Resources - Norm

Six Ways to Reduce No-Shows at Your Practice

Missed appointments are a huge issue among all medical practices. From wasted time to loss of revenue, no-shows can throw...

Five Ideas for Handling Employee Summer Vacation Requests

Summer is officially here, and everyone wants to escape to a beach and listen to the waves crash upon the...

5 Ways to Thank Your Employees and Patients

We all know it’s polite to use our manners, but many times the best of intentions can get lost in...

Five Ideas for Fixing Common Billing Errors

Medical billing errors not only waste a lot of time, but will delay payments and raise red flags. While that’s...

How to Optimize Patient Scheduling

Patient scheduling may seem like a simple process, but there is often an expertise that is required to ensure patients...

Five Ideas for Preparing your Patients for Treatment

Getting ready for different treatments can be a major source of anxiety for many patients. Making sure your patients are...

Is There Really a Rheumatologist Shortage?

Is there really a shortage of rheumatologists? Unfortunately, the answer is yes, and the situation is becoming increasingly urgent. According...

Six Tips for Spring Cleaning your Medical Facility

Spring is in the air, and so is the mess that winter left behind. Now is the perfect time for...

How to Handle Patient Complaints

It’s impossible to make everyone happy all the time, and complaints are bound to happen in any rheumatology practice, just...

Healthy Manager: Battle Burnout at your Rheumatology Practice

Working in the medical field is tough. Working in a specialty field such as Rheumatology can be even more challenging....

As a speaker at the first ad hoc meeting of rheumatology practice managers gathered in a single small room at its infancy a decade ago, I’m amazed to see how NORM has blossomed into a high energy organization of depth and professional meetings with parallel break-out symposia between plenary sessions. NORM has truly come of age. This is where the “business” of rheumatology gets learned. The ”guildmanship” for rheumatology practice management is now strong.- Paul H. Caldron, DO, FACP, FACR, MBA, Arizona Arthritis and Rheumatology Associates
In a time of demanding changes in the management of medical practices in the US, NORM has been a lifesaver to the community of Rheumatology practices. NORM has allowed our practice to stay ahead of the many demands of CMS and others payors and has ensured that our practice remains cognizant of new issues that arise in HIPPA compliance, human resources and medical billing to name a few. Sending our Practice Manager to NORM's conferences has been cost-effective and beneficial to our practice because she returns to our office with an abundance of information that otherwise would have taken months to compile. Every Rheumatology practice that wishes to stay on top of emerging issues in practice management should consider sending a member of their staff to NORM's conference.- Michael S. Rosen M.D., Chester County Rheumatology PC
Thanks to all those wonderful people in the NORM Network who respond to emails, offering their advice, experience, time, and support ... I haven't even been a member a full year yet and I am amazed at the dedication of everyone who responds to helping via emails and the NORM Organization itself! I have barely had a chance to explore the resources and I have yet to really dive into requests for help still I am silently learning so much and do occasionally offer what I can! Thank you all!- Cheryl Piambino, Kenneth E. Bresky, DO

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