

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  • As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
  • In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices.  NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
  • Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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